Customer service is appalling. Staff did not engage and were totally ignored. The white customer had two members of staff serving him when they were done with him didn’t even bother to acknowledge us.... See more
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I just want to comment on the absolutely fantastic service we received from Emma and Maria at the Leeds commercial street store. My daughter’s friend lost his Ernest jones necklace. Sadly it was out... See more
Company replied
Special thanks to Jade and all the staff at the Leeds branch, I’ve been using them for years and I won’t go anywhere else, always very welcoming and can’t do enough for you brilliant people
Company replied
Lisa Tetley the store manager at the Leeds branch was excellent, extremely polite and helpful. It was a great shopping experience, Lisa set a great example in customer service.
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Company details
About Ernest Jones - Leeds
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
2-2a Commercial Street, LS1 6AL, Leeds, Leeds, United Kingdom
- 01132441268
2.6
Poor
11 reviews
No recent history of asking for reviews
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Customer service is appalling
Customer service is appalling. Staff did not engage and were totally ignored. The white customer had two members of staff serving him when they were done with him didn’t even bother to acknowledge us. For a person of colour I found this appalling. Ernest jones take a look at your staffs training needs and maybe implement an unconscious bias course. This is not okay!
May 20, 2025
Unprompted review
Reply from Ernest Jones - Leeds
Hi Naila,
Thank you for reaching out to us.
I can see that you have also contacted us on another platform to bring your experience to our attention and we had asked that you contact us, as we would like the opportunity to discuss this further with you. Please call us on 0800 458 1066 (opt 3), your case number is CS2646328.
Kind regards,
Beck
Special thanks to Jade and all the…
Special thanks to Jade and all the staff at the Leeds branch, I’ve been using them for years and I won’t go anywhere else, always very welcoming and can’t do enough for you brilliant people
November 26, 2023
Unprompted review
Reply from Ernest Jones - Leeds
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Fantastic customer service
I just want to comment on the absolutely fantastic service we received from Emma and Maria at the Leeds commercial street store.
My daughter’s friend lost his Ernest jones necklace. Sadly it was out of stock in store and online. Emma and Maria went out of their way to locate one and arrange to have it sent to the Leeds store as they knew how much it meant to my daughter and her friend.
We were really impressed with their actions and am so grateful to them. Amazing customer service. Thank you
July 28, 2023
Unprompted review
Reply from Ernest Jones - Leeds
thanks for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Great shopping experience
Lisa Tetley the store manager at the Leeds branch was excellent, extremely polite and helpful. It was a great shopping experience, Lisa set a great example in customer service.
June 17, 2023
Unprompted review
Reply from Ernest Jones - Leeds
Hi Ian, we love hearing from our customers and are so happy you enjoyed your experience at Ernest Jones! We appreciate you taking the time to leave such a brilliant review. Kind regards Elaine
Great to purchase my gift easy to…
Great to purchase my gift easy to order. Staff friendly & organised my payment quickly & collection.
June 19, 2021
Excellent customer service
June 15, 2021
Fantastic customer service
Fantastic customer service, friendly staff, easy no pressure transaction
June 6, 2021
Good and knowledgeable
June 5, 2021
Superb Service Suzie
We purchased a watch online and it needed a couple of links taking out. We visited your Leeds store and Suzie was really helpful, made us feel really welcome. Would highly recommend the store but Suzie especially
May 25, 2021
Very helpful staff
I went into the shop to buy a birthday gift for my wife. I came out of the shop with a gift far better than I was expecting. The staff member was very helpful.
May 11, 2021
Great staff and great product
May 11, 2021
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