Banner for Ergoflex

Ergoflex Reviews 1,838

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and support, which often leads to improved sleep and reduced back pain. Many appreciate the excellent price point for such high-quality mattresses, and the ordering process is frequently described as easy and efficient. The delivery service is also highly rated for its promptness and convenience, with many noting the vacuum-packed design makes handling easier. However, some customers also noted that the mattress can feel quite firm initially, requiring an adjustment period. A few people mentioned issues with delivery, specifically regarding the weight of larger mattresses and the need for two-person delivery. Additionally, some reviewers experienced off-gassing odors that took several weeks to dissipate, and a small number found the mattress retained heat, leading to discomfort.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the mattresses for their comfort,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the mattresses,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the quick delivery times and... See more

Price

Customers generally had positive experiences with the price of products. Many reviewers found the mattresses... See more

Order

Users describe positive interactions with order. Customers consistently highlight the ease of the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

We bought this mattress 5 weeks ago after 10 years on the old one. Myself and my husband are pensioners and both agree that we are having the best night's sleep ever. Although we were expecting to... See more

Rated 5 out of 5 stars

Really comfy mattress that is a huge upgrade from previous Dormeo. Read the reviews that were all favourable and took a chance as unable to trial or view physical mattress. Appreciate it's a subjectiv... See more

Rated 5 out of 5 stars

Our previous mattress was supposedly "firm" and assured a disturbance-free sleep from an established brand. Just over 16 months later, we decided to invest more in something decent. Our new Ergoflex d... See more

Rated 5 out of 5 stars

Love this mattress firm but comfortable sleeping really well. We’ve had Emma & Simba and have all been returned. More than happy with our Ergoflex Mattress really heavy nice a firm but you still hav... See more


Company details

  1. Mattress Store
  2. Bed Shop

About Ergoflex

Written by the company

The Original and Best. Since 2006. The UK's Most-Trusted Mattress-in-a-Box Brand - Highest Rated TrustScore

The Ergoflex® 5G memory foam mattress features outstanding pressure-relief and comfort, best-in-class materials and specification, along with a tried-and-trusted warranty period. The result? The best sleep of your life.

Ergoflex® is the only premium mattress-in-a-box brand that has been in business longer than the 10 year warranty. We trust our memory foam mattresses to last the distance, because they're proven in the real world.

As well as class-leading products, Ergoflex® also offers first rate customer service and aftercare. No chat-bots, no automated responses and no extensive wait times on email. Our phone line and email system is staffed by our friendly professional expert team, who are ready to answer any questions or queries you might have.

Check out our reviews then compare to other mattress-in-a-box brands - the difference is clear.

Loved by Customers. Loved by Experts.

Written by the company

Ergoflex® is a 2025 Which? Best Buy Mattress
Our mattress has earned another prestigious Best Buy accreditation from leading consumer group Which?, with particular praise for durability, breathability and long-term performance. As the UK's original mattress-in-a-box company, established in 2006, we know that our customers agree.
Ergoflex® is Recommended by Expert Reviews
It’s not just our customers who love the Ergoflex® mattress, the team at Expert Reviews do too. Their specialists put our mattress through its paces over an intensive test and found it to be a supportive, back-friendly choice, awarding a much sought-after “Recommended” accreditation.

A Tried-and-Trusted 10 Year Warranty

Promises Kept Since 2006

As the longest-established mattress-in-a-box brand, in business since 2006, we know our mattresses last the distance in the real world. That's why you can trust our ten year warranty - it's not a marketing gimmick, a copycat claim or guesswork - it's the real deal.

Contact info

Promotion box for Ergoflex

Save up to 61% against competitors

Premium performance & value, saving up to £752 v direct competitor

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable nights.

Hi, after 25 years sleeping on 2 Tempur mattresses the switch to an Ergoflex was seamless. My wife and I are very happy with our purchase and continue to sleep very well on this new Ergoflex mattress.

April 17, 2026
Rated 5 out of 5 stars

New one for old.

I bought a mattress from Ergoflex in 2010and this new one is to replace the original. I can only hope it is as good as the first one.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really comfortable bed

We are very pleased with our Ergoflex mattress. It is really comfortable. Warm and deep firm mattress. As a light sleeper I am no longer disturbed as I do not feel my partner moving in the night. Great ordering experience and delivery.

March 25, 2026
Rated 5 out of 5 stars

A Great Replacement to Earlier Ergoflex

A replacement to a much earlier Ergoflex that lasted well past the original 10 year guide life that was great for all that time. The new one is still a great product, super comfy, excellent nights sleep and continue’s the product line superbly well. No complaints very glad to have made another purchase of this Mattress type and definitely well recommended.

April 1, 2026
Rated 5 out of 5 stars

Very worth it!

Had the mattress for about a month now and it is indeed much better than dunlopillo which I had before. It moulds indeed on your back and my back aches have now reduced. I bought two single mattresses for two single divan beds next to eachother as my husband is suffering from restless leg syndrome and would keep me awake. This solution was a godsend because these mattresses do not make a wave when the other person is moving. Also the price was very good compared to other much lower quality mattresses. All worth it indeed.

March 26, 2026
Rated 5 out of 5 stars

I was sceptical to change to a memory…

I was sceptical to change to a memory foam mattress, it was a friend who recommended ergoflex, said he went to a bed and breakfast for the weekend and had the gest nights sleep, he asked the owner what mattress it was as it felt like sleeping on a cloud , he bought one when he got home , i read the reviews with very little negatives. So bought a super king one , five years later I can honestly say its the best mattress I have ever slept on , I miss it lol when on holiday and look forward to bed time each night . Highly recommend this mattress.

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

Comfortable but not firm.

Comfortable but not firm.
This is the second ergoflex mattress I’ve purchased, this one was ann upgraded one, it claims to be medium to firm but in my opinion it it soft to medium. It’s not as supportive for my back as I would have liked. I hope it doesn’t get any softer.

March 16, 2026
Rated 5 out of 5 stars

Fantastic service,quality of product…

Fantastic service,quality of product and worth every penny. This purchase was for a replacement Ergoflex to replace my 14 year old Ergoflex mattress which has given me endless good nights sleep. You definately get what you pay for. Absolute comfort. Now I am 81 years of age the support for my entire body is perfect.
I highly recommended this company .

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have replaced an existing ergo flex mattress so are already converts. The service was great. Although the item I wanted was not in stock when i ordered I was notified when it was available and it was delivered quickly after that.
The mattress is extremely comfortable and s I suffer from tendinitis in my hips it allows me to sleep comfortably.
Highly recommended.

March 2, 2026
Rated 5 out of 5 stars

Fantastic Customer Service

I bought a mattress and I absolutely love it so far. Easy to unpack and very comfortable. However I am leaving a review due to the brilliant customer service. I decided to order the mattress protector but unfortunately DPD kept failing to bring the package to the door. Customer service were extremely helpful in re-arranging the delivery with fast responses and finally getting the item delivered on the 4th attempt. Top customer service. Thank you!

March 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look