I order from EReplacementParts on a semi-regular basis. Generally, it is an easy process and their parts lists are well organized. I do compare prices, and generally, this company is competitive; yet... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was hard sifting through the individual parts and numbers to get what I needed. I would have preferred an assembly package and pricing. The check out was problematic. It forced me to put a billi... See more
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Ereplacementparts provides excellent service and peace of mind for items that are hard to find. I have been ordering parts (zero-turn mower) for several years and they have always come through. They... See more
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Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.2
Great
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They list a lot of parts that people…
They list a lot of parts that people need and if the parts shipped were the right ones. They would be great.
When you get the wrong parts it's very hard to return.
June 19, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
We appreciate you taking the time to share your feedback. We understand how frustrating it can be to receive parts that don’t meet expectations, and we agree that accuracy and a smooth return process are essential.
After reviewing our records for order 21024797, it shows that the order was fulfilled in full and that no return request was submitted. If there was an issue with the parts received, we would have been happy to assist with identifying the correct items and guiding you through the return process.
Your feedback is important to us, and we are always working to improve both our order accuracy and overall experience.
Good prices and smooth transaction
Good prices and smooth transaction
March 21, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind feedback! We’re glad to hear you found our prices competitive and your transaction smooth. We appreciate your support and look forward to serving you again.
Company breaks its promises
The company's website states they will ship "In-stock" parts within one business days. By the third business day, the "In-Stock" parts had still not shipped, so I canceled the order. To be clear all parts on this order were shown as in-stock. This appears to be a pattern with this company. I wouldn't recommend using them if you hope to get your parts soon.
Other cons are that the customer service takes several days to respond to questions and the part price is often less elsewhere. Save your time, money, and headaches and go with a different vendor--there are plenty of good ones out there.
March 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re sorry to hear about your experience and understand how frustrating delays can be, especially when you’re counting on parts to arrive quickly. We aim to ship in-stock items within one business day, and it’s clear we did not meet that expectation in your case.
To provide some context, when an order includes a mix of in-stock and on-order items, it is held and shipped once all parts are available. We recognize this may not have been mentioned during your ordering experience, and we appreciate you bringing it to our attention.
We also regret the delay in our customer service response time. That’s not the level of support we strive to provide, and your feedback is being taken seriously as we work to improve both our communication and fulfillment processes.
I had the guide for my look for chain
March 15, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We're glad to hear that the guide on our site helped during your search for the chain. Providing helpful resources to make finding the right parts easier is important to us, and we appreciate you taking the time to share your experience.
The part was not in Stock as advertised
The part I ordered was supposed to be in stock but it wasn't. I asked for a refund and received one in an appropriate amount of time but never would have ordered the part if I'd know it wasn't in stock.
February 2, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience. We understand how frustrating it can be to place an order expecting it to ship right away, only to find out it is not immediately available.
The availability of this item is listed as Special Order, which means we do not keep it in stock and it must be sourced specifically for each order. We apologize for any confusion this may have caused during the ordering process. While we’re glad the refund was processed promptly, we recognize that clearer expectations upfront are important.
We appreciate your feedback, as it helps us continue improving the way availability information is presented on our site.
I ordered a part on 26 Jan 2026
I ordered a part on 26 Jan 2026. I was told it was on back-order and would have to wait 10-15 working days before I would get the part. After I waited 15 working days, I sent an E-mail to inquire where the part was, they didn't answer. I waited a few days and sent them another E-mail with out an answer. I called them today and was told it would be 10-15 days from today when I would find out when the part would be coming from the factory. What about all the time from the 26th. I cancelled the order and won't be doing any more business with them
February 19, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re truly sorry for the frustration and disappointment this experience has caused. We understand how important it is to receive clear, accurate information, especially when you’re waiting on a needed part, and we regret that we did not meet those expectations.
We apologize for the misinformation you received regarding the timeline, as well as for the lack of response to your emails. That is not the level of communication we strive to provide. The part is currently scheduled to arrive at our warehouse within the next two weeks, but we completely understand how the conflicting updates and delays led to your decision to cancel.
Your feedback is important and highlights areas where we need to improve, particularly around communication and backorder updates. We’re very sorry for the inconvenience this has caused and for not delivering the experience you deserved.
Warehouse investigation for broken CrockPot Bowl?
While I found the replacement bowl I was looking for, for my wife's Crockpot, I received it in about 15 broken pieces. It clearly was not packed correctly being a stoneware bowl. The customer service person who took my call was helpful, but the people processing the claim said I had to wait up to 35 days for a refund (investigation + refund processing). I am assuming they don't want the 15 stoneware pieces returned. I did send pictures.
February 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for bringing this to our attention. We’re very sorry to hear that the replacement CrockPot bowl arrived broken, especially given that it’s a stoneware item and requires careful packaging. We understand how frustrating it must have been to open the shipment and find it damaged.
We appreciate you sending photos and taking the time to call in. While our standard process can allow up to 35 days for investigation and refund processing, your refund will not take that long. It is already being expedited and will be completed within the next few days.
Once the refund has been issued, you may discard the damaged bowl, there is no need to return the broken pieces.
We sincerely apologize for the inconvenience this has caused and appreciate the opportunity to make this right.
No communication what so ever, it gets worse.
No communication what so ever. Charged my CC immediately and no indication if they will ever ship parts. Buyer BEWARE. Go there at your own risk. UPDATE; The hare holding my whole order due to one thing. VERY VERY difficult to communicate wit and deal with. Why no option for ZERO stars??
January 30, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re very sorry to hear about the frustration you’ve experienced. We understand how concerning it can feel when communication doesn’t meet expectations, and we appreciate the chance to clarify what happened with your order.
On January 31st, we emailed you an order confirmation, which also noted that one of the items you purchased, the knob, was on a factory backorder at the time of purchase. That part is expected to arrive to us within the next couple of weeks. As soon as it arrives and your full order is ready to ship, we will email you immediately with the tracking information.
We appreciate your patience while we work to get everything completed for you.
Ereplacement parts is the absolute worst
Ereplacement parts is the absolute worst place to order parts from. Says 3-5 days for parts I waited 10 days. Still no parts I called they said 1 part is on back order. I asked if they could ship the one part since I had two machines down. She said yes.. well 2 weeks later still no parts I called again . They told me this time they won’t ship until order is complete!!! One part is back ordered for like a month!!! Wtf am I supposed to do. It’ll be spring by then.. I would never order from them again. And now a have to wait a week to get my refund!!!!! After waiting 2 weeks for parts that never shipped!! Horrible horrible business management!!!!
February 6, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share this with us. We’re truly sorry for the frustration this experience caused. Waiting far beyond the expected timeframe, especially with equipment down, is incredibly inconvenient, and we understand why you’re upset.
We should have communicated the back‑order status clearly from the start so you could make the best decision for your repair needs. We also apologize for the conflicting information you received over the phone. To clarify, our warehouse does not split orders, which means all parts must be in stock before anything can ship. We know the misinformation you were given added unnecessary delays, and that’s not the experience we want anyone to have.
We appreciate your patience while we process your refund and are sorry that your order remained unshipped for so long. Your feedback helps us continue improving our communication and service, and we’re grateful you brought this to our attention.
Issues with slow shipping
Issues with slow shipping, and inaccurate inventory, particularly with backordered items. They lie about shipping times and in stock items. They will hold up the complete order if they don't have what they say is in stock.
January 28, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing this feedback. We’re sorry to hear about the frustration you experienced with shipping times and inventory accuracy. We know how important clear expectations are, and we understand how delays can impact your plans.
Our inventory moves quickly, and while we work hard to keep stock levels updated in real time, there are occasions when an item shows as available but becomes backordered by the time the order is processed. We recognize how disappointing that can be, and we’re continuously improving the accuracy of our inventory systems.
We also want to clarify how our fulfillment process works: our warehouse ships orders only once all items are in stock. This means that if one item becomes backordered, it can hold up the rest of the shipment. We understand how this can feel like we’re not meeting the timelines you expected, and we’re actively reviewing how we communicate stock status and processing times so that expectations are clearer from the start.
We appreciate you taking the time to let us know, and we’re committed to making this experience smoother moving forward.
Ordered a part for my compressor
Ordered a part for my compressor. FedEx delivered an empty bag. It was evident that the part tore the bag and set itself free. It's probably on some amazing adventure right now. Unfortunately, I do not have the part. Every time I attempt to call Ereplacement parts for a refund, the automated voice tells me that there is no agent to answer my call... Fortunately, I only lost $56. Don't be a victim, order from someplace else.
January 22, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience with us. We’re truly sorry that your order arrived in an empty package, that’s incredibly frustrating, and we understand how disappointing it is to receive a torn bag instead of the part you needed. FedEx damage like this shouldn’t happen, and we appreciate you letting us know what occurred.
We also regret that you weren’t able to reach us by phone. That’s not the experience we want anyone to have.
To get this resolved as quickly as possible, please use our self‑serve returns on our website to set up a lost‑in‑shipping return. Once submitted, we’ll take it from there and make sure the issue is handled promptly.
We appreciate you giving us the chance to make things right.
Exact replacement switch for Delta…
Exact replacement switch for Delta table saw. Ok
November 30, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your feedback!
We’re glad to hear you found the exact replacement switch for your Delta table saw. It’s great to know the part met your expectations and worked for your setup. We appreciate you choosing us and look forward to helping with any future parts you may need.
Obsolete parts.The part was :"obsolete" from Shimano but you supplied in the Shimano packaging.The part was exactly what I needed and…
The part was exactly what I needed and was unavailable from Shimano in Australia as being "obsolete"
The only catch was getting it from the USA to Australia but I was able to organize that. Might use your services more often if you shipped to Australia
November 20, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re glad to hear that you were able to get the exact Shimano part you needed, especially since it was marked as obsolete in Australia. It’s great to know the original Shimano packaging and quality met your expectations.
We appreciate your note about shipping. At the moment, we don’t offer direct shipping to Australia, but your experience organizing delivery shows how resourceful you are! Your suggestion is valuable, and we’ll keep it in mind as we look for ways to make our services more accessible internationally.
Thank you again for choosing us, we’re thrilled we could help you find the part you needed.
The right parts shipped quickly with no…
The right parts shipped quickly with no hassle. Highly recommend and would definitely do business with you again.
December 8, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re thrilled to hear that you received the right parts quickly and without any hassle. Your recommendation means a lot to us, and we truly appreciate your trust in our service. We look forward to helping you again whenever you need parts in the future.
Delivered product exactly as ordered in…
Delivered product exactly as ordered in a timely manner.
December 11, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your feedback! We’re thrilled to hear that your order arrived exactly as expected and on time. Providing accurate and timely service is something we take pride in, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!
The tool is to big about 3/4 of an inch…
The tool is to big about 3/4 of an inch too big. I would like to send it back.
December 8, 2025
Unprompted review
Reply from Ereplacementparts
Thank you for your feedback. We’re sorry to hear the tool didn’t meet your expectations. Please visit our website to set up a return, and we’ll be happy to assist you with the process.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. Your order was shipped via First Class Flats, which does not include a tracking number. This service can take 10 or more business days for delivery. At this time, it has been 8 business days, so your package is still within the expected delivery window.
Please allow a little more time for it to arrive. If it does not reach you after the full 10 business days, let us know and we’ll be happy to assist further.
Expectations Met
Parts arrived when promised and met all expectations for their use in repairing a washing machine.
December 11, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback!
We’re glad to hear your parts arrived on time and worked perfectly for your washing machine repair. It’s great to know we met your expectations, and we appreciate you choosing us for your repair needs.
The blower tube was broken
The blower tube was broken. There wasn’t any plastic parts in the shipping box so it appears it was broken before the part was sent out. I found a replacement blower tube online for $10 and just bought it to avoid the hassle of dealing with returns (this is no indication of their return policy, it might be great)Otherwise shipping was prompt, box arrived in great shape.
December 1, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We’re very sorry to hear that the blower tube arrived broken and that this happened before it was shipped out. That’s not the experience we want for our customers, and we appreciate you letting us know.
We’re glad to hear the shipping was prompt and the box arrived in good condition, but we’ll review this issue internally to ensure better quality checks moving forward. Your comments help us improve, and we truly appreciate you taking the time to share them.
I could easily give you a 5 star…
I could easily give you a 5 star rating, if only I had received my Order on time. Now I wonder if I'm ever going to get my Order at all. It seems that the USPS Indianapolis hub has lost my package. I sure hope this will be resolved soon. Expected delivery was for 12/8. All was going smoothly until it arrived in Indianapolis. Please check into this for me. Thanks!
December 11, 2025
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your order hasn’t arrived as expected and understand how frustrating this delay must be. It sounds like the package may be held up at the USPS Indianapolis hub, and we definitely want to help resolve this for you.
If you could please contact our customer service team with your order number, we’ll look into the situation right away and assist you in getting this resolved. Thank you for your patience, and we appreciate you bringing this to our attention.
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