EPIC Travelgear Reviews 23

Bad warranty and guarantee, especially since the bags shell is ridicuolousy fragile

I have traveled with my Epic for a decade and called for a question regarding a damaged wheel. Lovely service and they sent me 4 new wheels for free and it was easy to change

I bought Epic Discovery Neo 55cm, with two wheels. On their web page Epic says "the wheels are super-silent". No, they are not. The wheels are even more noisy than one of our old bags.
I got in contact with EPIC but they only get back and explain the "super-fantastic construction".

Unfortunately after only 2 times of use, the zipper started running out of it’s track and slowly got more and more destroyed. As I don’t live anywhere near an Epic dealer I wrote to an email that I found among the suitcase labels (apparently the e-mail to contact regarding warranty issues if you don’t have an Epic dealer in your area). They are not helpful and won’t respond to my e-mails.

For the same price I could have bought a good Samsonite or another quality suitcase. Not a recommended brand.

Contacted Epic Support about defects on luggage. Without knowing the issue with the luggage, “Support” made an assumption and tried to end the warranty request. Then after I explained what the defects were, they just ignore what I had explained, and said “No sorry”. That only tells me that the warranty on all EPIC products is as good as trash.

Bought an Epic phantom 67L summer 2016.
Worked just fine and felt like some nice quality compared to the price. Got a nice "hull" warranty.
After 1½ year the wheels started to get stuck and it became a real annoying to pull the bag around.
Wrote to their support and they send four new (better quality) wheels.

So formidable support and custom handling - only reason for only 4 stars is why they didn't but those HQ wheels on in the first place? Otherwise I am very satisified!