Purchased a wedding ring February 2025. Noticed one little diamond had fallen out, so took it back to Cribbs. The young girl who served me was very helpful and explained they would have to send it aw... See more
Company replied
Location
Switch locationUnit 535, Lower Level, The Mall at Cribbs Causeway, BS34 5GG Bristol, Cribbs Causeway, GB
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Went into store in Cribbs Causeway today - helped by Rex who gave lots of advice but was not pushy at all. Went away to think about and look in other stores but decided the ring that had been tried on... See more
Company replied
Today I came in your Cribbs Causeway shop and was subjected to an excellent retail experience by Lana. She was very polite and knowledgeable. I purchased a Citizen watch after some excellent customer... See more
Whilst the staff and customer service levels are excellent and very helpful, I'm so disappointed to report that my new (replacement) diamond halo ring has had a small diamond fall out of it after app... See more
Company replied
Company details
About Ernest Jones - Bristol Cribbs
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
Unit 535, Lower Level, The Mall at Cribbs Causeway, BS34 5GG, Bristol, Cribbs Causeway, United Kingdom
- 01179591990
2.7
Poor
41 reviews
No recent history of asking for reviews
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Very helpful staff
Very helpful staff . I picked up a c&c watch which was too big .I was shown 3 smaller watches same make and very good advice on which one to choose as I was on my own.
June 11, 2021
Happy women equals happy man!
Turned up on time promptly, beautiful ring. Happy partner 👍 good price.
June 5, 2021
The customer service was outstanding
The customer service was outstanding.
Let me try on the rings I wanted to, very patient and interested store assistant who was genuinely interested in helping me make the right choice.
Very Covid secure but pleasant experience .
Cant recommend cribs causeway store enough xx
June 3, 2021
Pushy & Full-on
So pushy. Felt really overwhelmed. Didn’t enjoy the experience. Made an exciting visit to buy a ring a misery. Wouldn’t recommend.
June 3, 2021
very professional and knowledgeable on…
very professional and knowledgeable on omega watches well done amanda
May 26, 2021
Very helpful staff assisting us to…
Very helpful staff assisting us to purchase an Omega Watch for my wife
May 25, 2021
Very happy with the service provided.
May 20, 2021
The staff were very friendly
The staff were very friendly and professional. I had previously visited the shop and went back to purchase the diamond earrings and necklace I liked. Unfortunately they had been sold, there had been a delivery that morning but the items weren’t showing on the computer stock. One of the ladies went to check the stock anyway and they had come in on the new delivery but not yet recorded on the stock. I was delighted. Thank you.
May 19, 2021
Great service from start to finish
Great service from start to finish. My watch strap had to be adjusted several times but the lady was extremely patient and nothing was too much trouble.
May 16, 2021
Great customer support
I had bad experience with delivery company but Ernest Jones online customer services team help me and sort out the issue.
Ernest Jones – Bristol Cribbs
Unit 535, Lower Level, The Mall at Cribbs Causeway, BS34 5GG Bristol, Cribbs Causeway, GB have great team specially Mr. Jonas
May 14, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a watch to be delivered
I ordered a watch to be delivered to the branch which I had to chase numerous times as branch orders are held for up to a week to be delivered in bulk.
Fortunately someone in the branch placed a new order and it arrived 2 days after expected date.
That said when collecting my watch the service provided by Amelia was exceptional
she was attentive and professional throughout she is an asset to the company
May 13, 2021
Reply from Ernest Jones - Bristol Cribbs
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
Very good customer service!
Very good customer service!
Staff is very friendly, professional and helpful.
May 13, 2021
Excellent customer service from start…
Excellent customer service from start to finish
A shout out to Lana in Bristol Causeway branch
Thank you Maria
May 13, 2021
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