Ereplacementparts Reviews 

14,072
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 582 reviews, reviewers had a great experience with this company. Customers appreciate finding hard-to-locate replacement parts, which are often described as accurate and fitting perfectly. The ordering process is generally easy and straightforward, with many consumers noting quick shipping and well-packaged deliveries. However, some customers also noted concerns regarding shipping costs, which were sometimes perceived as expensive, especially for small items. Additionally, a few people experienced longer delivery times or received items that were broken due to insufficient packaging.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of hard-to-find and unique parts,... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the online ordering process easy and... See more

Delivery service

Customers generally report positive experiences with delivery service, often highlighting quick shipping and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the outstanding quality of... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the prices good, reasonable, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I order from EReplacementParts on a semi-regular basis. Generally, it is an easy process and their parts lists are well organized. I do compare prices, and generally, this company is competitive; yet... See more

Company replied

Rated 4 out of 5 stars

It was hard sifting through the individual parts and numbers to get what I needed. I would have preferred an assembly package and pricing. The check out was problematic. It forced me to put a billi... See more

Company replied

Rated 5 out of 5 stars

Ereplacementparts provides excellent service and peace of mind for items that are hard to find. I have been ordering parts (zero-turn mower) for several years and they have always come through. They... See more

Company replied

Rated 5 out of 5 stars

Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more

Company replied


Company details

  1. Tool Store
  2. Handyman

Information provided by various external sources

Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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No recent history of asking for reviews

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4.2

All reviews

(14,072)

576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Generally a strong Go-To for parts and diagrams

I order from EReplacementParts on a semi-regular basis. Generally, it is an easy process and their parts lists are well organized. I do compare prices, and generally, this company is competitive; yet have been surprised only a few times with a high mark-up.

June 20, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your review and for continuing to choose eReplacementParts for your repair needs. We're glad to hear that you find our parts lists and diagrams easy to use and that the ordering process has been smooth overall.

We appreciate your feedback regarding pricing as well. We work hard to keep our prices competitive while offering a wide selection of genuine replacement parts. We understand that some items may occasionally appear higher priced than expected, and your feedback helps us continue evaluating how we serve our customers.

Thank you again for your support and for making us one of your go-to sources for parts. We look forward to helping with your future repairs.

Rated 5 out of 5 stars
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear you found our parts listings easy to navigate and that our inventory had what you needed. We appreciate you taking the time to share your experience and look forward to helping with your future parts needs.

Rated 1 out of 5 stars

I just want to order parts-not all the…

I just want to order parts-not all the other bs offers

June 18, 2026
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Reply from Ereplacementparts

Hello,
We understand you just want to order parts and appreciate the feedback. The offers you're seeing are provided through a third-party platform. If you'd prefer not to see them, click the "X" in the top right corner of the first offer, and that should stop the stream of additional offers from appearing.

Rated 5 out of 5 stars

Easy to find parts

June 17, 2026
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Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear you found it easy to locate the parts you needed on our site. We work hard to make the shopping experience as simple and convenient as possible, and it's great to know that effort made a difference. We appreciate your support and look forward to helping with your future parts needs.

Rated 4 out of 5 stars

dewalt 13 inch planer

detailed pictures of my planer

June 17, 2026
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Reply from Ereplacementparts

Hello,
Thank you for your feedback. We understand that detailed pictures are important when shopping for tools like the DeWalt 13-inch planer. We’re always working to improve our product listings, and we appreciate you letting us know that additional images would be helpful. Your comments have been shared with our catalog team for review.

Rated 5 out of 5 stars

Quick and Easy

June 16, 2026
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Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear you found our website quick and easy to use. We work hard to make finding the right parts and placing orders as simple as possible, and it's great to know that was your experience. We appreciate you choosing us and look forward to serving you again!

Rated 5 out of 5 stars

Easy to find what we needed

Easy to find what we needed, which wasn’t available directly from the manufacturer.

June 16, 2026
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Reply from Ereplacementparts

Hello,
Thank you for your feedback! We’re glad you found it easy to locate exactly what you needed on our site, especially when it wasn’t available directly from the manufacturer. Making hard-to-find parts accessible and easy to purchase is something we work hard to do, and we appreciate you choosing us.

Rated 5 out of 5 stars

Quick correct efficient

Quick correct efficient

June 16, 2026
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Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear you found our website quick, correct, and efficient. We appreciate you taking the time to share your experience and look forward to serving you again.

Rated 5 out of 5 stars

It was super easy to place the order

It was super easy to place the order. All I needed to have was the part number.

June 10, 2026
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Reply from Ereplacementparts

Hello,
Thank you for the great feedback! We're glad to hear the ordering process was super easy and that having the part number made it quick to find exactly what you needed. We work hard to make our website as simple and efficient as possible, and it's great to know that experience worked well for you.

Rated 1 out of 5 stars

I would give a zero stars but that…

I would give a zero stars but that doesn’t exist. I am so outdone with ryobi batteries. I have a ryobi blower, trimmer, chainsaw, long pole trimmer, drills etc. I was throughly happy with those products but I can’t keep batteries. They only last about six months then start not to hold a charge. WORST batteries of all battery products. Yes I have purchased more batteries but I am over having to constantly replace batteries because they are a SORRY product.
I will start purchasing the Milwaukee products to replace my ryobi products.
I can’t believe a company wouldn’t make a more reliable product to keep their tools going.
WJennings

June 9, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
We’re sorry to hear about your experience. We can understand how frustrating it would be to invest in multiple tools and then find yourself repeatedly replacing batteries that you expected to last much longer. When you rely on your equipment for regular yard work and projects, battery performance is a major part of the overall experience.

For clarity, eReplacementParts.com is an independent retailer and parts supplier. While we sell Ryobi replacement parts and accessories, we do not manufacture Ryobi products or batteries. Because your concerns relate directly to the design and performance of the batteries themselves, we encourage you to share this feedback with Ryobi, as they are the manufacturer and would be in the best position to review product quality concerns and warranty options.

We appreciate you taking the time to share your experience and understand why you would be disappointed after investing in the Ryobi platform.

Rated 5 out of 5 stars

Locating item

Locating item. Ease of ordering. Timely delivery of product.

June 9, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear you found it easy to locate the item you needed and that the ordering process was simple. It's also great to know your product arrived in a timely manner. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

My 14 year old Kenmore Elite, is working again

My 14 year old Kenmore Elite refrigerator/freezer had a broken ice maker. I contacted searspartsdirect.com and their data base did not recognize the model that I bought at Sears. After trying several websites and no luck dealing with AI, I called ereplacementparts.com. I spoke with Mary and she was most helpful. She made sure I was ordering the correct part and sent the ice maker assembly right away. It was delivered in 3 days by USPS. I work slowly and methodically and the repair took about 15 minutes. My ice maker is working now and I just wish I hadn’t waited 4 years to fix it. The price was comparable to an OEM replacement. There were other cheaper ice makers on Amazon that might have fit but they were not OEM replacement parts. The ice maker assembly was the exact replacement. I removed the defective ice maker from the ice maker and ice cube tub mounting board. The replacement fit like a glove. I was very happy that I chose ereplacementparts.com and bought the OEM.

June 3, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your experience. We're thrilled to hear that Mary was able to help you find the correct ice maker assembly for your Kenmore Elite refrigerator and make the ordering process easy after the challenges you experienced elsewhere.

It's great to know the OEM replacement arrived quickly, fit perfectly, and had your ice maker back up and running in just a few minutes. We understand how important it is to have confidence that you're getting the right part, and we're glad we could help provide that peace of mind.

We truly appreciate your kind words about our service, our parts selection, and the value of choosing an OEM replacement. Thank you for choosing eReplacementParts.com, and we're happy to hear your refrigerator is making ice again after all these years!

Rated 5 out of 5 stars

Great service and parts are in stock…

Great service and parts are in stock most of the time. Thank you

June 6, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your kind words! We're glad to hear you've had a great experience with our service and that we've been able to provide the parts you need when you need them. We appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Easy to order

Easy to order, fast shipping

June 3, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your review! We're glad to hear you found the ordering process easy and that your order arrived quickly. We appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

Always helpful to find things

Great place to find small engines repairs

June 1, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your feedback! We're glad to hear that you find our site helpful and that it's been a great resource for finding the small engine repair parts you need. We appreciate your support and look forward to helping with your future repair projects.

Rated 3 out of 5 stars

Unhappy with shipping cost.

First of all I am very glad they had the two parts that I needed. I have been searching for them for a while and we couldn't find them finally after about 4 or 5 days I was able to locate the reports with e-replacement, I was excited. I wasn't excited about the shipping cost. I ship things and I know what things cost, I ordered two things that cost a total of $14 and some odd cents. When I went to finish ordering the shipping was put in and that was $14 and some odd cents. They are located in Georgia not overseas or not in Canada, a 1 lb item priority Mail is $8.01, a 3 lb item is $8.44 to ship, just 43 cents in the span of 2 lb. How on earth is a spring and a replacement spool going to even be over 1 lb and even if it is 2 lb or 3 lb which I know it will not be they're shipping is at least $6 more expensive than normal shipping. I did contact them after I made the order and let them know that being disabled retired and having to retired because I was hurt at work and I couldn't work any longer plus I'm a veteran, that maybe they could cut me some slack in the shipping amount. I mean to pay $14 in some sense for something and then have to pay the same for shipping, I did, but I think that's crazy. The last part we ordered which was the wrong part was delivered free. Respectfully David.

May 30, 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your feedback, David.

We're glad we were able to help you locate the parts you had been searching for, and we can certainly understand your frustration with the shipping cost, especially when it ended up being nearly the same as the cost of the parts themselves. We appreciate you sharing your perspective and understand how disappointing that can feel.

Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently.

We understand that shipping costs can be particularly challenging when working within a fixed income, and we appreciate your service as a veteran. While shipping rates are determined by a variety of factors and are calculated at checkout based on the available carrier options, we understand your concerns and value your honest feedback. Comments like yours help us evaluate our services and better understand the experiences of our customers.

Thank you again for your order and for taking the time to share your thoughts with us.

Rated 5 out of 5 stars

Easy Shopping for needed parts.

Easy to find parts that I need.
I've used this website before for other repairs, and always find the part I need at a reasonable price.
Check out was quick.

May 26, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for the great feedback! We’re glad the site made it easy to find the parts you needed and that checkout was quick and smooth. It’s always great to hear from returning customers, and we appreciate you continuing to choose us for your repair needs.

Rated 5 out of 5 stars

Ereplacementparts has been a good sight…

Ereplacementparts has been a good sight for getting the parts for fixing my machines. Easy to use sight to drill down to descriptions and part availability.

May 24, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for the great feedback! We’re glad to hear ereplacementparts.com has been a reliable source for the parts you need and that the site makes it easy to find descriptions and check availability. We appreciate your support and look forward to helping keep your machines running.

Rated 5 out of 5 stars

Straight forward and easy to read…

Straight forward and easy to read parts- charts-& diagrams. Everything you need is right in front of you!!

May 23, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for the great feedback! We’re so glad to hear you found the site straightforward and easy to navigate. Making parts, charts, and diagrams clear and accessible is exactly what we aim for, so it’s great to know that everything was easy to find and understand. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

user friendly and very easy to navigate…

user friendly and very easy to navigate through site to find correct parts with description and diagram of them.

May 22, 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for the great feedback! We’re glad to hear you found the site user friendly and easy to navigate. Making it simple to find the correct parts with clear descriptions and diagrams is exactly what we aim for, and we appreciate you taking the time to share your experience.

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