They are a complete scam
They are a complete scam. When we rented the car, they misled us and made us sign for two insurances because they claimed everything was included. Then, we got a flat tire on the road, and a truck came to fix it. However, they couldn’t fix it, so they dropped us off at a gas station. Despite a few calls, they claimed they couldn’t do anything and suggested we stay at the nearest town with our own money, which we hadn’t planned or had a budget for. So, we called an Uber and paid 100€ as well. To make matters worse, they charged us twice. When I asked about it, they said it was pending and would clear up. Guess what? It didn’t. I contacted them a few times, and on all of them, they responded, “We have explained this to you on several occasions that we have no control over this. Please call your bank.” I called the bank, and they were also confused because both transactions had been posted in our bank account. Sending enterprise screenshots of the charges didn’t help either. I had already mentioned this in an email and will reiterate it here. If I don’t receive a refund, I will escalate this matter and go to court if necessary. It will be a pleasure to drain all of your money for the stress you caused us. Respectfully,FU, Enterprise.
May 18, 2026
Unprompted review