EntirelyPets Reviews 

I ordered an expensive supplement for my pet at the beginning of April. It is now Mid-May 2022 and I haven't received it and they won't issue a replacement or refund. Customer Support claimed it was shipped and delivered via FedEx but I didn't even get a shipping confirmation. The seller filed a claim with FedEx and I waited and followed up, and waited, for over two weeks, and no resolution. Instead of actively helping by issuing a replacement or refund, they are waiting to get a response from FedEx. Bottom line, they took my money, did not deliver the product, and will not make an effort to help. Not to talk about a replacement or refund which is standard these days. It is unacceptable. I recommend purchasing from a more recognizable seller that has better customer service. And contacting the seller to ask about their policies should the product not be delivered or if it's delivered but it's damaged.

I ordered flea & tick products--they were shipped promptly and arrived in just a few days.

This is a bogus company, they take your money and never send you the order. Try calling them at the number listed on the web site!!! Good luck or try e-mail, that does not work either, good luck.

Preferred all purchases to be shipped out in 1 package; or at least to email buyer if prefer a split shipment when purchase items not available.

Great service! Appreciate the codes for savings! Best prices on the internet!!

Never had an issue with Entirely Pets. I’ve ordered from them a few times, usually because they had the lowest price. Ships as fast as anyone else. Good company to deal with.

perfect order - shipped quickly!

This is my second time to order from here. It has taken at least 2 weeks to receive the goods. I’ve had to call to check on my orders and was told items were out of stock. This makes me hesitant to place any future orders due to long lead time in getting what I need. Products have come undamaged and were what I ordered.

Just had contact from someone by email saying they have my package as it has been delivered to them by Fedex.
I asked them where they are based? answer Vancouver Island British Columbia, only around a few thousand miles from my address.
From what I have read here EntirelyPets won't be getting back to me , order value £130.
Like a lot of companies now this used to be a very good company, used to be.

Took money, jever shipped anything. Resolved via PayPal claim. Avoid this scam store!

Couldn't give a zero otherwise I would. Have waited twice over 1 hour on the phone to organize a refund as goods purchased not allowed through customs. Quite a number of other customers in the same boat. I should have read all the reviews first. No chance of refund as no one ever gets back to you by phone or email!!! Find another pet supplier if can.

I received my product, Gentle Snackers by Purina, on time and in excellent condition. My GSD loved them!

I've received countless emails, phone calls and calls from my vet. I've cancelled any orders and any business with the company repeatedly since last spring. It's going on eight months and they are still emailing and calling me saying they are shipping an order?! As soon as I talk to someone and they confirm and I get a confirmation email everything has been cancelled.. They start again. I swear to God I've talked by phone and email, they'll send me an email saying my business is finished then ten minutes later they're shipping an order.. Before I've even responded. They contact my vet constantly and have upset them and get calls me allo to complain. I have reported it and there's no place to remove my payment info. They keep trying to charge me and overdraft my account. I'm going to file this as fraud with the bank but they won't stop harassing me. Never ever order from them.. they can't be trusted.

Quick response, competitve prices

Entirely pets is my go-to for this Veterinarian prescribed, over-the-counter, supplement for my cat!

Absolute trash customer service. I had to open a paypal dispute to get any answers. Took over 20 days for delivery. Don't waste your time or money. Go to Chewy.

Always best prices. It took 15 days to arrive.

I have ordered from them before. I just had to cancel my most recent order because they are so incredibly disorganized and non-responsive. If you email them, no one answers. They didn't even have what I needed in stock and the website said nothing about it, let me order it no problem. After a week they let me know it was out of stock and it would be two weeks. I finally called them today, still out of stock (it's been two weeks) and they have no idea when stuff is coming in. They also could not accept my emailed prescription and did not call my pet's vet, they said it wasn't on file. First, I've ordered from them before, so it should be on file. Second, the form you fill out, regardless if you're a returning customer, requires vet information. And EVERY time, the info you include in the form does not actually go to them. I found another online pet pharmacy (where the medication was cheaper by $20) that not only had everything in stock but their form works, they called the vet, and the medication has been shipped. That all happened in the span of two hours today. Why Entirely Pets can't get it together I have no idea. I'm only giving them two stars because their pet rewards are good.