Enstroga UK Reviews 

Absolutely shocking company, I moved out of a property and informed them. 18 months later i had a CCJ against my name as they handnt acknowledged my move, sent evidence over and they reduced the bill but wouldnt remove the court costs and remove the CCJ, Three weeks after them confirmed the matter was closed Ive emailed every day to chase the confirmation they say they have for me. even called them every day and they say its sent... more utter lies. Reported to OfGem and will hold Director liable for the damage to my credit rating.

AVPID AVOID AVOID

Awful customer service. I was unfortunate enough to inherit them as energy provided when I moved into my new rental property. I switched to another provider within a month and the problems have not been sorted out over 2 years later.

Customer service is non-existent; their initial demand for a single month was 2/3 of what my new provider charged me for a whole quarter; they set a debt collection agency on me with no prior communication; they failed to explain the breakdown of their final bill when I complained. I paid it just to get rid of them and to finally see the back of them.

I spoke with Tuncay he was very helpful and informative.
The price for staying was more than other competitors but the service I have had today and previously I was happy to stay.
Tuncay was very professional and a pleasure to talk to

Tuncay was really helpful and anticipated my needs, he was also friendly, diligent and respectful, he provided world class service.

The chap who handled my call Truncay was so very pleasant and couldnt help me enough. He was extremely quick and polite in his response but still took his time to help me.

I phoned Enstroga to say that I'll continue with a fixed price plan with Enstroga when my current contract ends on 16.8.2021. Tuncay answered my call and he was very polite, helpful,professional and efficient. He acted on my request immediately and whilst I was still on the phone, I received an email from Enstroga confirming my new fixed price contract from 17.8.2021. Tuncay also gave me clear details of my future direct debit payments. Tuncay gave excellent customer service and he is a credit to Enstroga. Thank you.

My girlfriend is having trouble with this company, she didn’t know she had them as her provider and since 2019 they have charged her stupid prices and she is now in debt with them for 1100 and she is not in a position to pay that off anytime soon. She has been overcharged for it as she is easily managing her other bills. She has tried speaking to their callers over the phone and she can’t understand a word what they’re saying.. she’s very upset about this situation and she is crying out for help.

There is no way she has that much to owe when she lives in a small flat and she works 5 days a week

Horrific accounting shambles at this company ...... Avoid

Tuncay was extremely patient and helpful, and was quick to sort out all of my issues. Very pleasant customer experience!

Friendly efficient service when end of fixed period was up. Offered another good deal for the next 12 months . Hopefully a smooth transition will ensue.

Avoid at all costs. Scammers. They ended our fixed deal before the 12 months were up. Under recorded the figures then tried to take £2500 out of our account with about 4 days notice. We have a case raised with the ombudsman and pursuing. This company needs to be shut down. Update to enstroga reply: I tried contacting you on 5 occasions via telephone to be met with rude and obnoxious treatment, being hung up on by the operator, another using hold sporadically to interrupt me while speaking and lastly even though bill is paid in full had contact today from a debt collection agency. I assume that as you are regulated by GDPR and in breach of such as we have not given consent for our details to be passed on to a third party. It was also interesting how after expressing our contact to the ombudsman we were offered a £40 bribe to not do this. Disgraceful and unlawful.
Update - the ombudsman finalised the case in our favour.

Do not use this company they rip you off and send false bills. Then send default notices to your old address. They use smart meters but never have the right readings. In my case I moved in a one bedroom flat on my own electric only worked 0730 till 6pm 5 days a week and was out moth weekends. I set up a direct debit and paid each month. I moved out three months after so no one was in the flat but had to keep the rental going till the October. I ended the contract in Oct and paid what I thought was final payment. Twelve months later came after me for a further £687.78 I agreed under jurist after many phone calls to set up a direct debit and pay them off just to get on with my life . 4 months later I have now received a court order for £329.15 for another account i so called also had with a default notice went to my old address now nearly two and a half years on . My advise is this company are not to be trusted . I strongly advise not to use them . They don't want to help and I have logged loads of complaints to their company which they read the script . We have spoken to the ombudsman band we are within our rights . Disgusting company . Again do not use !!!!!!!

I own a property, which is rented out through a letting agent. The property has always had back to back tenants and I have never lived there.

In April 2021, I received a letter from Enstroga demanding £1363.10 for unpaid electricity for a 5 month period. I telephoned Enstroga and spoke to Baris (in Turkey) to inform him that there was a tenant living there then and to contact the Letting Agency to get any information they needed, in order to chase the tenant responsible for the electricity account. I also asked for proof that the debt was mine, which he was unable to provide and kept demanding that I pay the debt. I also added that my name had never been on the account. I also got the letting agent to contact them. That was the end of the matter, as far as I was concerned.

Today I received a debt collection email demanding payment and threatening to take me to court. I have already contacted the Ombudsman about their fraudulent behaviour. I had never heard of this company up until April and I advise everyone not to touch them with a barge pole, they are incompetent and engage in fraudulent activity.

I rang to change tariff as my current one was due to expire. Hubby your representative had to check with his supervisor and said he would ring back. He did and everything was sorted out in a courteous and friendly manner.

Worst energy company ever. Aggressive customer service and payment demands are extortionate. Avoid!

I had a tenant who did a moonlight flit in the middle of the night in August 2020, leaving unpaid rent & bills .He’d changed the meters to this terrible company without my knowledge too & gave them false final reading . I’ve had a absolute shocking experience with them trying to make me pay his outstanding bill & I thought it’d be easy but how wrong I was . The house was empty from August 2020 to February 2021.
7 months later & after having to take my case to the ombudsman I’m pleased to say I’ve won .
They don’t listen to anything you say & are totally useless & I really don’t know how they’re trading & they need shutting down . They are all foreign & don’t understand apparently . I demanded to speak to a manager they said they can’t put me through to a manager which I find outrageous & they lie .
They didn’t help me at all & said I owed over £900 then even though I’d informed them I’d sold the house in February this year & it was empty & they revised the bill & said I owed £1,200 up till May . They do not understand at all & I kept getting letters saying welcome to your new home even though I’d told them the situation. They’ve harassed me on the phone & I’ve had lots of demanding emails & threats of court action .
In the end they suddenly said I owed £322 but I’ve had enough & I’m just going to pay it even though I still think it’s wrong . I can’t go through anymore stress .
Their meters are the worst to read too .
I’ve had stress for months with them .
Do not have anything to do with them avoid at all costs .

Thank you very very much for a customer service and very quick response and they’re very helpful And kind specially for tuncay

AVOID AT ALL COSTS!!!

Please whatever you do, do not use ENSTROGA ltd. as your energy provider. Shocking customer service and running only what I could describe as a professional fraud organisation.

I used ENSTROGA as my supplier because of the cheap rates they offered between April 2018 and July 2019. All was well until I decided to switch, which is all taken care of by the new provider these days. I had a letter from them saying that my account was closed and bills settled.

a whole year later in April 2020, I started receiving calls, e-mails and letters that I owe them a sum of money for incorrectly adjusted rates (their own fault). I spoke to them on the phone and said that my account is closed and that I am not liable to pay anything. After that, they threatened legal action, affecting my credit score and sent a debt collection agency after me so I decided to bite the bullet to get them off my back and pay the £95 or so they requested from me.

Fast forward to May 2021, I received another letter threatening legal action against me if I don't pay a sum of £106, this time from their business management agency in Colone, Germany that happens to have 130 1 star reviews on google also. I was still able to log into my online account and noticed they just decided to add another £50 charge in April 2021, whole 22 MONTHS after I closed the account. I called them and asked for clarification, only to be told I haven't made a payment and asked to send proof of payment. Luckily it was done through a debt collection agency that has all the records stored, so tough luck for the scammers at ENSTROGA.

It has been over 2 years since I stopped using them as my energy supplier and over a year that I have moved from that address. As far as I am aware, this is in breach of GDPR as well as Ofgem regulations and I will certainly be making a formal complaint to relevant bodies.

An update since 6th May review.

Firstly Enstroga "UK" reacted to my posting not by solving the problem but by asking Trustpilot to censor my review by removing "personal" information. What was this personal information - THERE WASN'T ANY - what Enstroga wanted removing was their own bank account details. God help any customer who gives their account details to Enstroga - they will take money from your bank account hand over fist whether the customer owes it or not. Thankfully Trustpilot refused Enstroga's censorship request so if you are an unhappy customer (about a thousand of you just on this forum) then request your bank issue a chargeback for any money Enstroga aren't entitled to.

Also on this forum Enstroga regularly go through the pretence of asking for more information from disgruntled posters, they've done this with me and many others. So here are three questions to Enstroga from me.

1) You style yourself Enstroga "UK" - but you are not, according to the occupants of 43 Alexandra Road Nottingham, ever there. So Enstroga "UK" - just where exactly in the UK can you be found?

2) Are you aware that Istanbul isn't in the UK and to pretend otherwise is deliberately deceitful?

3) You provide a telephone number starting 01158xxxxxx which is a Nottingham geographic phone number BUT every single time anyone rings this they magically end up speaking to Istanbul, or should that be It's Damn Bull?

Enstroga "UK" - the company name with the built in falsehood. Why not provide a number that is actually answered in the UK, or is that only too obvious.

This is the second review of this company as they had my first review removed for no apparant reason other than it was a very negative review.

If you are a landlord and your tenant decides to employ this company for their energy and subsequently leave the property and a massive bill behind, you are done for.

My dad had a tenant do a runner leaving behind a large energy bill, however, despite giving them the tenants new address, they continue to insist that he is responsible for the outstanding bill.

Not really much contact from them since the early part of last year only to receive a letter recently addressed to my dad and entitled, “Welcome to your new home”.
He has tried to move the supply to another energy provider, but Enstroga keep putting in objections to the switch.

Add to this that my dad is also out of pocket by £1000s due to damages to the house caused by the tenant that did a runner, they simple could give a hoot despite him trying to sort it on numerous occasions!

Last time I checked, if a landlord has supplied an end reading, informed the company the tenant has “departed” and on what date AND provided a forwarding address for the now ex-tenant, they are not liable for someone elses debt!!

As of 20 May, this company is now also threatening to take my dad to court for a debt that he doesnt owe and they havnt even bothered to chase with the debtor despite new address details being given.