I had a really good experience with EpicHost. They responded incredibly quickly to my question regarding their VPS service. At the same time, I also got answers about some of their other services... See more
Company replied
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See what reviewers are saying
I've used EpicHosts for many years for a Counter Strike Source server, a Counter Strike Go server and for my own personal hosted domain. I don't have to use Live Chat very often, but whenever I do the... See more
Company replied
This company is the place to go when you're looking for some place to host a small website/websites. With the unlimited everything for £2.99/month, it's an absolute bargain! I do think that the web ho... See more
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order 20630 made an order on an vps and an unlimited selfupload status: pending setup tried to reach out to support on : Facebook messenger, email, their chat on website, and even created a ticke... See more
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Company details
Information provided by various external sources
EpicHosts.co.uk is a budget hosting company in the UK that thrive to give the best service for the cheapest price possible! Services include but are not limited to Web Hosting, Game Hosting, VPS Hosting, Radio Hosting and more! If you find a price better than ours - we won't just match it, we'll beat it!
Contact info
United Kingdom
- support@epichosts.co.uk
- www.epichosts.co.uk
4.9
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent hosting services
Excellent hosting services, exactly what I was looking for. Fantastic and quick support.
June 25, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi Taqah, thank you for your review! I'm very happy to hear that our hosting was exactly what you were looking for, and that our support was to your satisfaction. We look forward to continuing business with you! :-)
Very prompt and helpful contact
Very prompt and helpful contact. The service has been good and stable.
June 2, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi G Roxburgh, thank you for your review! I'm happy to hear that our contact and service were both to your satisfaction. We look forward to continuing business with you! :-)
Used Epic for my professional online…
Used Epic for my professional online business for the past 3 years. Very minor issues at first involving bandwidth and speed but were very quickly resolved. No issues since. I can not fault their service as it is so cheap and run so well. My business would not be here without them and I would not be able to make a living so I will stay with Epic for as long as possible. A++ service.
May 24, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi G. Jackson, thank you for your review! I'm happy to hear that we managed to resolve your issues and that you are now a long-term customer with us. We look forward to continuing business with you! :-)
Great service and support
May 23, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi Tim, thank you for your review! I'm happy to hear that our service and support are both to your satisfaction. We look forward to continuing business with you! :-)
Epichosts is always my go to
Epichosts is always my go to when it comes to VPS and pre-installed game servers. The support is second to none and Terrum always has you covered! Wouldn’t go anywhere else
May 22, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi Brad, thank you for your review! I'm happy to hear that our VPS and game servers are both to your satisfaction. We look forward to continuing business with you! :-)
Recommended service!
Terrum has always ran a good service I have been with Epichosts as a radio service for over 2 years since the beginning of lockdown and any issues I have found Terrum to deal with things in a professional and quick / friendly manor. Highly recommended service.
May 17, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi Dean, thank you for your review! I'm happy to hear that the radio has been to your satisfaction throughout your years with us. We look forward to continuing business with you! :-)
Shady billing practices
These guys are extremely shady when it comes to billing. If you set up any type of reoccurring billing, expect them to charge you more than once and then refuse to refund. Their services are also way over priced. Make sure you shop around before you commit. Also, once you pay and you’re on the hook, the support response time slows.
January 30, 2022
Reply from EpicHosts.co.uk
Hi Adam, I'm sorry to hear that this was your experience with us. Rest assured I will do my best to solve this for you as satisfactorily as I can.
Please note that we do not handle any automated/subscription payments made to us by a client. All automated/subscription payments are handled and contracted between a client and PayPal. If you have any issues with charges, you should contact PayPal directly as we do not have control over such.
I also apologise that you feel our services are overpriced, however we never force clients to make payments and you are more than welcome to ask us for a quote, or shop around with other providers as you suggested.
We also ensure all queries are responded to as quickly as possible, however depending on availability and workload we may not be able to respond as quick on some occasions. Any urgent inquiries should be made through e-mail and flagged as important.
Should you want to contact us so that we can solve any concerns you have and look into refunding any additional charges you believe you are owed, you can e-mail support@epichosts.co.uk or contact us through any of our support methods and we will do our best to come to an agreeable solution with you.
Amazing experience with EpicHosts
Amazing experience with EpicHosts, they've provided such good service and gone the extra mile to make me happy, they're not money hungry and honestly would rather have a happy client than take any additional money. Amazing service and won't be going anywhere else.
January 23, 2022
Unprompted review
Reply from EpicHosts.co.uk
Hi Callum Jones, thanks so much for your review! I'm happy to hear that our service, costs and dedication to customer satisfaction have been to your satisfaction. We look forward to continuing business with you! :-)
Avoid this service!!!
This is the most horrible service I ever used.
They can change IP address of your VPS without any notifications, closing support tickets without giving a chance to ask something, they can terminate your VPS next day after they issued invoice and it wasn't paid. They just delete your paid invoices and all information related to the terminated VPS.
Avoid this service!!!
UPDATE: The EpicHosts representative said what I'm continued to use their service and renew VPS. Of cause, it require time to move to another service. And I didn't received any comment about removal all information related to as they said - not paid VPS from the control panel. But I have a lot screenshots proving what they are liars. Anyone who needs proofs can contact me.
December 21, 2021
Reply from EpicHosts.co.uk
Hi Daniel, I'm sorry to hear that your experience with us was not satisfactory. I will give my input for each point you made in matching, subsequent paragraphs below.
An IP of your VPS may be changed when there is a conflict of IPs between two services or a different network - this is extremely rare, however completely out of our control. I apologise that you were the culprit to this rare occurrence.
When a ticket is closed, you can re-open a ticket at any time with any further questions or queries you have. I apologise that you feel you can no longer ask questions when a ticket has been closed.
As per our T&C, we can terminate and delete services at any time on or after the expiry date, usually to free up stock for new orders. This is standard procedure for most hosting companies. Although we try our best to keep data safe for up to a week or two, this is not a guarantee and any valuable data should be kept safe on a remote location at all times. The best solution to this would be to either renew many days, weeks or even months in advance (we offer discounts of up to 25% when paying 3/6/12 months in advance), or simply renew on or before the expiry date.
Once again I apologise for all the inconveniences, however we will do our best to resolve all concerns you have. Please open a ticket or e-mail us at support@epichosts.co.uk at any time and we will ensure a satisfactory resolution.
UPDATE: I feel it is important to mention that, to anyone using this review as their final judgement towards us as a business, Daniel is still actively renewing and continuing his services with us. We have attempted to contact Daniel through multiple methods (including asking TrustPilot to contact them) as well as mentioning this review to them in a ticket of which they recently opened. They have ignored all requests except for one - the request for TrustPilot to verify the authenticity of this review. To anyone reading this, please understand that we can only resolve any issues or concerns if you allow us to communicate with you properly.
Great Service timely response and…
Great Service timely response and willing to help
November 25, 2021
Unprompted review
Reply from EpicHosts.co.uk
Hi Will C, thanks so much for your review! I'm happy to hear that our service time and ability to help are both to your satisfaction. We look forward to continuing business with you! :-)
Best hosting
Good hosting have great locations vps have much ram and storage
October 19, 2021
Unprompted review
Reply from EpicHosts.co.uk
Hi John, thanks a lot for your review! I'm glad to hear that the specifications and locations we offer for our VPS are satisfactory to you. We look forward to continuing business with you! :-)
BEWARE OF THIS COMPANY
Be very careful using this company epichosts.co.uk, i set a VPS up, created an account with something else using the VPS, and within minutes my email had been hacked and the account I had setup,the email and password was changed,100% was from this company as the ip address come back to france which is where my server was
October 6, 2021
Reply from EpicHosts.co.uk
Hi Mike, I'm sorry to hear that this was your experience with us. Rest assured that we have extensive checks and frequent schedules in place to ensure that all of our VPS operating system templates are fully up-to-date, secure, and configured properly before being delivered to a customer.
As I cannot confirm any details about your issue, due to the VPS being cancelled and no efforts made to contact us before this review was posted, I cannot investigate this any further. Please contact us through any of the support methods shown on-site with any details you have (such as the IP address you claim breached your accounts) and we will be more than happy to conduct a full investigation to this.
I highly recommend this host
I highly recommend this host,customer service is top class!
I've got my server running with 15minutes even if the answer was to wait about 30minutes.
They spend about 1h with me trying to connect my DNS and even install everything that i needed to run the server on VPS!
They also have a 10% off for the first purchase!
Thumbs up for them!
August 7, 2021
Unprompted review
Reply from EpicHosts.co.uk
Hi Khasm, thanks a lot for your review! I'm glad to hear that the VPS and our support have been satisfactory to you. I'm also happy to hear that you took benefit of our 10% discount. We look forward to continuing business with you! :-)
I just signed up with EpicHosts as a…
I just signed up with EpicHosts as a new customer. I have found their Business VPS service to be a fantastic product at a very reasonable price. Wish I had made the move to EpicHosts years ago. My new Virtual server responds and feels just like having a server sitting under my desk. I asked a support question this evening and got a full response in under ten minutes. Great work guys!!!
May 11, 2021
Unprompted review
Reply from EpicHosts.co.uk
Hi MatboySlim, thanks a lot for your review! I'm glad to hear that the VPS purchase along with our support have both been to your satisfaction. We look forward to continuing business with you! :-)
Reply from EpicHosts.co.uk
Hi Damien, thanks a lot for your review! I'm glad to hear both the support and the technology used are to your satisfaction. We look forward to continuing business with you! :-)
great customer service,would reccommend…
great customer service,would reccommend the service
October 20, 2020
Unprompted review
Reply from EpicHosts.co.uk
Hi robbie, thanks a lot for your review! I'm glad to hear both our customer service and the service itself are to your satisafaction. We look forward to continuing business with you! :-)
Courteous and quick service when I had…
Courteous and quick service when I had an inquiry.
September 4, 2020
Unprompted review
Reply from EpicHosts.co.uk
Hi Gerry, thanks a lot for your review! I'm happy to hear that your inquiry was quickly acted upon. We look forward to continuing business with you! :-)
Excellent services!
Terrum is the real deal! Always provides quick support and is happy to answer any questions, excellent services and I look forward to doing more business with him!
July 28, 2020
Unprompted review
Reply from EpicHosts.co.uk
Hi Weston, thanks a lot for your review! I'm happy to hear our support and services are both to your satisfaction. We look forward to continuing business with you! :-)
Very speedy responses when I have face…
Very speedy responses when I have face any (all self caused) issues. An absolute pleasure to deal with this company and I will continue to do so going forward.
June 15, 2020
Unprompted review
Reply from EpicHosts.co.uk
Hi Ric, thanks a lot for your review! I'm happy to hear our support was quick and easy to deal with for you. We look forward to continuing business with you! :-)
EpicHosts helped me to sort out a minor…
EpicHosts helped me to sort out a minor problem very quickly. Brilliant.
May 30, 2020
Unprompted review
Reply from EpicHosts.co.uk
Hi Michael, thanks a lot for your review! I'm happy to hear our support managed to resolve all your queries. We look forward to continuing business with you! :-)
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