Absolutely lovely staff, relaxed atmosphere, they really have time for you. Plus they really know and have an enthusiasm for the products
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See what reviewers are saying
I recently purchased an engagement ring from Ernest Jones, I was served by a lovely lady called Millet. She was amazing at helping me find the right ring with little information, as I didn’t really... See more
Purchased a ring and within 2 weeks a stone fell out, took it back and told ring would have to be sent away!! Had to repeat myself that the law states a replacement or refund also qualify s, staff nee... See more
Company replied
Charlie from Cambridge was so helpful and knowledgeable. I had lost my wedding ring and needed a replacement, yet haven’t visited a jewellers in over 10 years. I didn’t really know what to expect b... See more
Company details
About Ernest Jones - Cambridge
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
Unit 44 Lion Yard, CB2 3NA, Cambridge, Cambridge, United Kingdom
- 01223324791
3.3
Average
35 reviews
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Excellent product & excellent service.
July 5, 2021
Ordered and delivered with ease.
Ordered and delivered with ease.
Just what we wanted. As described.
July 2, 2021
Very pleasant purchase experience
Very pleasant purchase experience, offered water or wine and a seat which made the whole purchase 5star . Watch size adjusted while we waited . Well done everyone .
June 26, 2021
Great service with a smile
Received a lovely warm welcome & great service with a smile 😊.
Staff Chelsea was extremely professional & friendly. I would definitely recommend a visit to this shop.
June 17, 2021
Great service and very professional…
Great service and very professional helpful staff without being too pushy.
So different from when we went into F Hinds and she was literally reading off a script. It was embarrassing to listen to.
June 17, 2021
Assistant advised me to get the care…
Assistant advised me to get the care product protection after i told him it was a gift for my 16 year old son.
Excellent service
June 16, 2021
Richard and his team at the Cambridge…
Richard and his team at the Cambridge branch offer an amazing service and we are never disappointed.
June 3, 2021
Great customer service
I visited your Cambridge store to view a particular watch. I was exceedingly impressed with Richard , store manager and his colleague for spending an hour with me showing me the watch and how it worked and setting it up for me. I cannot praise them enough.
May 25, 2021
Eavan is amazing and we keep coming to…
Eavan is amazing and we keep coming to get her advice and help. She is very helpful, honest and amazing with customers. She should get a bonus for all her hard work and exceptional customer service skills!
May 25, 2021
white gold twisted chain
I bought a beautiful white gold chain, the assistant who served me was so helpful and had a really friendly manner
May 18, 2021
May use AI-assist with repliesRead more
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Disgusted
Disgusted, we brought an engagement ring in Cambridge store lovely assistant had to order our size we payed cash, expected delivery friday, thur afternoon had an email saying out of stock ....not good enough we had already payed i had a day off Friday for delivery and an engagement party that night! Had to cancel as i was so upset, you spoilt our experience which was so special to us,now waiting for another ring to be re-sized arranged from Cambridge store after a telephone conversation Friday morning, it better be perfect with no other problems or matters will go further
May 11, 2021
Reply from Ernest Jones - Cambridge
Hi, thank you for your review, I am so sorry to hear we were unable to fulfill your first order. Should you need to contact us please call 0800 458 1066, option 3 quoting your order number and case reference CS 01676110.
Thanks Emma
10/10 service
Very satisfied with both online and in store orders and service received by the Cambridge store staffs.
May 11, 2021
Great Customer Service
Went to visit the store today for an exchange, Chelsea was very welcoming and super helpful, and very patient, thank you for your excellent customer service!
May 4, 2021
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