Brought my wedding band for cleaning. My wife’s band was replated. Mine was originally textured. Unfortunately, despite promising that if it couldn’t be done in mine, they would call, they went ahead... See more
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See what reviewers are saying
Fantastic service from beginning to end, very professional staff and competitive prices. Had to get my ring in a smaller size the next day and Trey were more than happy to help and got it sorted quick... See more
The assistant was kind, patient and helpful. My only reason for giving four stars and not five, was that I spent more than I intended! I will certainly shop there again.
The staff are very courteous and helpful with all the queries to helping you select the right item for our big day. Thank you
Company details
About Ernest Jones - Windsor
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
104, Peascod Street, SL4 1TF, Windsor, Windsor, United Kingdom
- 01753856287
3.0
Average
8 reviews
No history of asking for reviews
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Wedding band ruined
Brought my wedding band for cleaning. My wife’s band was replated. Mine was originally textured. Unfortunately, despite promising that if it couldn’t be done in mine, they would call, they went ahead anyway. Now it’s a matte finish, boring, essentially ruined. What a waste. The women in store are perfectly friendly, but whomever was trusted to do the work should have called instead of ruining my ring. Gutted…
January 7, 2023
Unprompted review
Reply from Ernest Jones - Windsor
Hello Dror
Thank you for taking the time to write this feedback.
I am so sorry that there is an issue with the repair that was done to your ring.
I am pleased the store has been helpful and trying to resolve this issue. However so we can discuss this further, please call us on 0800 458 1066 option 3 and quote 02195067, and one of the team will discuss this with you.
Kind regards
Luke
Friendly and helpful customer service…
Friendly and helpful customer service made to feel valued and helped to make out wedding ring choices.
June 20, 2021
A pleasurable visit
The assistant was kind, patient and helpful. My only reason for giving four stars and not five, was that I spent more than I intended!
I will certainly shop there again.
June 18, 2021
A great experience
Fantastic service from beginning to end, very professional staff and competitive prices. Had to get my ring in a smaller size the next day and Trey were more than happy to help and got it sorted quickly and easily.
June 6, 2021
Customer service
The staff are very courteous and helpful with all the queries to helping you select the right item for our big day. Thank you
May 13, 2021
Really disappointed as was a gift for…
Really disappointed as was a gift for mothers day and arrived 2 days late- not what was expected for the price I paid.
March 26, 2021
Reply from Ernest Jones - Windsor
Hi thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
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