Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service was good after I was able to connect with a customer service rep. Dislike that there is no one to speak with with without arranging a phone call.
Company replied
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's... See more
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
Company details
About Entrupy
Written by the company
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Contact info
United States
- 888-Entrupy
- support@entrupy.com
- www.entrupy.com
4.0
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great customer service and quick
April 12, 2026
A perfect collaboration !
A daily support. Quick answer and a very good client service. That’s all I have to say about Entrupy.
April 2, 2026
Very prompt response and solution.
March 29, 2026
Great support team!
March 19, 2026
Very satisfied with using Entrupy
March 22, 2026
I haven’t gotten my device and no refund
I don’t recommend. They haven’t shipped my device and no response from them since 3 weeks ago . I asked them to refund if they couldn’t ship but still nothing from them. I don’t appreciate them stealing my money . I’m going to have to dispute this with my credit card. I’ve had a horrible experience with this company who doesn’t care for customer service. I was better off with legit app. They are quick and don’t require a subscription or device. Save your money and go to the competitors at least they appreciate you and respect your hard earned money.
March 20, 2026
Reply from Entrupy
Hey there, I am very sorry about the frustration that our delayed shipping caused. I just checked, and it appears your item was shipped out on 3/27/26 and is expected to be delivered on 4/1/26.
Very detailed and punctual and above…
Very detailed and punctual and above all the entire Entrupy Team is always by your side, ready to help.
March 21, 2026
I still need to find out where my…
I still need to find out where my device is! I tried to reach out to UPS and noone could give me informations on why my shipping is been held in Belgium and needs clearance!
March 15, 2026
Reply from Entrupy
Hey Tatiana, great news! It looks like the package is now moving through customs as of this morning.
Thank you for your patience while we looked into this further!
I ordered and paid for Entrupy on 2/24
I ordered and paid for Entrupy on 2/24. Three weeks later, it has not shipped. Customer service responds intermittently. How Entrupy is the industry leader with this kind of fulfillment and customer service?
March 8, 2026
Reply from Entrupy
Hey Stanton, I'm so sorry about the delay in getting your device sent out to you. I wanted to confirm that it was shipped out yesterday with expedited shipping to ensure that it reaches you as soon as possible.
Thank you for partnering with Entrupy, and our sincere apologies for the rough start!
This is something new for me(us) and…
This is something new for me(us) and with your guidance you we’re so help ful and patience thank you for your assistance
Sara Briones
#10727
March 1, 2026
It took dozens of emails and 5 weeks to get a refund
UPDATE: I contacted them via Facebook, email, and their website. After leaving this review, I was contacted by someone else who said he would work with us to get a refund. I had disputed the charge with Amex so I canceled the dispute. Despite that I sent screenshots showing the dispute had been canceled on Feb 13, it took Entrupy until March 20 to give us the refund. It was the most frustrating experience and waste of time ever. But I had to spend my time kicking and screaming to get a refund. So my review still stands.
We have used Entrupy for some years. We had to close a location July 2025 and needed to downsize our plan. They don't let you downsize mid-year, so their rep assured us that he had canceled the auto-renew and we'd be able to sign up for the lower Petit plan in Feb 2026 for $1428. HOWEVER when Feb 2026 came, they charged our credit card for the full $6469. We called to explain and Tariq at Entrupy refuses to honor what their rep told us and refuses to let us downsize our plan. They claim there is no record of our chatbox conversation with their rep which I doubt, and of course we did not make that up! They are the greediest vendor I have ever dealt with and want us to pay $6469 for another year of a plan that we are not using. I recommend only going on a month to month with them as they CANNOT be trusted to be honorable and fair. They do NOT offer customer service, only greed.
February 18, 2026
Unprompted review
Reply from Entrupy
Hey Robin, our apologies for any headache that our miscommunication caused. It looks like our team was able to resolve this issue for you. This review was left after we had already engaged with the original contact from your establishment and offered a refund.
To note, the only reason the refund took so long was due to the dispute that was opened, which prevented us from refunding the charge as soon as we had hoped. Once the dispute had been closed, the refund was issued promptly.
awesome way to authenticate bags.
February 17, 2026
Entrupy has been a game changer for us
Entrupy has been a game changer for us. It has given us confidence to buy and sell designer handbags. Our customers are more likely to buy from us if they know that the bag has been authenticated. It would be nice if we were able to find a certificate in our history by typing in the date rather than scroll back page after page. Thank you Entrupy!
February 17, 2026
Entrupy is the most accurate…
Entrupy is the most accurate authentication service! Not only is it accurate but it is the fastest and easiest to use.
February 17, 2026
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