EqualWeb Digital Accessibility Reviews 25

EqualWeb is a game-changer in the world of website accessibility. As someone passionate about inclusivity, I was drawn to this platform for its commitment to making the digital landscape universally accessible. My experience using EqualWeb has been nothing short of impressive.

The platform's intuitive interface makes implementing accessibility features a breeze. From text resizing and screen reader compatibility to color adjustments and keyboard navigation, EqualWeb offers a comprehensive suite of tools that cater to various disabilities. What truly stands out is its seamless integration, allowing businesses to enhance their websites' accessibility without compromising on aesthetics or functionality.

I appreciate how EqualWeb doesn't just meet basic standards but exceeds them. It aligns with global accessibility guidelines, ensuring compliance and, more importantly, fostering an inclusive online space for all users.

Furthermore, their customer support team is exceptional. They're not only knowledgeable about the product but also genuinely dedicated to assisting users in creating more accessible digital experiences.

Overall, EqualWeb has become an integral part of my approach to website development. It's an invaluable tool for anyone seeking to prioritize accessibility without complexity, making the internet a more inclusive place for everyone.

EqualWeb has been a true game-changer in my journey toward digital accessibility. Its user-friendly interface made it a breeze to ensure my website met the highest accessibility standards like WCAG. The range of tools, including text-to-speech and customizable color contrasts, empowered me to create a more inclusive online space. What's really impressive is their dedication to staying ahead of regulations, giving me confidence in its long-term effectiveness. Plus, the exceptional customer support made the entire experience seamless. For anyone aiming to create websites that welcome all users, EqualWeb is an absolute must-have

If I could give them 0 stars I would. There are other products out there that do the same as this one. Use one of them. Don’t give these people your money.

First, for an accessibility product it’s ironic their own in-product experience is so bad. The UX/UI experience is one of the worst I’ve seen - effectively making it inaccessible. I could not figure out how to cancel my account. When I finally did, there was nothing that indicated I cancelled my account and wouldn’t continue to be charged. It’s difficult to find what you need in the product. Several times I’ve pressed the wrong buttons. The information is also wrong in the product. Mine says my license was cancelled in March of 2023, but I got charged anyway. That’s why I initially wrote in.

Second, their customer service. Not only is it incredibly slow, but it’s bad. I got called the wrong name when asking for my money back and how to cancel. The instructions they sent me on how to cancel were just a link to an indemnification clause.

Meanwhile I’m still getting charged because I cannot figure it out. Despite requesting them to cancel it they told me they can’t and only I can. Asking in writing to cancel is the equivalent of me cancelling. Yet I continued to get charged because I had to do some settings in my account that (as per what I said above) actually don’t indicate I am cancelling at all.

Now they’re still refusing to refund me for months I was getting charged because they can’t turn off my account when I asked and needed help and couldn’t provide the correct help.

Do not use this company. Literally anything else is better. They will keep your money and not honor cancellation requests.

In my last exchange with customer support they attempted to invalidate my concerns by bragging about having hundreds of thousands of global customers and saying none of them have complained about the UX and that they have great UX. This is not how support should be responding to customer concerns.

Update: After posting this review, several new reviews popped up suddenly - including a second one by someone who reviewed them before. Upon looking many of these positive reviewers up on LinkedIn, you will see they’re employees of the company who are writing fake reviews.

As I am working to pioneer this new field of .... digital accessibility, my interaction with EqualWeb has helped me develop areas of expertise in making websites more wieldy online, incl. for those with .... disabilities.

Much better experience than I expected.

Excellent organization to work with. Every question asked is answered to our satisfaction in a very timely manner. We are excited to partner with them to provide our booking engine with full ADA compliance.

Best Accessibility Tool for the ADA & WCAG Compliance!
Tried many other apps, and had trouble installation and understanding the process, but with Equalweb, all worked great. It is very easy to implement. Their free Accessibility Checker tool helped us a lot to understand accessibility issues on our website based on WCAG 2.1 compliance requirements. Then with their Automatic Remediation Tool, we easily fixed these issues. As a small business, it was exactly what we were looking for in ensuring accessibility compliance. They've also been very helpful in assisting us customizing things so it meets our site needs. Highly recommended.

Technical help is great!

I needed to change the interface window color and couldn't find the CSS to do it.
They have solved it very quickly

was extremely helpful to us.
They provide a reliable, professional and efficient service which adheres to standards and regulations. Highly recommended.

Equalweb solution is clean, simple and efficient. the product looks nice on your website and customizable and the service is excellent.

Equalweb-Accessibility by click are professionals and highly recommended

An easy and convenient solution for making websites accessible. Fast and professional service.

This guys are great! I got great service and easy installation instruction. Thanks, Shai.

Smart and effective product with great customer support and fast turnaround.

Excellent solution for e-commerce business. Fast and professional service.

Whether you require full remediation or an automation solution, Equalweb is the choice when it comes to accessibility and compliance. A team of true professionals that is a pleasure to work with.

A perfect solution to all your digital accessibility needs.

We investigated several companies to provide this functionality for us and we chose EqualWeb as we needed to support several subdomains and they had a solution for us