Ernest Jones - Derby Reviews 

23
TrustScore 4.5 out of 5

4.6

SU215 East Mall, West Field, DE1 2PQ Derby, Derby Westfield, GB


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Rated 5 out of 5 stars

I'd been given lots of advice on where to take my 1974 Omega watch for a complete overhaul...usually along the lines of "You must take it to Jack in Birmingham....." etc, etc !! On the spur of the mom... See more

Company replied

Rated 1 out of 5 stars

Went into the derby store on Saturday, and a female member of staff was incredibly rude and accused me of threatening her. The manager was somewhat better, but also threatened to refuse to deal with m... See more

Company replied

Rated 5 out of 5 stars

The details of the necklace was not as help as I would of liked but I was able to chat online to get answers and further details.

Company replied

Rated 5 out of 5 stars

Elle served us when we were looking at a bridal set by Vera wang. Her service and advice was amazing thank you Elle we love the set xx


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Repair Service
  4. Watch Store

About Ernest Jones - Derby

Written by the company

Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.

Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,

Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.

The Watch Experts



As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.

We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.

At Your Service



We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.

Here For You From ‘I Do’



From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.

Contact info

  • SU215 East Mall, West Field, DE1 2PQ, Derby, Derby Westfield, United Kingdom

  • 01332364335

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.6

All reviews

(23)

628 reviews in the last 12 months

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Rated 5 out of 5 stars

Emerald and Diamond Engagement Ring

Have been hanging my nose over this Diamond and Emerald ring for years when I went into the store to do the same again. Realising my interest the sales assistant asked if I realised it was in the sale at half price. My initial response was wow but my head just wasn't up to buying it after all this time. But then at home I got to thinking what are you waiting for! I went back the next day and placed my order. The staff member was kind and helpful and knowledgeable. We discussed the size of the emerald and inclusions which is a natural element of an emerald. When the ring arrived it was fantastic! With the help of a different sales assistant he helped to explain the colour was bright, the hue better than another ring they had in store from another range they do, plus the inclusions just added that something that made it perfect. I left the store with my purchase feeling very happy looking forward to wearing it on a night out.

May 11, 2021

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