Envy Rose 

This company was previously known as 'Urban Floss'. They have some really lovely dresses online and I wanted to purchase 5 flower girl dresses for my wedding. I wanted to order a colored sash and could find 3 colors on the site that looked a close match to the color I needed. I emailed the company asking whether they provided color swatches or if not, what is the return policy-if I order the wrong color, can I return? I received no reply. I messaged on facebook messenger. they read my message and didn't reply. I commented on a fb post and said I have tried to get in touch and it was deleted!
they then changed their company name and I thought I would give them the benefit of the doubt-they have probably been busy with the change round. I wrote on their fb page again saying I have emailed, fb messaged (which has been read), wrote on their wall, and yet no reply. I'm only after the returns policy....and they deleted the comment and blocked me from commenting on the page! How bad is that!? ive said and done nothing wrong and receive that sort of behavior. it is disgusting. I wrote another email to them asking why ive not been responded to and why my questions have been deleted and ive been blocked and still no reply. surprise surprise. id avoid this place and definitely wouldn't give them my money. they should look at improving their customer service skills which would be much more time effective than deleting every negative comment on social media.