Simple to use, support was helpful when needed

Phone total reset and entrupy app is still not available,

HORRIBLE STAY AWAY !!! TAKES HOURS IF YOU WANT TO EXPEDITE AN UP CHARGE OF $15 ..

HORRIBLE HORRIBLE HORRIBLE COSTUMER SERVICE THEY DO KNOW HOW TO CHARGE YOU ON THE THEY IS DUE. BUT TAKES HOURS TO AUTHENTICATE AND THEY CAN CHANGE THEIR MIND AFTE HOURS OF SAYING IS REAL. JUST BAD OPTION ALL AROUND

Taric is always very responsive and promply resolves any issues we have

I’m really not a person that writes many reviews, however this one was necessary. Entrupy had sent out an update to their customers, and at that time, I wasn’t using my machine because I had misplaced the chord that I needed to use the lense. At the time of the email, I emailed back about something completely different, which was my current problem. Literally within 10 minutes Tariq at Entrupy fixed my problem. He updated me to where I could use my phone to authenticate instead of having to use the machine which is even more convenient!! I was so pleased!! I couldn’t believe how quickly that my issue was resolved. Authenticating with Entrupy is the absolute best!! Whole Entrupy takes only about 5-10 minutes, other authentication companies can take up to 2 days which slows my business down. Thank you Entrupy for being the absolute best!!

Tariq was very helpful and knowledgeable. Very easy interaction. Jacqueline was also very helpful and offered another communication path for quicker response next time.

Great service and follow up

Extremely late response

I like the new experience with Entrupy. It makes authentication much easier using your own phone.

Hello we have been using Entrupy as a business since 2018 or so and I would just like to say we recently have been working with Jordan for many of the issues and questions and support needed and he has been phenomenal in every sense of the word. Patient with stellar communication skills. He’s a wonderful asset as well as Devin. It’s been wonderful to see how the company has grown through the years we enjoy using your product and love all the enhancements coming our way!

Good services, response quickly

The response not cleared on the issues and took to long for a response. Not too much direction on the issues. Need improvement on customer service. This was not a good experience

Jordan was pleasant to speak with, had answers to all my questions and provided suggestions to address items I hadn’t thought of.

entrupy did many mistakes and when I asked them to cancel one of my authentication they refused and I did twice for one bag. My recommendation is you only use entrupy when you are an authenticator yourself just to have quick result. because if you are 100 rely on Entrupy you will end up buying a fake bag.

I would personally thanks to Mr Jad, Ms Julia and Ms Aria. Thanks them a lot they helped me soo much. Gave these humans the raise they earned

I purchased a designer bag in October 2025, and around nine months later I checked the authentication certificate, only to find that it had been marked as invalid.

After contacting the authentication provider, I was told that they don’t deal with end customers and that, because their business relationship with the seller had ended, my certificate was no longer valid.

As an end customer, I find this completely unacceptable. The certificate was part of the purchase and should not lose its validity simply because the authentication company and the seller are no longer working together. Customers have no control over those business relationships and should not be the ones affected.

This business practice seriously undermines trust in the value of their certificates. If a certificate can be invalidated months after purchase for reasons unrelated to the authenticity of the item itself, then what confidence can customers have in it?

My advice: don’t rely solely on one of these certificates for long-term peace of mind, as it may not remain valid through no fault of your own.