I recently went to Telford to get a ring resized which I previously brought from another branch, I rang a week before to ask a question and spoke to a lady called Allison, she came across rude and abr... See more
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We booked an appointment but to me there was no need to book one personally unless we were just lucky. We had a much better experience with the Telford branch than what was the Shrewsbury branch as w... See more
I’ve bought quite a few pieces from Ernest Jones over the last few years. Always found the team in my local store (Telford) to be super helpful and knowledgable. Prices are also very competitiv... See more
Ordered a watch off the website, quick delivery with good packaging
Company details
About Ernest Jones - Telford
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
18 Sherwood Street, TF3 4BW, Telford, Telford, United Kingdom
- 01952292051
4.7
Excellent
32 reviews
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The lady that served me was excellent
The lady that served me was excellent, she was extremely helpful & very professional. I purchased a gift for my daughter & she was thrilled with the items.
June 30, 2021
Service above and beyond
Myself and my beautiful future wife to be went out shopping for wedding rings, not really looking to buy that day to be honest. We first went into your shop in Telford and after a few moments looking around we were approached by Janine and asked if we were ok or needed help, which we gladly took the excellent sales representative upon.
Janine Armstrong took her time with us, not rushing us, or even not hard selling which was very refreshing. She went through all the different ring styles and cuts etc (We didn't know, or expect there to be such a wide variety). We got to try on a few styles and colours to see what looked best and even got our fingers sized up.
We found a couple of rings we liked the look of and took down the details and prices and explained we wasn't looking to buy just yet and wanted the chance to have a look around a few other stores first. (Really just giving our excuse because as I said not really looking to buy that day.)
We both went off talking about the gorgeous rings we saw and the service we was given. We continued to several other jewellery stores within the shopping centre asking for help and guidance as we we looking for rings etc. Now this is were we noticed how amazing the service we received from your store in Telford was, and the exceptional customer service we received by the sales representative. The other stores we visited failed so much on customer service due to we weren't given time of day, either just being told the rings are over there, not spending any time with us or asking us any questions, like if we wanted to try some rings or would you like to have a look as some. We felt we were in their way and a obstruction to their day.
We both felt this way and after the filth store we both said to one another let's just go back to where we started as we loved the rings we found there, but more importantly we were made to feel so important and welcomed. These are rings that we are both going to spend our lives wearing and this is so important, and now they are also tied to an amazing sales person Janine and experience that we received, and we would love to thank you and her from the bottom of our hearts.
Please please please if you could pass on our gratitude and thanks to her we would be so grateful.
Our deepest thanks Simon & Emma.
June 25, 2021
Janine saved the day
Our work gang wanted to put together for something really specia for our boss and obviously spas and stuff in current situation is a no go so when we saw the item we were inlove. Unfortunately it was only in certain stores so when the lovely lady Janine answered the phone and held it for us and gave me the most incredible welcome and service i was so impressed.
June 23, 2021
Citizen watch.
Great staff let you browse at your leisure and try on what watch you wanted to . The lady with the breitling watch a credit to Ernest Jones .
Purchased a citizen Blue Angels watch.
June 7, 2021
buying a ring
We were both really impressed with the service we received and the time given to us and expert knowledge of your staff member, who gave us different options and ideas about which type and style of ring would be best suited for us on this occasion we can not praise the excellent service enough and look forward to our next visit
June 5, 2021
Here at ernest jones nothing is…
Here at ernest jones nothing is impossible and the staff are very helpful would recommend them at Telford
May 25, 2021
Amazing Staff!
May 21, 2021
We booked an appointment but to me…
We booked an appointment but to me there was no need to book one personally unless we were just lucky. We had a much better experience with the Telford branch than what was the Shrewsbury branch as we were told things about our engagement ring that we weren’t told on the day of purchase after having a bad experience with first ring.
The lady was very nice, very helpful and I will definitely use them again for future purchases or tell friends and she gave her time for us. A think she had a laugh with us too.
May 20, 2021
Big decision
Excellent help from an attentive and knowledgeable Manager in helping us to choose our wedding rings. Thanks. Lesley and Dave
May 19, 2021
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