Quality products. I usually go into our local shop in Truro but there are too many holiday makers down here at the moment. This is a much better experience on an easy to navigate site at very reasonab... See more
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Incredibly dissappointed in the manager. Basically either calling me a liar or one of her team, all to cover her own mistake. It's a good job customer services are so kind. No kindess or compassion, l... See more
Company replied
I cannot fault the truro branch at all! Especially Kayleigh the store manager. Who went completely above and beyond in helping me. I had an issue with a ring purchased many years ago. I got it ‘fixe... See more
I initially bought a platinum wedding ring, but after 6 months of wear, I had a lot of issues and no one from the company would help me. However, eventually, an angel called Kayleigh who is the manage... See more
Company details
About Ernest Jones - Truro
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
9 - 10 Boscawen Street, TR1 2QU, Truro, Truro, United Kingdom
- 01872222035
2.8
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We have visited the Truro store
We have visited the Truro store a couple of times in the last year pre and post lockdown and all the staff have been lovely and very helpful, especially Chrissie and Val.
June 17, 2021
Wasn’t looking to buy but…..
Wasn’t looking to buy when I went in, but saw a bracelet I liked and Manager Kayleigh let me try it on! Decision made! Helpful, professional and happy staff made the shopping experience a very joyful one. One happy customer
June 17, 2021
Great experience
All the staff from selecting to collecting my wife’s ring were fantastic.
So friendly, credit to the company. Sorry I can’t recall any names. :(
June 17, 2021
The staff were amazing
The staff were amazing all I knew was I needed a gift for my mums birthday
The girl who helped was so great il definitely go back to this store because of your amazing staff
May 25, 2021
Excellent customer service
Excellent customer service not just at this appointment, but every time we visit
May 25, 2021
The store was very clear on COVID…
The store was very clear on COVID restrictions and felt like a safe place to shop. The assistant was knowledgeable, there was a choice and I got exactly what I wanted.
May 21, 2021
Just lovely staff!
Just lovely staff who know their business and offer excellent advice geared to the customer. My experience of staff at the Truro branch has been excellent!
Well done you guys!
May 18, 2021
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Order had been cancelled after waiting…
Order had been cancelled after waiting for it to arrive for my wife's 40th birthday. Not pleased at all that this wasnt mentioned sooner.
May 4, 2021
Reply from Ernest Jones - Truro
Hello there, Thank you for taking the time to write this review! I am so sorry that your order was cancelled due to no stock! To see if we can help you further please call 0800 458 1066, option 3 quoting reference CS 01666320.
Thanks Luke
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