Bought a diamond bracelet about 3 years ago . Wore it a handful of times. Clasp fell off a few months ago. £240 repair an fitting of safety chain. 2 weeks ago broke in half . Repair will cost £80 t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My husband and daughter went into the store to buy me a tennis bracelet, they specifically asked for platinum or white gold, they both said to me the sales person said , these diamonds are encased by... See more
Company replied
Great help and customer service.
Fantastic all round
Company details
About Ernest Jones - Stockport
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
31 Merseyway, SK1 1PN, Stockport, Stockport, United Kingdom
- 01614801087
2.8
Average
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diamond tennis bracelet costly mistake
Bought a diamond bracelet about 3 years ago . Wore it a handful of times. Clasp fell off a few months ago. £240 repair an fitting of safety chain.
2 weeks ago broke in half . Repair will cost £80 this time.
Asked store if bracelet faulty. They say as bracelet is over a year old all they can do is repair. Not happy
November 6, 2024
Unprompted review
Reply from Ernest Jones - Stockport
Hi Gillian,
Thank you for taking the time in contacting us and I am sorry to learn that your bracelet is broken.
If you would like to give us a call on 0800 458 1066 (opt 3), a colleague will be more than happy to discuss this further with you. Your case number is CS2553206.
Kind regards,
Beck
Untrained staff
My husband and daughter went into the store to buy me a tennis bracelet, they specifically asked for platinum or white gold, they both said to me the sales person said , these diamonds are encased by gold , on the fact I worked for EJ for years I instantly knew this was silver, disgusting that your staff are not trained to previous standards and feel selling just to get a sale is the norm , I will be returning this
November 13, 2023
Unprompted review
Reply from Ernest Jones - Stockport
Hi Kerry,
Thank you for bringing this to our attention.
I am sorry that the store had made this error and I can appreciate your disappointment. We would like the opportunity to discuss this further with you, if you would like to give us a call on 0800 458 1066 (option 3). Your case number is CS2373458.
Kind regards,
Beck
Great help and customer service.
July 2, 2021
Fantastic all round
June 3, 2021
i was promised my order almost 2 weeks…
i was promised my order almost 2 weeks ago and its still not here, i understood the ring i ordered was only 1 size to small infact it was 2 sizes to small i am extremley unhappy and am awaiting a refund, as i paid in cash this was how i expected to be repaid but no im told shops dont carry this much money even though i have given 3.5 days notice as when i will be next in store, i would have thought a company this large would be able to do this with this much notice, but no so when i go into store this week 15/5.21 i will have to put the money on my bank card leaving me unable to purchase another item from a different store this weekend. very disappointed just doesnt cover it, i will NOT be shopping in your store again and will be telling as many people as i can about my experiance
May 12, 2021
Reply from Ernest Jones - Stockport
Hello Mrs Ruddy, Thank you for taking the time to provide feedback on your recent experience of your order, and in store visit. I am so sorry that this experience wasn't great and there were issues with the order and the refund process. Firstly I hope the refund has now been delivered back to you. However please contact us on 0800 458 1066 option 3 and quote 01689921, and we will be more than happy to discuss this with you. Regards Luke
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.