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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with customer service, describing it as unhelpful, impossible to contact, and often failing to resolve problems like account recovery. Customers frequently struggled with account access, including login difficulties, linking accounts, and issues with lost or hacked accounts. Many users found the app and website experience frustrating, citing frequent bugs, slow performance, and connection problems. Reviewers also noted issues with game updates, downloads, and unexpected problems like games becoming unavailable or parental control difficulties.

What people talk about most

Product

Consumers find product to be negative, with many expressing significant dissatisfaction and frustration.... See more

Customer service

Users describe negative interactions with customer service, often finding it impossible to contact support or... See more

User experience

Customers had negative experiences with user experience, citing issues such as high ping in games, poor... See more

Application

Reviewers highlight significant dissatisfaction with the app, describing it as a "money drain" and the "worst... See more

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been trying to link my epic games account to my playstation. Trying to contact them is absolutely impossible to try and get this sorted if you forget your account details. They lie on their web... See more

Rated 1 out of 5 stars

Absolutely ridiculous. ihve been trying for years to install and use the Epic Games Launcher, and it still doesn’t work. Every single time it throws connection issues at me like it’s 2005 even tho... See more

Rated 1 out of 5 stars

EGS refuses to update the email address on my account, which I have had since the early days when Fortnite was first released as a beta game. The email connected to the account is no longer v... See more


1.4

Bad

TrustScore 1.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.4

All reviews

(7,344)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Epic Games suck, go to Steam instead

Öne can't write a reviewes in the application!
They are wronging their users and basing their reviews on something fictional from a an unknown user who have been paid for trying out a game!!!! No real user input whatsoever!!! Epic Games sucks on that account!!! Steam is sooooo much better! At least an actual gamer can report its opinions, Epic Games only benefits from Fortnite!!!

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

extremely bad

extremely bad. refunds don't work, games don't install the add-ons. wasted money and time for this very bad website

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

You ruined everything

I hate that my fav game, rocket league is owned and managed by EGS, everything went wrong over time i mean everything and for that i'm pissed off.

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

Great games

Great games, simple to win well for me anyway, payout is relatively fast.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Stolen account ignored.

Three months on from my account getting hacked and stolen with over three hundred games on it, I have given up countless “account recovery” denied by bots, countless emails telling me it’s the only way and the email being closed so I get zero replies.

I will never use EPIC again I’ve moved entirely to steam, the support is the worst I’ve ever experienced. 10/10 would not recommend buying your games there.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Bad launcher, bad practices

Well, two important things:

First, the lesser, the epic games launcher isn't plug and play with portable/removable SSDs. I take my SSD on the go sometimes with some work stuff on it and some games, get home later and want to play games again? Hope it still recognises that 100gb install! I've had to redownload or troubleshoot for hours before just to get my game working again. The launcher in general is horrible as people have pointed out and this is by far not my only issue with it.

Second, the worst thing I've dealt with with them: AGE.
I made my account as a minor, which wasn't a problem because I got Dead By Daylight and such and all was good, then a while later, while still a minor, they updated their account terms, locking me from certain games I already had! Even after tweaking with the parental controls it didn't work. This soured my entire opinion of epic games.

The even worse part about the account update, THEY STILL LET ME BUY SOME OF THE GAMES BUT NOT DOWNLOAD OR PLAY THEM! I remember buying a few games I really wanted, going to play them a few days later, just to find out I would have to wait another while just to open them!

Of course I tried going to support about all of this but they were completely useless.

I really hate this company

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

This season is complete ass to much lag…

This season is complete ass to much lag can berly play the game or have decent gameplay use to have fun now im thinking about moving on to something better to play i give 1 star and if i could i would give -20 star for this game . Better fix your game before losing it all

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

ruined rocket league

ruined rocket league. microtransaction slop everywhere. no player trading. somehow a morally bankrupt chat filtering system that I can't even really explain. how is "homophobia" not a term that's allowed lmao I'm not able to call out bigots without getting chatbanned. no punishments for people who throw games. reports get ignored. I'll be campaigning for this one larger scale with time. ruined one of the greatest games of all time because they saw a cash cow and couldn't not have it.

utterly soulless and out of touch.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service team i have ever…

Worst customer service team i have ever dealt with my life, i got hacked and banned from fortnite for a year, i recover my account and log back on and BOOM im competetive banned, they couldnt tell me anythng about the ban or tell me what i could do to fix it, so now it seems you get banned for getting hacked

July 25, 2025
Unprompted review

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