Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Never hoped to use a breakdown service for our MOHO but yes, we needed help after a bracket holding the water tank came loose and the tank hit the road. Called the number - Amazingly easy to sort... See more
Company replied
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time... See more
Company replied
Efficiently dealt with by a helpful member of staff. Only slight quibble is the number of option menus you have to go through to speak to someone. Also terminology makes it difficult to know which opt... See more
Company replied
Company details
Written by the company
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Contact info
30 Fenchurch St, EC3M 3BD, London, United Kingdom
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was handled professionally with a…
It was handled professionally with a very friendly member of staff.
February 26, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Impressed with customer service
Lisa was extremely professional and efficient.
February 24, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Helpful advice and care.
February 23, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Emily who spoke to me was very helpful
Emily who spoke to me was very helpful, she answered my stupid questions and made the whole process a very easy experience for me. Great service
February 20, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was very professional
Agent was very professional, helpful and calming. Took the information in a safe and effective way
February 19, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patience, and made everything feel easy and stress-free. Her positive attitude and genuine care stood out.
February 18, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS understood my problem and was quick to solve it.
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the predicament I was in. She was knowledgeable, warm, kind and a tremendous help throughout. They say you can’t find the staff well she’s definitely a keeper.
Thank you
G
February 13, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Proffessional Handling
I was very impressed with the way I was proffessionally handled during my call. The claims handler June Dennis was extremely patient and helpful. A very good experience to a semi traumatic situation on my side. Thank you.
February 12, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lilly was really calm and helpful
Lilly was really calm and helpful. She explained the process well, and I felt confident all would be OK.
We wanted to think about one of the options so she gave us time to think about it, then we rang her department back.
All in all, a very stress free experience
February 12, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lovely lady on the phone
Lovely lady on the phone. Absolutely great custeromer services. Very helpful
February 11, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First class treatment today handling a…
First class treatment today handling a claim. Thank you
February 9, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June
June, was very efficient and has dealt with my claim in a professional manner.
February 6, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The lady I dealt with was really helpful
February 2, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I received great customer service and…
I received great customer service and the advisor was very helpful. Highly recommend.
January 27, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Made the process very easy to understand
Made the process very easy to understand
January 27, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely fantastic Lisa was calming…
Absolutely fantastic Lisa was calming thoughtful and incredibly helpful. This is the first time I have had to do this and I was very worried if I knew that somebody like Lisa was going to be the one I spoke to I would not have been worried at all. Regards, AI Shewan.
January 26, 2026
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.