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Epacks Reviews 1,003

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TrustScore 3.5 out of 5

3.3

Bags and Luggage Store
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Rated 1 out of 5 stars

Not in stock, not willing to wait so went elsewhere (wing yips) still waiting for refund. Thank goodness paid with PayPal.

Rated 4 out of 5 stars

Very pleased with bags. Outer packaging badly damaged on receipt, but no damage to contents. Disappointed that all three items shown in stock on website but two were out of stock. Delivery took over t... See more

Rated 4 out of 5 stars

I was a little bit worried about ordering from epacks because the website isn’t as slick as others. You pay by Worldpay which I know is trusted. I have given 4 stars because I didn’t get the confirmat... See more

Rated 5 out of 5 stars

Beautiful unique wildflower design with an exciting number of compartments that make finding your items when you're out an about much easier. Bought as a gift for my insanely amazing sister, she loves... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

ePacks Offer a Wide range of Eastpak and JanSport Bags,Laptop backpacks,Duffel bags,including Eastpak Transfer,Jansport Trinity,Eastpak Padded pak

Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

24hr delivery!!!

Paid for 24hr delivery. Ordered on Sunday evening so expected to receive item Tuesday, but looking at invoice. Order viewed Monday, dispatched Tuesday, received Wednesday. So I paid an extra £5 for 24hr but received 48hrs later

Product received was as expected.

February 23, 2020
Unprompted review
Rated 3 out of 5 stars

customer service not responding....

3 weeks later and still waiting for my order which has shipped but gone missing in action. No response from customer service despite many emails and calls....oh dear....
Since posting this original review Epacks have finally resolved this issue, thank you

January 22, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a Dakine bag online

Ordered a Dakine bag online, informed 4 days later that it wasn't in stock, they did provide an alternative but in all honesty I should have paid the extra £10 for the customer service from Amazon.
Don't use these guys if you want a stress free online purchase.

January 18, 2020
Unprompted review
Rated 3 out of 5 stars

I ordered a DAKINE heli backpack for…

I ordered a DAKINE heli backpack for next day delivery - item arrived and was not as described so I returned item using Royal Mail tracked service. I have asked for a refund for both the item and postage as item was not as advertised. Since returning I eventually, after some chasing, got a full refund and an apology from epacks and I quote "First of all would like to apologise for the inconvenience caused. We would issue you a full refund, on the original order. The return postage, we would reimburse the postage". Overall this has taken three weeks to resolve to my satisfaction. If they resolved straight away I would have left a higher rating as mistakes can occur but it took too much chasing to leave anything other than neutral thoughts. Hopefully ePacks can learn from this experience and improve their customer service.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Enter value for money and quick delivery

Had been looking for a Dakine Fall Line ski bag for some months, but the prices across the internet tended to be higher than I would like.

EPacks had the product at a delivered price 20% below everyone else. Decided to give them a go and no issues. Received emails on dispatch and tracking, with the product arriving in 2 to 3 days as promised. All good for me.

January 9, 2020
Unprompted review

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