I ordered a 18ct extra heavyweight 4mm wedding ring, supposed to arrive in 2 days but took 5 days. It only measures 3mm and is not heavytweight. Very disappointed will not use again or recommend.
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See what reviewers are saying
I had a fantastic experience at the store last week. I came to look at a ring and had a very welcoming experience. Mason was amazing. I wasn’t rushed and he could not have been more helpful. He was ex... See more
The last time I wrote on here it was to leave a poor review! However I am now pleased to leave a glowing review! The watch I bought just before Christmas and about which I left a very poor review... See more
I bought a diamond channel ring on the 7/7/24 which we are having made and I would just like to say how helpful , polite and honest Charlotte was she had a wonderful presence, we learnt it was her la... See more
Company details
About Ernest Jones - York
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
21 Coney Street, YO1 9QL, York, York, United Kingdom
- 01904673082
3.1
Average
38 reviews
No recent history of asking for reviews
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Engagement ring
I initially visited the store looking to purchase an engagement ring for my partner. The stock I viewed didn't have exactly what I was looking for. Eleanor spoke to me and offered a lot of options, I chose the bespoke service they provided and got the exactly the right size stone and ring I was looking for and within my budget. Eleanor ensured I was given a first class service possible and I would happily come back to this store again in the future
May 3, 2023
Unprompted review
Eleanor and team
Eleanor and team, Coney Street, York, very helpful, lovely helpful person, gave lots of advise and information on engagement rings, my daughters boyfriend got the exact one he was looking for ❤️
March 22, 2023
Unprompted review
10/10 experience
Thankyou so much Sam, Ernest Jones York Shop, and team for your professional, friendly and respectful support in purchasing a precious gift.
The whole experience with yourselves created a lovely long lasting memory...with thanks.
February 17, 2023
Unprompted review
Fantastic
I had a fantastic experience at the store last week. I came to look at a ring and had a very welcoming experience. Mason was amazing. I wasn’t rushed and he could not have been more helpful. He was extremely knowledgable providing me with lots of information about the stone, setting, how it was made etc. He certainly went the extra mile and exceeded my expectations. I look forward to my next visit.
February 15, 2023
Unprompted review
Ernest Jones, Coney Street store, York.
Two lovely ladies Kate and Sam were very friendly and helped me with advise and suggestions. I certainly did not feel pressurised at any time to buy something I didn't want. I got exactly what I was looking for. The service was also excellent. My ring size wasn't available in store so they ordered it that day and it was delivered to shop by 9.00 am next day.
Thank you Kate and Sam 😊😊
November 18, 2022
Unprompted review
I had a day out with my wife at the…
I had a day out with my wife at the city of York on the 8th of June called in Ernest Jones Jewellery shop decided to buy a diamond ring for the up coming date of our wedding anniversary, Clair the manager was very helpful and patient in our deciding on which ring to buy. We had a positive experience with the assistance of Clair.
August 8, 2022
Unprompted review
Excellent service in your store where I…
Excellent service in your store where I recently made a purchase.
July 6, 2021
I bought some diamond earrings the lady…
I bought some diamond earrings the lady who served me was very helpful and knowledgeable. She was very friendly as well I will definitely be going back to the York store always excellent.
July 2, 2021
Good staff
Beautiful ring. Even better at half price with another 15% off. Ordered on line with absolutely no problems after talking to York branch staff.
July 1, 2021
Visited Earnest Jones at York Outlet
Visited Earnest Jones at York Outlet. The service was excellent and Richard was professional and so helpful.
Thank you
June 27, 2021
Helpful and friendly
Helpful and friendly, making my daughter feel special whilst choosing an 18th birthday present. Also matched online discount without any question.
June 23, 2021
Went to ErnestJones after 5 years to…
Went to ErnestJones after 5 years to complete my lavine jewellery set. The lady who helped us was very helpful and sorted the order and we received the jewellery by post.very safely. Very please.
Many thanks
Sarah Armstrong
June 11, 2021
Very pleased
The lady who served us was very helpful and friendly. The experience in the current COVID situation all felt safe and well organised.
June 7, 2021
Service WOW
I walked in to the store to find a engagement 💍 and was so welcomed by two members off staff. They showed me a few rings and helped me decide on two rings, they were so helpful and nice 👍. When I decided on a ring they were so helpful with my choice and asked if I wanted to see it on her hand (ellie) I knew that was the ring. The service from start to finish wasn't a 100% to be honest it was 100%. Thank you again you girls did good 🙏x
May 28, 2021
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