Ernest Jones - York Reviews 

I ordered a 18ct extra heavyweight 4mm wedding ring, supposed to arrive in 2 days but took 5 days. It only measures 3mm and is not heavytweight. Very disappointed will not use again or recommend.

The last time I wrote on here it was to leave a poor review! However I am now pleased to leave a glowing review!
The watch I bought just before Christmas and about which I left a very poor review has-been exchanged by two charming members of staff at the Outlet centre and I love my new watch and the earrings which were included in the price refund from the original purchase.
Thank you Ernest Jones for reading and acting on my first review. Satisfaction all round !!

Outlet centre

Yvonne in store was absolutely brilliant. So helpful and genuinely nice. Helped us find what we were looking for. Thank you

I bought round hoop sleepers, gold it said, tiny things which went onto make ears very very sore, seems not gold as l am allergic to sterling, fake etc, thought gold!!, safe, sadly not

I bought a diamond channel ring on the 7/7/24 which we are having made and I would just like to say how helpful , polite and honest Charlotte was she had a wonderful presence, we learnt it was her last day with Ernest Jones’s York branch and she will be missed, just like to wish her well
David and Caroline collier

Very pleasant and helpful service provided by Eleanor today. She took the time to understand my requirements, Eleanor was engaging and intereste din what I had to say. Excellent systems and product knowledge, and nothing was too much trouble.
Thank you veyr much Eleanor.

Highly delighted with our purchase. Eleanor was wonderful, she was extremely professional and helpful and made our experience one we will cherish.
Many thanks.

Great experience with you guys. Can’t wait for my order to arrive.

Bought a lovely necklace that was a great deal and served by Kate who was very helpful 😊

We bought online, but this was following fantastic service and advice in store from a lady at store in York designer outlet. We went home to think about it and talk to our sons about colour they wanted. We decided to buy but did not have the time to drive an hour again to go back in store. This was definitely the lady in store sale and it’s a shame that she hasn’t been given the sale. We had not even thought of buying the brand we settled on. Thank you ☺️

My partner and I visited Ernest Jones on 29th December whilst staying in York. Eleanor was a great support in helping my chose my wedding ring; patient, listened to what I wanted, friendly and knowledgable. Thank you Eleanor. Dog friendly too!

Came to buy 2 wedding bands, Leah was amazing throughout and helped me make my perfect ring as none fit, my partners has just arrived back just waiting on mine now. Thank you again.

Brought a ring and a watch from the York store last Sunday. Eleanor was fantastic as she was very attentive without being pushy. A very pleasant experience, my ring has arrived in the post with no problems as they did not have my size in store. Would recommend using the York store.

Amazing website to use and great quality. Very trust worthy jeweller

Bought a watch from the York store 22 July and the lady who served us was so helpful and nothing was too much trouble. I think her name was Leah and although she was only young she was a great help. Very pleased withy purchase and the customer service xx

Outstanding ! Extremely helpful, polite and professional girl - Thankyou so much Eleanor

Poor after sales. Keen to get you out of the door with a promise after taking your hard earned cash but two months my partner is still waiting for the ring I bought her. Makes me feel an absolute failure having recommended them in the first place.

I initially visited the store looking to purchase an engagement ring for my partner. The stock I viewed didn't have exactly what I was looking for. Eleanor spoke to me and offered a lot of options, I chose the bespoke service they provided and got the exactly the right size stone and ring I was looking for and within my budget. Eleanor ensured I was given a first class service possible and I would happily come back to this store again in the future