E.ON UK Reviews 65,591

Completely incompetent, called us to say our gas meter had a low battery and basically used scare mongering by saying we would be left with no gas to pressure my wife into accepting an appointment to have the meter changed. This was a day taken as unpaid leave and waited in allday to then be called at 4pm to say no one was coming. They then called to say there were no appointments yet and we had to call back in a few weeks. Within days they called asking to make an appointment which we did for within the Easter holidays so as to avoid more unpaid leave. This appointment was to be a month after the original no show, and yet again waited in allday to be called at 4pm to say the engineer wasn't coming. On both occasions my wife was being told at approx 15:30 that the guy was still going to attend. The people that call you do not care one bit that you have been let down and are only interested in getting you off the phone. Absolutely shocking levels of customer service and would advise anyone to avoid this disgrace of a company.

The engineers are great, but E.ON’s internal systems are a total failure. Since March 25th, I’ve been waiting for an "approval" for a faulty HIU replacement with zero updates.

I am stuck in a loop of robotic customer service. I spoke to Ellie today, who offered nothing but excuses, claiming they are still waiting for a response from "engineers" in the back office for my complaint handler, Sara.

I am paying high monthly fees for a service commitment that clearly doesn't exist. E.ON simply does not care about their customers once they have your money. Avoid them if you can.

This company does not care about the service they supposedly supply.
Useless in everyway.
Trust pilot should change there star rating so you can leave 0 star.

Vile company. We decided to use Eon as they are well know. I cannot begin to explain how many issues we have had since joining them. We had a brand new meter fitted but apparently they never switched the other of, meaning we were being charged on 2 meters. Once this was supposedly sorted, our bills were all over the place and Eon charged us £300 saying the meter readings were incorrect after we were told this would be dealt with internally. 6 months down the line we are still being messed around and advisors do not care, they just want you to acknowledge how hard they have worked by responding to you with no further support. Stay away from EON

Eon don’t seem to have a clue! After switching to Eon from Fuse they estimated how much electricity I had used during the switch over and sent it to Fuse to base my final bill on, it was 2000kwh more than the actual meter reading! ( which I had to do myself because Eon could not connect to the meter Fuse had fitted a few months before) and was about 6 months plus what I would usually use and it was for only about 20 days electricity. Thankfully Fuse, who I can highly recommend, had the actual readings and sent the correct final bill.
When the first Eon bill was produced they had transposed the night and day on the bill.
I asked Eon what times my off peak electricity was. First I was told my rates were the same for night and day( not correct!). When asked again I was given the wrong times. On the 3rd time of asking I was told that although my meter is showing BST today my off peak is in GMT all year round. So I have now been informed that during BST off peak is 1.30 to 8.30 and when it’s GMT off peak is 12.30 to 7.30. I do hope that’s correct!
What I don’t understand is that if my meter is sending reading in BST how will eon be able to convert my off peak hours to GMT ?
I have asked for an in home display and been told that impossible now it’s out of warranty ???? Never had one so how can it be out of warranty ?
So far I am very unimpressed with the performance of Eon.

I’ve had a complaint with E-on since 14 November 25 & so far nobody has bothered to deal with it. Since then I’ve had further problems-being told incorrect information regarding tariffs & was also told I did not qualify for the April reduction as I was on a fixed tariff which again is incorrect. They are the worst company I have ever dealt with.
Someone called Daniel M seems to have the job of addressing bad Trustpilot reviews but last time all he did was send me a single sentence email & never dealt with the outstanding complaint. I have yet to deal with anybody there who understands tariffs or who can write a proper response. Absolutely disgraceful. Daniel M-what is happening to my 14 November complaint, compensation, & additional compensation for failing to pay the original compensation in a timely manner???

Friendly and polite engineer. Explained everything clearly. Excellent job!

The Worst Energy supplier ever They gave me a Default Through no fault of my own and cost me my home it cost me getting my morgage shame on you Don’t Trust what they tell you either

I had a guy called come out to my house last evening as an out of hours call out.Although he had obviously had a long day,he was kind helpful and went the extra mile.i think he was a subcontractor to eon but absolutely brilliant.he needs a pay rise!
Thanks lee

They have left my 70 year old mother in law with a heat pump that turns itself off in the cold weather. We've explained to them that she has health issues yet they don't seem to care.
They have blamed the installers (that they arranged) and have told us we need sort it. They refuse to come investigate and they ignore emails.

Please do not get a heat pump installed by EON. They have left my 70 year old mother with health issues including COPD and high blood pressure, with a heat pump that turns off in cold weather. This leaves her with a cold house if the heating system goes off in the night or when she is out. The costs are also really expensive because of this and my mum is a pensioner and vulnerable.

The designs are also poor and will take up far more space than what is needed.

EON are refusing to attend and investigate further and continue to ignore emails to reattend. They have also blamed the installers and told me to sort it out myself.

We have paid between myself and the government £13,500 for a heating system that does not work in cold weather.

If you are thinking of a heat pump Octopus is a far better company to buy from and the heat pumps are fantastic.

This is my first home as an adult and since calling Eon (with it being the existing provider) I have had nothing but great help. The lady I spoke to on the phone to register and give my meter readings was super helpful since I didn’t have a clue what I was doing and even booked in for a smart meter to be installed without me needing to ask! Then I had an engineer out to fit a smart meter today, named Richard. He was kind, friendly, up for a chat and explained he could fit the meter despite it being booked on incorrectly. Sometimes this causes a disruption when something is incorrect but the matter was resolved in minutes. Richard was very polite and efficient. My tariff wasn’t on my meter due to the booking issue, but Richard gave me clear instructions to call up and have this resolved. So far, I have had nothing but a great experience with Eon.

I have sold the property they were supplying to. They now keep saying they won't close my account until I provide personal email and phone number for the purchaser of the property. On the day we sold, I provided the contact name and official contact address for the purchaser. Under consumer law, this is what I am required to do. So E.ON has the contact details of the purchaser and should close the account without any excuses.

I am not further required to pass on personal contact email and phone number of the purchaser. Even if I had these, under basic data protection I couldn't pass them on without permission. However, E.ON does not seem to understand consumer law or data protection and keep insisting on this information and saying they will not close the account without the personal email and phone number. Why is name and address not sufficient?

For the first month of this fiasco, I did try to help and did contact the estate agent to see if he was in a position to pass on this personal information. Now, as it's been a full month, I am tired of being endlessly told by E.ON that they will not close the account.

Dreadfully unprofessional "service" and quite shocking for an electricity supplier.

Ian came to the house first thing and was fantastic. Really good quality work and explained everything so that I understood.

Worst company ever. Gave me a quote derived from my smart meter readings. Was with them for almost a year when they said they needed to up my monthly bills. My new payment leapt from £116 a month to £340!!
How ridiculous is that. I couldn’t keep up with the payments so had to move to another supplier. Wow. They are treating me so badly now. Threatened to come to my home to sort out setting up a repayment plan. I’ve already set up a plan via standing order but they are still harassing me. Keep emailing and texting despite my repayment plan. I’ve explained everything via WhatsApp and they agree to my plan but then totally disregard our multiple conversations and threaten me with this that and the other. Also they keep on adding £15 onto my bill for not clearing it. They are horrible.

Eon are trying to bully us into having smart meters installed syaing our meters won't be able to work much longer. What a load of tripe. Told them there is NO legal obligation to have our working meters replaced. So now trying to BLACKMAIL us saying they will put our agreed tariff up to a higher tariff if we don't have them. We signed up to moving to Sainsburys Energy which we didn't know was actually EON conning the customers. No mention of being forced to have Smart Meters when we moved from Octopus to save £100 a year. They are lying. What a horrible company. Just been reading all the bad reviews SHOCKING.

I first raised this issue in December 2025, but it was not properly addressed and I was repeatedly fobbed off. I had to chase multiple times just to receive a response to my request.
The main issue relates to my tariff. I was on separate tariffs for gas and electricity. After finding a cheaper deal, I specifically requested that only my electricity tariff be changed. However, the agent went ahead and changed both gas and electricity tariffs without my consent.
I raised this again and clearly reiterated that I only wanted the electricity tariff changed. Despite this, I was later told by a team leader that this could not be done due to terms and conditions—yet these were never provided to me. It feels as though the rules are being made up as they go along. What is most frustrating is that this exact request had already been actioned previously, so it is unclear why it is now being refused.
Instead of resolving the issue, the team attempted to justify the situation by offering compensation for poor service, which does not address the root problem. This has been an ongoing issue for months, and the level of service has been extremely disappointing.
I have had to gather and provide evidence myself, including screenshots from WhatsApp conversations, to disprove incorrect information given by your team. I also requested escalation to a manager, but instead I was contacted by a supervisor who lacked the necessary skills to properly investigate or resolve the complaint.
Additionally, I asked for my direct debit to remain variable, but it was incorrectly changed to a fixed amount, again showing a lack of understanding of my requests.
At this stage, I have clearly outlined what needs to be corrected, yet the issue remains unresolved. This has been ongoing for far too long. I would now like this escalated to a senior manager or CEO-level contact to ensure it is properly resolved, and to highlight the need for better training within your complaints team.
This is, without doubt, the worst customer service I have experienced. Rating o

We had Jason Grey install our new meter and he was excellent

Jason Grey the tech was polite and efficient

Seem to be totally incapable of producing an accurate final bill following a bereavement.
Still receiving post addressed to the deceased 3 months after death, despite informing them over 2 months ago.