Ernest Jones - Milton Keynes Arcade Reviews 

We chose to choose an engagement ring in your store Ernest jones 3260, at Milton Keynes shopping centre, due to the help of the deputy manager Matt.
He was wonderful, friendly and had so much knowledge and expertise.
We chose to leave and look around then came back to your store and Matt. I chose a 1ct solitaire ring in the promotion and the lab grown diamond ring gift.
Thank you so much we are incredibly happy. Matt is an asset to your store.
Maxine & Kev.

I took my Omega Seamaster watch into the MK store. When asking about the price of servicing a member of staff gave the impression it would go to Omega for servicing. The watch is with a service parter with an Omega accreditation. (Could have got this service anywhere for around £200. It has always been back to Omega since new)
The watch went in around the end of November and I still haven’t got it back.
The service cost £600.00 and the return date has just been delayed and delayed.
Disappointed to say the least at the lack of info and the absence of any updates before last week.
They have offered a discount of 20%, but this means nothing whilst I don’t have my watch back yet.

Concise and easy to procure what one required.

I dropped my engagement ring off at the Milton Keynes store on 31/08, with staff noting it would take two weeks to resize. It’s now 20/09, I’ve had two expected collection dates - neither of which they have met.

The store staff were useless, I rang multiple times to check on progress. In my recent interaction, I asked for the ring back as quick as possible, uncleaned if need be. The staff member couldn’t get me off the phone quick enough, promising dates left, right and centre. Still, with no apology and no resolution. I have no idea when I will get my ring back at this point. Appalled is an understatement.

I bought my wedding band from the Milton Keynes store in January 2023, my wedding was in July and the stone of my band fell out in November, I took it to the store in December- within the warranty period who then sent it off to Goldsmiths to get it estimated. I then had to call the store 17 times to get through to someone to get an update and they said because there were scuffs on the band then the repair would be at my cost. I don't do anything out the normal when I am wearing my band so it is either poor quality or they are not adhering to the warranty I should be able to claim. Either way, I will no longer be purchasing anything from Ernest Jones. Very poor.

Purchased a £1350 diamond eternity ring end of March 2023 which had to be replaced July 2023 as 2 stones had fallen out. Had to return today Saturday, as another 2 stones has fallen out of replacement ring. Manageress, OUSHA, refused to replace or refund, only offered to call workshop on Monday.
We showed the email of the original purchase receipt and a copy of the receipt for the replacement transaction on 5/7/23.
Not happy, the purchasing store in Eagle Walk dealt with previous issue no problem, but now shut down. The manager OUSHA, in the only remaining store in Silbury Arcade clearly lacks the authority & customer service skill to deal with arising issues. Poor representation of Ernest Jones.

My partner ordered a ring off of the website and took me in to have a try on and ensure that I liked the style.
The website is easy to use. Delivery was quick and efficient. The staff at MK were friendly and very helpful… We were greeted as soon as we walked in and from start to finish, the process was very smooth and enjoyable.

Don’t trust your precious jewellery items to Ernest Jones! We took my husband’s wedding ring in to be re-sized and when it came back it looked nothing like the original - instead of satin with blunt edges it was highly polished and rounded off. When we contacted the store (Milton Keynes Centre small branch), the haughty and insensitive assistant told us this was just something that happens in the process and we should have asked for a particular finish. None of this was explained to us and not noted on any paperwork, but even so I can’t see how anyone would expect their ring to be returned in anything other than its original styling. This was a matching item with my own wedding ring and now looks completely different. I also doubt the ring is worth it’s same value in its new condition. The assistant in store showed absolutely no respect or acknowledgment of what a precious and important personal item this was and seemed to expect us to just accept the situation. If we had been made aware this would happen we would no way have allowed the ring to be sent off. We have no faith in the item being returned in its original form as I don’t think Ernest Jones have the expertise, and don’t care anyway. This is all extremely upsetting.

I left an Omega watch with Ernest Jones to be sent directly to Omega for a service. The watch was returned and losing even more time. I asked Ernest Jones to investigate and they agreed to return the watch to Omega for an additional service. Ernest Jones even gave me Omega's contact details to complain. The assistant was kind enough to write details on the back of the Ernest Jones paperwork which I still have.
The second hand has now fallen off! I contacted Omega who had no record of my watch. Very strange……
After visiting the shop it transpires that the watch was never sent to Omega and the shop assistant, who no longer works for Ernest Jones, lied to me about the service. Is this mis-selling?
It took some time for them to come to this conclusion. I still don’t know why?? They apologised and stated clearly that this should not have happened. A full service like this should have gone to Omega. They then stated that they would sort this out and not to worry.
Sorting it out ‘in Ernest Jones terminology’ means returning to Omega for a quote. They have abdicated all responsibility as the employee no longer works at Ernest Jones and they can’t confirm my ‘story’.
This now means they want to charge me for another full service which was never completed satisfactorily.
I am now several hundred pounds out of pocket and the shop has abdicated all responsibility even though they were clear that it was their error in not sending it to Omega for a full service. I have spent a significant amount of money at Ernest Jones over the years and found the service very good. I will no longer trust them and advise people to be very careful when things go wrong. Do not service your watches here!
They cannot be trusted to just do the right thing!

We left a Mont Blanc pen to be engraved at the Ernest Jones store in Milton Keynes shopping Centre - since it was left with them on the 10th October 2022 - we are still without our goods ! In excess of 10 phone calls - 2 visits to travel 50 miles each time - The store manager is apathetic to the issue - in fact he had a gleeful smile - when I requested update and just said he couldn’t tell - avoid this store - we even contacted customer services -on the 2 December- case number——— 8194 ( first 3 digits omitted for safety/ Security- they were equally not bothered and haven’t got back to us - they’ve had my pen for 68 days and there’s no sign of urgency on the managers part to rectify this situation.
Be careful what you buy from this guys !!!

Will never shop in this jewellers again, after experience there. Went into a branch to buy earrings as a present- they were £365, but reduced to 265 in a sale? in September last year. Also took out 3 years warranty and had good service. But one earring became misshapen after sis assumes she caught with her scarf. When she took out at night , saw that the hoop was out of shape, looking like it would snap. Took them back to the shop and they were sent away for repair. After 4 weeks, got a call saying they weren't repairable, so they would replace. I also had another call asking me to verify who I was, despite taking all the paperwork in. Went to collect today and was asked if I wanted to take out warranty! I asked if the £45 (I think) warranty already in place should surely carry over. I was firmly told by the ? manager that no this wasn't the case, it was in the small print. So aptly named. I did reply who finds time to read the whole policy at the time of purchase. I made a comment whilst waiting for the replacement pair, that they didnt seem very sturdy, to which it was commented that it was a problem if clothes were caught on them. God forbid we should wear clothing with jewellery then.. I am astounded that it seems acceptable that if they had broken , without the warranty in place, I would have nothing to show for my money. If I'd bought a pair of shoes and the heel fell off after 4 months, I would expect a good repair or replacement. So is your jewellery not fit for purpose? All that said , the 2 younger staff members were helpful and pleasant.

So disappointed that we no longer have a store in luton. But honestly the customer service at this company was top class. My husband and I initially went to the brent Cross store. There were 3 members of staff and one lady kindly helped me. The ring I wanted was not in stock so she ordered my size to my house within 48 hours. She was rather helpful. But what really impressed me was a lady named Emma at the milton keynes store. I had second thoughts and took my mum with me this time to look at my ring again and explore other bridal sets! Honestly she had so much time for us. She picked out a few bridal rings because its something I didn't really get a chance to do in the brent cross store. I did explain I already bought a ring from the brent Cross branch and I just wasn't sure. I thought she would be annoyed as she wouldn't get a sale. But she was so understanding and actually looked at my receipt and showed my mum and I the ring I had bought. She let me try it on again and I felt so much happier and confident in my purchase. She said sometimes people are not sure and it is always nice to just come and double check your choice so no worries at all. Honestly it made me so happy. She was such a smiley, happy and helpful person. Definitely looking to invest in a few more pieces and will be going to the milton keynes store. Also I exchanged the same ring a few days later due to sizing. But I wanted to ensure my ring got back and I was going to recieve my refund. My call was answered within a few minutes and spoke to a lovely gentleman named jake! Was so helpful and apologetic that I hadn't had an update. But he reassured me they had recieved the item and I would be receiving my refund soon. Honestly the best customer service I have recieved in a long time. Was super happy. Thank you!

Excellent customer service and the price and quality exceeded my expectations

Excellent service and very friendly knowledgeable staff.

My fiancé and myself purchased our wedding rings from this store and I also purchased a beautiful special addition watch as a birthday present for my hubby to be, which came in a fantastic presentation box .

We have always dealt with a fabulous chap named James, he is very professional and is always so helpful.
We found him top notch, and wouldn’t use any other jeweller, he sorted out a problem with my eternity ring, also purchased from this store, after a few mk this of issues getting it repaired , James came to the rescue and got it sorted.

He’s an absolute star and a credit to Ernest Jones

Excellent service from both Paul and his colleague at the MK store.

Professional and helpful. Lovely jewellery and was able to make several purchases that was magical to myself and my wife.
5 Star.

I'll give you 5 star for your in store assistance and advice, but your online shop is a 1 star experience.
You need to rethink your online service.
I'm sure if Screwfix can update purchases and availability with the vast amount they sell per hour....then Earnest Jones should be able to manage their availability just as quick rather than getting to the basket only to be told you are out of stock!!
When you put in search for an item and it says in stocks all the way even to putting in your ring size and still saying available is misleading and it can and should be updated quicker.
When I pressed for online help I got no assistance. When I phoned for online help I got through to someone who could offer me no help at all except he said that it sounds like the system has a glitch.
Luckily, earlier I got through via phone to the correct branch where I got great advice.
Shop staff in Silbury branch, MK were fantastic and this is why we made three purchases for over 2k.