Enterprise Reviews 

The staff at 1003 N Washington blvd in Sarasota in particular Jarrett who handled the whole issue we had made sure we were taken care of in a satisfactory manner.

Hired a van for 1 day from Blackpool branch in Marton. First class service, no hassle at all. Van was virtually brand new, nice and clean. Collected on 21/10/26 at 08:00 and dropped off the next morning. Harry Fish sorted everything for me, on collection to drop off. Even thanked me for looking after their van. Would definitely use Enterprise again.
Thanks Harry, good to meet someone who takes pride with their work
Regards David John Short

I had a wonderful experience with the Mokena car rental office! Kiera was friendly, professional, and helpful throughout the entire process. She made everything smooth, easy, and stress-free, from picking up the vehicle to returning it. The car was clean, well-maintained, and ready to go. I truly appreciated the excellent customer service and attention to detail. It’s refreshing to deal with a team that genuinely cares about its customers.
The Manager, Phil also went above and beyond to help us with the final costs and instead of just processing a standard rental, he took the time to look for better rate and applicable discount for our needs. I would definitely recommend this location to anyone looking for a reliable, hassle-free car rental experience.

My rental experience with Enterprise in Frankfurt (October 2025) was initially positive. I returned the vehicle without any issues noted during the inspection at drop-off, my deposit was refunded promptly, and I left a favorable review.

Weeks later, however, I received damage claims regarding the rental without any accompanying photographs of the alleged incidents. Over an administrative process lasting several months and involving more than a dozen email exchanges, I had to dispute multiple unfounded charges:
1. Front Bumper Claim: Enterprise initially accused me of front-bumper damage, which was successfully retracted after I provided the pickup video showing the condition was already present at the start of the rental.
2. Surface Glare Dispute: They subsequently flagged an artifact on the vehicle's body. When I submitted video evidence, their German team attempted to classify a normal reflection/glare on the shiny black surface as physical damage. Even after I provided screenshots at +1 and -1 second timestamps to demonstrate it was a passing lighting artifact, rather than acknowledging the error, the German team swiftly passed the claim to the UK team to avoid accepting responsibility. The matter remains under review with them.

The situation is only partly resolved, and it reached even this stage solely because I maintained comprehensive video documentation of the vehicle's condition before and after the rental period. Prospective customers are advised to meticulously document all exterior and interior surfaces of their rental vehicle to protect against erroneous post-rental claims. Though my best advise would be to avoid them, choose different car rental providers who are less inclined to scam you.

Besides waiting in exceptionally long time for service, I rented a car it was for a few days. I ended up getting the tires messed up by accident. I had the damage waiver protection. They still charged me over $2000 on my credit card. When I called corporate. They told me it was because I had a rental for over two weeks, which was not true then I called the hall location store and talked to Rob who told me it was because I had damage to the vehicle, but I bought the protection so I should’ve been covered. After a long dispute, I failed in getting the situation rectified. There is a Hertz just down the street on Hall Road. Please go to them. Save yourself the headache do not I repeat. Do not use enterprise on Hall Road. If you can stay away from enterprise altogether do not trust this company once they have your credit card they will do whatever they want and charge whatever they want to it stay away

I have been renting cars from Enterprise for years, and always add my partner as a driver. I have never been charged for an additional driver, including at the Redding, CA location previously. This last time, however, I was charged and did not notice it until I got my invoice after dropping the car off. I’ve spoken to customer service three times, and each time they said they would take care of it and refund the charges. On my most recent call to customer service, I was told that the actual store would have to process the refund. I called the store and was told the only way to have it refunded Would be to bring in a marriage certificate or domestic partnership certificate. We all know that not everyone they allow to add without charging is actually required to present them with a marriage license, especially since I have never had to do that in the past. I’ve never experienced actual discrimination before, but that is what this situation seems to be. I believe if my partner was a female, I would not have even been charged in the first place, and certainly not been told to bring in a marriage certificate, which no one carries around with them.
Regardless, if this was a new policy they were enforcing and I was told about it from the beginning, that would be perfectly fine. However, having been told on three separate occasions that these charges would be refunded to then have the rulebook thrown at me is not OK. I’ve escalated the issue to a regional manager, and will update with the results of that. Without resolution, i will also be filing a complaint with the California Civil Rights Department.

We got a rental through our insurance company. We set up everything and we went to pick up the rental, but the thing is NOBODY told us we needed a credit card. We don’t use them at all, everything we do is in cash, so we get there and the guy said we need a credit card. We explained to him that we don’t have one. He then said that we can’t get the rental. So now what, To me that is discrimination all because we don’t have a card but all cash. Don’t deal with Somerset Pa enterprise they are scam artist. Wasted time. Next step for is seeking a lawyer to file a civil suit against them.

We rented a truck and were very happy with the vehicle along with reservations. We dud lose track of the fob in our truck and were unable to find it. We were 3 states away but the local branch quickly found it saving us lots of time and headaches. We've rented from Enterprise a number of times and found them to be professional and courteous. This time Andrew worked very hard to have our vehicle set and ready to go. Thanks again. Jane

whoever Whitney is needs to not tell people the wrong information unfortunately because of her all information was wrong and now we went thru a trouble to get a car that could not end up getting because of miss information on her end please educate your workers before they get in the phone and say wrong information.

Made Reservation 2 Months In Advance For Anniversary Trip.. Went To Pick Up Car...at Augusta, GA Bobby Jones Location. Staff Not Helpful Whatsover.. NO CARS AVAILABLE... How The Hell does that happen.. GREED.... OverBook. Asked The Agent Can you check around on inventory availability they were not willing to do that at all... WILL NEVER USE ENTERPRISE EVER AGAIN AND HAVE SHARED WITH MY FACEBOOK GROUPS..

They are a very good company. I recommend everyone work with them.

Rented a car from the Flamingo Hotel desk. Entered the garage where the cars were. Couldn't find the car anywhere. Had to walk around different levels hitting the lock button on the fab to hear where it was. It was one floor down from where it was supposed to be. When I attempted to exit the parking garage, I was told to press a button on the machine and someone would let me out. I waited over 10 minutes. I finally abandoned the vehicle in the garage and went back into the casino desk to find out what the hell was going on. The 20-something blonde girl working the desk was clueless about what to do. I returned to the vehicle and waiting five more minutes for the person in the office to let me out. It was a total shit-show. Never renting from them again.

NEVER AGAIN!!!! I will never ever use them again! I got the car for Friday -SUNDAY (that very important u remember Sunday is drop off day) so first we got a car with a check engine light on, no biggie they switch it out! Super helpful regarding that! But tell
Me why one of the associates said that a check engine light stays on when it’s a hybrid vehicle? Now let that sink in make that make sense.

So we have a wonderful trip we come back Sunday now. Remember, enterprise is not open on Sunday. They have a drop off key slot. Around 1 PM we take the car up there drop it off put the keys in the night box.

My husband gets a phone call today saying that he is going to get a refund of $200 back for the deposit, will wait a minute we pay the 300 deposit that we told we would be getting back where is the other hundred dollars? We call back up there and she tells us because we stuck the keys in the night box that we got charged an extra hundred dollars!!! where do they do that???? that is nice and they’re closed. They are the ones that chose to be closed SUNDAY! She tried to say we kept an extra day, absolutely not. We told her to look at the camera. She said the cameras wouldn’t matter you have to physically have somebody to check you in.???? so we might as well keep the damn car an extra day since we were gonna be charged for it!!

But also, why were we not told this? Why were we not told if you bring it back on Sunday and drop the keys off while we’re closed he will be charged an extra hundred dollars??? they knew we were coming back on Sunday , that should be a mandatory disclaimer that they tell us!!!

The time before this we rented a car, we had such an amazing experience and we were so excited to use them again. I went to a funeral and money was already tight, so for them to take this extra hundred dollars it’s just unbelievable! We never got a resolution for this. All we got was hey next time you come in, we’ll take a look and revisit this. Absolutely not we will not be back.

So if this post don’t help you with anything, make sure that you’re aware of the policy for Sundays!!

Car felt and looked new though it was a year old. Quick and easy check out (15 min) and check in (10min). Total cost exactly as agreed. Staff were efficient and knowledgeable, able to answer any questions about the agreement or how the car worked. On check it, he spent 2 minutes checking the car then said "Thanks for taking such good car of the car. I've refunded your damage deposit".

Extremely Disappointing Rental Experience with Enterprise
My experience with Enterprise was extremely disappointing, unprofessional, and concerning, particularly when it came to vehicle safety and customer service.

At pickup, the vehicle provided to me appeared unsafe and poorly maintained. The dashboard had a service warning light illuminated, and the oil change sticker on the windshield indicated that the vehicle was due for an oil change. The vehicle also had only two hubcaps and was extremely small for my size, making it uncomfortable for the trip I needed to take. I voiced my concerns about the vehicle's safety at the time of pickup. I also overheard the manager state that the vehicle had been rented to me as a favor to my company, which left me feeling as though my business and safety were not being taken seriously.

Despite these concerns, I drove the vehicle from Savannah, Georgia, to Montgomery, Alabama. On Friday morning at approximately 10:00 a.m., I contacted Enterprise customer service to arrange an exchange. I was assured that the location in Alabama had vehicles available. However, when I arrived and explained that I needed to exchange my rental, the staff's reaction made me feel as though my situation was amusing to them rather than a legitimate safety concern.

I contacted Enterprise customer service again and was directed to the Birmingham Airport location. Once again, I was assured that a replacement vehicle would be available. Upon arrival, the manager initially took my keys and appeared willing to assist. After looking at the vehicle, however, the manager ultimately decided that they could not help me. To make matters worse, I noticed one of the employees from the first location at the Birmingham location. The laughter and apparent amusement continued, leaving me feeling embarrassed, humiliated, and treated as though my situation were a joke.

Since my initial call at 10:00 a.m. Friday, I contacted Enterprise customer service at least five times in an effort to resolve this matter. On Saturday, I reached out again, explained how embarrassed I had been by the previous interactions, and specifically asked for reassurance that a vehicle would be available before I made another trip to a location. Once again, I was told that a vehicle would be available. Unfortunately, when I arrived, I experienced another disappointing interaction and felt humiliated all over again.

At that point, I had exhausted my patience and confidence in Enterprise's ability to resolve the issue. I contacted my company, explained what had happened, and was advised to return the rental and use National instead.

This experience was about much more than receiving a vehicle that did not meet expectations. It was about safety, professionalism, communication, and being treated with basic courtesy and respect as a paying customer. I made multiple attempts to resolve a legitimate concern, relied on repeated assurances from customer service, and spent valuable time traveling between locations, only to be turned away and made to feel embarrassed in the process.

I expect a rental company to provide vehicles that are appropriately maintained and to take safety concerns seriously. I also expect its employees and management to treat customers with professionalism, empathy, and respect.

Unfortunately, Enterprise failed to meet those expectations throughout this experience. I hope management takes this complaint seriously, investigates the vehicle's maintenance condition and the conduct of the employees involved, and addresses the breakdown in communication between customer service and the rental locations. No customer should have to go through this experience simply to obtain a safe, suitable rental vehicle.

We rented a van for just one day. The airbag warning light was already illuminated at pickup, and we have timestamped photos to prove it.

When we returned the van, branch staff inspected it in person, said everything was fine and promised to refund our deposit. Yet on the very same day, we received an automated demand for the full £2,250 excess!

On 16 October, we then received an invoice for £1,202.75, citing a broken airbag connector wire and a misaligned door.

We formally dispute these charges. It is deeply concerning that Enterprise supplied a van with an airbag warning light already on, only to pursue a substantial claim against a customer who rented it for just one day.

Take photos of everything before driving away!

Claim Number : 80406226

It’s not fair that they don’t have their business near a gas station so if you forget to fill it all the way up you have to pay an extra $1.50 over the already ridiculous gas prices. Also Uber car smelled like smoke.

Never rent from Enterprise….they steal from their customers. To make matters worse, when you try to call customer service to have overcharges corrected, nothing gets fixed. Crappy company…waste of money. Go rent from a reputable company instead of Enterprise

We recently rented a 16passenger van and had a terrible experience with the vehicle. I understand it says you will rent a certain vehicle or similar, but we were hoping for a Ford Transit and we received a GMC Savana. The trip was to FL & even though it was a 2026, it has no Bluetooth(could have used for our GPS), only had charging outlets in the front, the seats were stained, it has terrible shake coming from the rear which had us and the kids shaking for more than 20hrs. As far as luggage, the back had no space and we were 3 family's traveling. Enterprise did not offer any credit or offers so this will probably be the first and last time we rent from them.

I rented a car from Enterprise in Basel and returned it in Zürich between September 7 and September 10, and my experience upon returning the vehicle was absolutely appalling.
The employee inspecting the car pulled out a flashlight and proceeded to scrutinize the bodywork with extraordinary determination, rubbing her fingers over various spots in an apparent effort to identify even the slightest imperfection. Eventually, she claimed to have found two tiny dents, one on each side of the front doors.
Here is what makes this experience particularly outrageous: the right front door was already badly damaged, including a large scratch running from one side to the other. Yet the inspection focused on finding these two minor dents. The whole exercise felt less like a fair and professional vehicle inspection and more like a hunt for excuses to charge the customer for damage.
I have rented cars countless times around the world over the past 50 years. I have never encountered anything remotely similar, not even in some of the poorest and most remote countries I have visited.
I find this conduct deeply suspicious and bordering on fraudulent. A rental company should not make customers feel that they are being ambushed at the end of their rental by an aggressively conducted inspection designed to identify even the smallest imperfections while a vehicle already has significant visible damage.
As a Swiss citizen, I find it particularly offensive that a company operating in Switzerland would engage in practices that I consider deceptive, unethical, and completely unacceptable. Customers deserve transparency, fairness, and professional treatment, not an experience that leaves them questioning the company's integrity.
I will certainly think twice before ever renting from Enterprise again, or from its affiliated brands, Alamo Rent A Car and National Car Rental, which belong to the same corporate group. I strongly advise other customers to document every inch of their rental vehicle before driving away and to take extensive photographs and videos when returning it.