My granddaughter got engaged november23 one of her Diamonds fallout a few weeks later she had to pay £250 to have it repaired and she had it back in January 24 .she hardly wears her ring as she works... See more
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Location
Switch location6 Wassail Square, Quadrant Centre, SA1 3QW Swansea, Swansea Quadrant, GB
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Went into this store today to buy my third watch from Ernest jones and as usual the service was excellent and welcoming,I really enjoy popping in for a look and to plan my next purchase at Ernest... See more
The most comfortable and professional experience at the Swansea store today. I have purchased a number of items over the Years and have often been served by Julie. She is a credit to the store. Always... See more
Company replied
Alison in Ernest Jones in the quadrant in Swansea was very efficient and friendly. She helped us as soon as we got into the store. She advised us superbly on the quality of the ring and we bought it.... See more
Company details
About Ernest Jones - Swansea
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
6 Wassail Square, Quadrant Centre, SA1 3QW, Swansea, Swansea Quadrant, United Kingdom
- 01792460583
3.6
Average
31 reviews
No recent history of asking for reviews
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Excellent service overall, very happy.
Bought my partner a ring online for collection at Swansea. The whole experience went really well, and I was really happy.
I hope my partner is as happy on her Birthday soon.
June 3, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The people u have delivery to people…
The people u have delivery to people house is not great thay don't put cards thought your door to say they have been so u have to do the work to get your item. I just got a email saying sorry we missed you . Dx are a joke and not that great to work with so I'm not happy at all
May 27, 2021
Reply from Ernest Jones - Swansea
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
Good if not excellent customer service
Good if not excellent customer service. I am delighted with product and help I got from the branch manager. Bethan has always been an asset to your company dealing with her over the years.
May 25, 2021
Courteous
Courteous, helpful and very knowledgeable. Took a great deal of care over the final fitting.
May 20, 2021
Amazing
Everything about my experience was magical. Made to feel special throughout my shopping experience.
May 13, 2021
Big thank you to Julie the assistant…
Big thank you to Julie the assistant manger in the quadrant Swansea.
Bought another item last Saturday after buying a watch the previous Saturday.
Brilliant at her job and makes buying easy.
May 11, 2021
Purchase experience
I have purchased a few items from this shop, and have always been met by knowledgeable and professional staff. Even in these strange and challenging times, I have always experienced only pleasant and patient sales people. Making the buying process a pleasant experience. I will look forward to future dealings with establishment. Until then I wish you well.
May 11, 2021
Excellent service
Excellent service, even in these times of mask wearing and needing to que to enter shops, the staff were friendly and informative. I was after an Omega watch and wanted to view several items. The salesmen bought me the watches and we went over which ones I liked and didn’t like. I was there about 90 mins and walked out a very happy customer.
May 11, 2021
Quality product with quality service
Quality product with quality service, always my number one go to diamond jewellery and luxury watches.
May 11, 2021
The manager was lovely
The manager was lovely, helpful friendly and chatty. Could have stayed longer there, really helpful with me and my mum and made our visit friendly.
Lovely person and fab manager, credit to your company.
May 6, 2021
Excellent Service
Easy online service, problem with delivery to the store of choice as it had been closed down. This was sorted out quickly by the help desk and the store in Swansea where my order came from. Excellent communication kept me informed.
April 27, 2021
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