Tried calling multiple times and there was never any answer also sent an email and no response at all. I wouldn't use this company .
Company replied
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See what reviewers are saying
After visiting well know clothing store I almost purchased a mens Carhartt sweatshirt for £90. Common sense prevailed and I searched on line for same item. Stumbling across EQVVS, I noticed same sweat... See more
Company replied
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... See more
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... See more
Company replied
Company details
Information provided by various external sources
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
Contact info
High Street 281, LN2, United Kingdom
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4.3
Excellent
475 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've ordered many times from EQVVS and…
I've ordered many times from EQVVS and have never had any issues , kept up to date with orders and never had to wait long for my orders to be delivered
January 16, 2025
Unprompted review
Reply from EQVVS
Thank you so much for the review Kevin! It's great to hear that you've had such a positive experience shopping with us. I can see you've had a few orders with us recently and we really appreciate your business! Looking forward to seeing you on the site again soon mate.
All the best,
EQVVS
Excellent experience
I ordered a jumper online which arrived the following day, communication was excellent throughout and I can't fault the experience or service, this is the way it should be done, thanks.
January 7, 2025
Unprompted review
Reply from EQVVS
Thanks for the great review and 5-stars! We're stoked to hear you liked your jumper and how quickly we got it out to you. We do our best to help our customers out with any issues or questions they have so I'm glad you had a nice experience.
Agreed. This is the way it should be done.
Looking forward to sorting you out with your next order!
Cheers,
EQVVS
Staff are always very very helpful
Staff are always very very helpful
I always make a point of visiting when I go to Lincoln.
January 5, 2025
Unprompted review
Reply from EQVVS
Thanks for the review Darren! The shop floor staff really are great, aren't they?! I'll pass on your kind words to them. We look forward to your next visit :)
Thanks,
EQVVS
Don’t Order From EQVVS !
Ordered 2 x F P polo shirts in the sale that on arrival didn’t look like their website images. The on-line returns process was awful, no offer of a refund, just an exchange or store credit ! no contact number on the men’s wage page but when you do find it, it’s an automated message saying it’s contact by email only. Web page states there’s on-line chat but there isn’t so you have to email stating you want a refund which they’ll do if they deem the returned items are as delivered. I didn’t even unpack my items, quality looked poor for the money. My advice, Do Not Order from EQVVS until they’ve resolved all their online problems, as wasted hours messing about with the returns / refund !
January 10, 2025
Unprompted review
Reply from EQVVS
Hello again Gino, thank you for your feedback and review.
Once again, we are really sorry that you were not happy with the quality of the Fred Perry Polos. As stated in our first email, you were always welcome to return them to us for a refund.
We were aware of a brief technical issue with our returns portal last week where customers were unable to select the return for refund option. Our customer service team let you know about this and explained that we would edit your return after it was submitted.
We completely understand your frustration of not being able to call us when you tried to navigate this technical issue but I'm glad to see that our customer service team kindly submitted the return request on your behalf.
We are looking forward to receiving your return parcel so we can process your refund, but I hope you understand that this cannot be done until the polos are returned back to us.
We are really sorry that you had a poor experience when trying to return your order but this technical issue has now been fixed and we're glad to see that our customer service team was able to help you return your polos.
Best,
EQVVS
Excellent next day delivery on time…
Excellent next day delivery on time great Ralph Lauren zip up five star all round 👍👍👍
January 9, 2025
Unprompted review
Amazing!
I purchased a Barbour item 6 months ago that was faulty after a few uses, I contacted customer services and received a very prompt response advising that they no longer had the item in stock and were unable to offer a replacement and it was agreed that it was a manufacturing default and I was offered a refund. The service and the staff are super efficient and I have to say, Dominic from the customer service team is absolutely outstanding! He's a credit to the company.
January 5, 2025
Unprompted review
Easy on line quick del quality goods
January 1, 2025
Unprompted review
Reply from EQVVS
Thanks for the 5-stars Shawn! We're really glad to hear you had a smooth shopping experience with us and were happy with the goods! We look forward to your next order.
Thanks,
EQVVS
Bargain Armani Jeans
I bought a pair of armani jeans in the sale. Saved £90 and the jeans were delivered in just a few days. A real bargain
December 24, 2024
Unprompted review
Reply from EQVVS
Thanks for the great review Michael! I'm glad to hear you like the jeans - good choice by the way - and you've done very well getting these in the sale! We aim to ship orders as quickly as possible so you can enjoy it as soon as possible. Look forward to seeing you on the site again soon!
Cheers,
EQVVS
Correct item, incorrect colour.
Sent me the correct item but in the wrong colour. When contacting them, they claimed they were out of the colour I requested.
So they decided to just waste my time by sending me an alternative they assumed I’d like.
December 30, 2024
Unprompted review
Reply from EQVVS
Hi Scott, thank you for taking the time to leave a review.
We're really sorry that the jacket was sent to you in the wrong colourway.
As explained over email, this was due to a rare mistake where the colourway you were after was incorrectly linked to a barcode of a different colourway.
Please feel free to get back to us over email if you'd like to take us up on our offer of a full refund for this error :)
We really appreciate you flagging this issue with us as we are now able to fix this rare error within our stock system.
All the best,
EQVVS
Reply from EQVVS
Thanks for the great review! I'm so glad to hear you like design and quality. Hope to see you on the site again soon!
Thanks,
EQVVS
Still not recieved my order ordered…
Still not recieved my order ordered over a week ago that was a xmas present,its now xmas eve an no sign of it,trackings useless
December 24, 2024
Unprompted review
Reply from EQVVS
Hi Ciaran, I'm really sorry to hear that your order wasn't delivered in time for Christmas! Thank you for letting us know here, but could you email info@eqvvs.co.uk with your order details please so we can look into this further for you? Hope to hear from soon so we can get this sorted.
All the best,
EQVVS
I was really worried about a Hugo Boss…
I was really worried about a Hugo Boss Hoodie I had ordered for my Grandson which had not arrived. I had written an email to complain about it. No sooner had I sent the email when my parcel arrived! I sent another email and was answered by Dominic who was so very kind and helpful about ordering items from the Company in the future. I was delighted with his kind attention to me, and will not hesitate to order from them again.
Many thanks and Kind Regards to all the
staff.
Marion Barnes
December 18, 2024
Unprompted review
Very quick and efficient service
Very quick and efficient service - especially appreciated during the hectic festive season - items arrived on time and exactly as stated - thank you 🙏
December 17, 2024
Unprompted review
Reply from EQVVS
Thank you so much for your wonderful review! So happy to hear you were happy with your order and it's speedy delviery. We appreciate your support and look forward to your next order!
Merry Christmas!
EQVVS
Immediate positive customer service
So expensive socks in a damaged presentation box arrived. I contacted customer service immediately and received a reply almost the second I sent it. I have to say that though I was disappointed by the damage ( the box was part of the designer ethos) I was not disappointed by the eagerness of the company to make amends which they did to my satisfaction. Customer service was excellent and immediate something that is rarer than it should be these days. There was a real personal touch here and it was appreciated. Well done 😊
December 13, 2024
Unprompted review
Reply from EQVVS
Hello again Elizabeth, thank you for your kind words. These socks make for a great gift so I'm very jealous of the recipient! Order issues are rare but I'm really happy to hear you were happy with how we resolved your issue. We hope to see you on the site again soon! :)
Thanks,
EQVVS
Everything great thank you very much…
Everything great thank you very much great service +++++.
December 13, 2024
Unprompted review
Reply from EQVVS
Hi John, thank you for the great review! I'm glad to hear you're happy with your jumper and we hope to see you again soon!
Thanks,
EQVVS
Reply from EQVVS
I'm glad to hear you like the bag Yusuff! Thanks for the great review and we hope to see you on the site again soon.
Thanks,
EQVVS
Hoodie arrived faster than expected and…
Hoodie arrived faster than expected and in perfect condition. Can't ask for more.
December 10, 2024
Unprompted review
Reply from EQVVS
We're so happy to hear you're loving your new hoodie and how fast we got it out to you! Thanks so much for taking the time to leave a review and hope to see you on the site again soon.
Thanks,
EQVVS
Amazing products and customer service
EQVVS is a great shop with high quality items, friendly staff and excellent customer service! Highly recommend, thank you very much :)
December 11, 2024
Unprompted review
Reply from EQVVS
Thanks for your kind words Iulia! So glad to hear you rate our products and service. I'll pass your message on to the shopfloor staff - they'll be proper chuffed. Hope to see you in the store again soon!
Thanks,
EQVVS
Very pleased with my purchase
Very pleased with my purchase, delivered on time 👍🏻 Sorry meant to press 5 stars it’s my fat fingers 🤣
December 5, 2024
Unprompted review
Reply from EQVVS
Hi Darren, thanks for the great review! I can see you've had a few orders with us so I'm glad to hear you're happy with our products plus our speedy delivery time. I'm a bit confused by the 1-star review though so please let us know if you had any issues with your orders or have any more feedback - we'd be happy to hear it!
Haha thank you for the update Darren, and I'm glad to hear you had no complaints! I wouldn't say fat fingers, it's the small buttons right?! ;)
Thanks,
EQVVS
5 star customer service and quality products
I've now had the pleasure of shopping and dealing with EQVVS on two separate occasions. One order was a size mistake from one of their suppliers (not their fault), this was quickly dealt with and a refund with an additional discount. The other one was an order mistake from myself, again they were excellent with their communication and dealt with this by offering free P&P. I can't fault their customer service and the quality of their clothing. Big shout out to Dominic, who I have dealt with on both occasions, he's an asset to the company with 5 star customer service and communication.
December 6, 2024
Unprompted review
Reply from EQVVS
Thanks for the great review Mike! I'm glad to hear you were happy with both our products and customer service. Hope to see you on the site again soon mate!
Thanks,
EQVVS
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