I came in with my partner to the Edinbrugh branch to choose him a watch and Sheila (Could have been Shelly) went above and beyond. Couldn’t have received a better service! Thank you x
Company replied
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See what reviewers are saying
I had a wonderful shopping experience in EJ Edinburgh and all down to the professionalism, patience and kindness of Katrina and Aileen. I was only visiting Edinburgh on a short break but will definit... See more
Company replied
I bought a watch online, it came in different box, had two scratches on the case and a tag and pulsometer’s charger missing. I was offered 10% off the price I paid for the watch which was unacceptabl... See more
Company replied
We wish to congratulate the Manager Bob and the staff for their efficiency and always a warm welcome. Our son will be in Edinburgh at the beginning of July and we will present him with our gift of a... See more
Company details
About Ernest Jones - Edinburgh
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
78 Princes Street, EH2 2ER, Edinburgh, Edinburgh Prince St, United Kingdom
- 01312200507
3.2
Average
28 reviews
No recent history of asking for reviews
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Perfect!
Friendly, cheerful and helpful staff. Came away with just what I wanted! Thank you, 😊
May 25, 2021
Only required a battery change but…
Only required a battery change but service was excellent
May 25, 2021
service
Although I had no luck on the chat online, I did get great advice from customer services who checked stock for me in Edinburgh. Safety and cleanliness during covid was adhered to and staff member very well mannered and polite was a pleasure to shop.
May 13, 2021
I.have been dealing with ernest Jones…
I.have been dealing with ernest Jones for years I have always had marvelous service I would say the go above and beyond to be helpful
May 11, 2021
watch battery service
Just needed a watch battery. The service was quick, with a new electronic guarantee which was a nice additional touch.
May 11, 2021
Excellent service and ordered a ring…and git it delivered the nxt dsy
Excellent service and ordered a ring and got it delivered the nxt day
May 11, 2021
May use AI-assist with repliesRead more
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Disappointed
We collect my emerald and diamond ring ,which I an very pleased with ,,but what concerned me during this covid pandemic that was the grey haired gentleman was on the phone ,he dropped his face mask to below his chin and talked on the phone ,when he was finished his conversation ,he didnt place his face mask back over his nose and mouth and he didnt sanitize the phone or his hands after using ... despite all the precautions that the store have implemented for customers.
May 11, 2021
Reply from Ernest Jones - Edinburgh
Hi Miles thank you for getting in touch and I am sorry to hear this we will certainly discuss this with the store management team - Many thanks Pamela
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