5 star service - ordered on website 21/11 from the UK. My Hispanitas shoes & bag were ready for collection from the local UK post office on 27/11. Not expected until 1/12. Regular updates received tr... See more
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The zip puller of the Ralph Lauren Down jacket came off at the first use. I returned the product on 20 April as they advised and they received it on 22 April as per the royal mail tracking site. No re... See more
Company replied
Amazing prices and a trusted retailer. Communication is a bit sparse while they organise the delivery, but once the package gets on the road, you're notified and given tracking details. I'll definite... See more
I had a very good experience; shopping online with Esdemarca. I ordered a pair of Sketchers, which were the best available price online. My expected delivery date was 11th June. When they didn't arriv... See more
Company details
About Esdemarca.com
Written by the company
About Esdemarca
At Esdemarca, we celebrate fashion as a form of art and self-expression, becoming an essential partner for those looking to define their style.
As a leading ecommerce platform, we combine a sharp focus on the latest trends with an authentic and close relationship with our customers. Our permanent catalog features iconic international brands such as Blauer, GUESS, HUGO BOSS, Liu Jo, Tommy Hilfiger, UGG, Armani, and Calvin Klein, among many others that trust our vision and share our commitment to excellence.
Our mission is clear: to inspire our customers to discover and enhance their best selves through fashion, encapsulated in our claim, “Your partner in fashion.”
Contact info
3.9
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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I returned an item which they confirmed…
I returned an item which they confirmed received and that refund has been made so I should expect it within 48-72hours. It's been over a week and no money received. I reported through the site and they didn't even bother to reply, very very poor.
October 4, 2025
Unprompted review
Reply from Esdemarca.com
Hello!
We are very sorry for the delay and lack of response. We fully understand your frustration and want to help you resolve it as soon as possible. If your refund has already been confirmed, your bank may be waiting to receive the credit.
Please write to us at consultas@esdemarca.com
indicating your order number and the payment method used, so we can verify the exact status of the refund and confirm the date it was processed.
We sincerely apologize for the inconvenience and appreciate your patience while we review this with you.
Best regards,
Esdemarca Team
Customer service - har no service
Its now one week after delivery SHOULD have been made - and Esdemarca is NOT able to locate my package or refund my payment.
I am still awaiting a useable answer for my order made one month ago - to be delivered Sept. 29th - and still no sign of useable answer, package nor payment
October 6, 2025
Unprompted review
Reply from Esdemarca.com
Hello,
We’re very sorry for the inconvenience and understand your frustration regarding the delay and the lack of updates. Please rest assured that our team is already reviewing your case with the carrier to clarify the situation as soon as possible.
To help us resolve this faster, please contact us at consultas@esdemarca.com
and include your order number. This will allow us to locate your file immediately and provide you with a proper solution.
Thank you for your patience and understanding.
Kind regards,
The Esdemarca Team
I oredered a ralph lauren cap i beige…
I oredered a ralph lauren cap i beige to replace my older one. Clearly it is a fake
October 3, 2025
Unprompted review
Reply from Esdemarca.com
Hello,
We’re truly sorry to hear about your concern. All our products are 100% original and come directly from the official brands or their authorized distributors. We understand your disappointment and would like to review your case carefully.
Please contact us at consultas@esdemarca.com
with your order number and a few photos of the item you received, so that we can verify everything and assist you properly.
Kind regards,
The Esdemarca Team
Purchased from Esdemarca as best price…
Purchased from Esdemarca as best price for a Kate Spade bag. Very well packaged. Received within 5 working days. Best tracking service ever.
September 25, 2025
Unprompted review
ESDEMARCA, ARE A DIABOLICAL SCUMMY EXCUSE FOR A COMPANY
ESDEMARCA ARE A DIABOLICAL, DISGUSTING ABUSIVE, EXCUSE FOR A COMPANY
I just received another Devious, Disingenuous email-reply from, Esdemarca's, Lazy, Not-FIT-For-Purpose, 'Customer Care'
My, Esdemarca, orders were thrown outside on the, FILTHY, WET, GROUND, during a Rain Storm, like bags of TRASH, by, Esdemarca's Crappy-Excuse for a 'courier'
ESDEMARCA'S CRAPPY COURIER:
SPRING GDS / FASTWAY COURIERS IRELAND
Esdemarca, seen the photo evidence of the Disrespectful, Vandalism of my, Esdemarca orders, because their crappy-excuse for a 'courier' Actually provided ESDEMARCA with the photo evidence
Yet, Esdemarca, said that orders thrown in wet and filth, is a FABULOUS DELIVERY RESULT by, Esdemarca's Cess Pit Standards OF BUSINESS MAL-PRACTICE, along with their Crappy, Cheap, Nasty, Fake 'courier's' TOILET STANDARDS of delivery
Esdemarca's Crappy 'courier' lied and said that the Customer said that I did not require a signed delivery?
And, that I gave permission to toss my orders outside in the rain and filth like GARBAGE????
The Delivery-Instruction states: "Deliver Inside Unlocked Porch Door Please"
ESDEMARCA'S CRAPPY 'COURIER', NEVER CONTACTED ME FOR PERMISSION TO NOT SIGN FOR MY EDEMARCA ORDER
So why did, ESDEMARCA'S 'COURIER', LIE AND CLAIM TO HAVE PERMISSION FOR A NON-SIGNED DELIVERY????
ESDEMARCA, IGNORED ALL THE EVIDENCE FOR A BOTCHED DELIVERY OF THEIR CUSTOMERS' ORDERS!!!!
ESDEMARCA, are CROOKS, who know that their Customers are being DISTRESSED by their RUINED ESDEMARCA orders, which is only LAUGHED AT by, ESDEMARCA, THE MOST DISGUSTINGLY NEGLIGENT COMPANY EVER
However, Esdemarca's Agenda, is Always and Only to distance their STINKING CORRUPT COMPANY from ALL Responsibility to their POOR DUPED Customers
When I placed my, Esdemarca order, I gave VERY, VERY, VERY, clear, Delivery-Instructions for my Order at the, Esdemarca Check-OuT
These CLEAR, Delivery-Instructions, were supposed to be given to their Crappy-Excuse for a 'courier", to read and follow
No Delivery-Instructions were on the Botched Esdemarca orders' address labels
Therefore, Esdemarca, just like wasting Customers' time asking Customers to give Delivery-Instructions at the, Esdemarca Check-Out, then Edemarca discard the Customers' Delivery-Instructions
Esdemarca, ENJOY ALLOWING THEIR CRAPPY 'COURIER' TO FRAUDULANTLY COVER-UP FOR OBVIOUS, VANDALISED, BOTCHED, ORDER 'DELIVERIES'
ESDEMARCA, BIN THE EVIDENCE, AND MOVE ON TO DUPE THE NEXT TRUSTING CUSTOMER OF THE TRUSTING CUSTOMERS' MONEY
ESDEMARCA, FACILITATE THE MALICIOUS VANDALISM AND DISRESPECT OF THEIR CUSTOMERS' ORDERS BY ALLOWING THEIR ABYSMAL-EXCUSE FOR A COURIER AWAY WITH VANDALISM
ESDEMARCA, find it all a GREAT LAUGH
ESDEMARCA, DONT EVEN COMPLAIN TO THEIR CRAPPY-EXCUSE FOR COURIERS ABOUT THE BOTCHED DELIVERIES OF ESDEMARCA ORDERS
ESDEMARCA, LAUGH AT THEIR CUSTOMERS' DISTRESS
REPORT THIS COMPANY TO THE, EU CONSUMER RIGHTS AUTHORITY, AND REPORT THEIR CRAPPY-EXCUSE FOR A 'COURIER', NAMELY, SPRING GDS / FASTWAY COURIERS IRELAND
(VOMITS)
IN CASE, ESDEMARCA, PRETEND THAT THEY ARE UNAWARE OF THIS CUSTOMER'S COMPLAINTS:
Order: 7548005
Order: 7537762
September 17, 2025
Unprompted review
Such a terrible company
Such a terrible company. Ridiculous fee if you wanna return an item back, and it's not openly communicated before purchasing an item.
I purchased an item on August 16th 2025, and I sent the return back on 02.09.2025. Somehow, the delivery still hasn't reached out to their address - so I still haven't been able to get my refund back. Meanwhile they charged me already, and no status whatsoever about my refund. I hope I will be able to get my money back. I think the delivery company just lost the package, and I'm afraid that they won't send my refund back, as if it's my fault. It's such a terrible experience.
September 16, 2025
Unprompted review
Reply from Esdemarca.com
Hi Isil,
We’re really sorry to hear that your experience hasn’t been what you expected. We completely understand your frustration and apologize for any confusion during the return process.
We’ve already been in touch and shared updated information regarding your case. As stated on our website, the full return process can take approximately 15 to 20 days from the moment the package is sent, as it also depends on the courier’s delivery times.
As soon as we receive the item at our warehouse, we’ll notify you via email and proceed with your refund. Please rest assured that if the parcel gets lost by the courier, you won’t be held responsible. Our commitment is to ensure you get your money back.
We truly apologize for the inconvenience and appreciate your patience and understanding as we complete the process.
Best regards,
The Esdemarca team
Better than expected!
Ordered some Levis and really wasnt sure what to expect! Absolutely perfect! Fast delivery and efficient service. Now ordering a 2nd pair 👌
September 12, 2025
Unprompted review
Poor service from the Spanish online store Esdemarca
Good afternoon
I bought in an spanish online store two pairs of Levi's® XX Chino Standard Taper Pants in blue and beige, size 32/30, and I paid €123.99. I paid €5.99 for shipping to Portugal.
Few days after, they informed me that the beige pants were out of stock and that they would only send the blue ones. When I knew this situation, I informed promptly, telling them not to send the blue pants, saying that if they didn't have both, I didn't want to receive either. After that, the store sent the pants anyway, and upon delivery, I refused to accept them.
To my surprise, I paid €123.98 and they refunded me €112.01. Therefore, the store charged me €5.99 twice (2 x €5.99 = €11.98). I wrote to them and complained, but they acted dismissive.
I felt robbed by this store. This is not fair.
August 9, 2025
Unprompted review
Reply from Esdemarca.com
Olá,
Lamentamos muito a ocorrência desta situação. Para podermos verificar a sua reclamação e oferecer a melhor solução possível, precisamos que nos forneça o seu número de pedido.
Por favor, entre em contacto connosco através do e-mail consultas@esdemarca.com
, indicando o seu número de pedido. Teremos todo o prazer em analisar o seu caso e ajudá-lo no que for necessário.
Obrigado pela sua colaboração e pela confiança na Esdemarca.
Atenciosamente,
A equipa da Esdemarca
SHOCKING BAD RETURN+ REFUND
14 days following return sandals, unworn, in original packing....NO NO NO REFUND???
ESDEMARCA.COM.....DO NOT REFUND WHEN RETURN ITEM SENT BACK...SHOCKING BAD SERVICE
August 25, 2025
Unprompted review
Reply from Esdemarca.com
Hello,
We would like to reassure you that at Esdemarca we are a serious company, fully committed to providing high-quality service to all our customers.
In order to verify whether the refund for your return has been processed correctly and to assist you in the best possible way, we kindly ask you to provide us with your order number.
Please contact us at consultas@esdemarca.com
, including your order number. We will be happy to review your case and provide you with a solution as soon as possible.
Thank you for your cooperation and for trusting Esdemarca.
Kind regards,
The Esdemarca Team
Great service!
Good service, delivery time, fast replies and genuine service. Something that's rare these days. 5 stars!
September 2, 2025
Unprompted review
Trying to contact customer service…
Trying to contact customer service regarding that I can not see my orders under my account. Didn’t receive confirmation email either about my order but showing on Klarna?
August 21, 2025
Unprompted review
Reply from Esdemarca.com
Hello,
We are sorry to hear about the difficulties you are experiencing and we fully understand your concern. All orders placed through Esdemarca generate a confirmation email and can be viewed under your customer account, so if this has not happened, we would like to personally review your case.
Sometimes confirmation emails may end up in the spam or promotions folder, but if you still cannot find it, we will be happy to help you directly. Please contact us at consultas@esdemarca.com
, indicating your order number or the details of your Klarna payment, so that our team can investigate and provide you with a prompt solution.
Thank you for your patience and for bringing this to our attention. We will make sure to review what happened so that you can have full visibility of your order.
Best regards,
Esdemarca Team
SLOW poor service
They sent me the incorrect size. Delivery took weeks. I returned the shoes immediately but it took almost a month for them to refund me. This is completely unacceptable. In today's world, delivery times and refund times should be within 1-2 days, not months. The communication is also awful, with slow rates of reply. I will never use this company again.
August 20, 2025
Unprompted review
Reply from Esdemarca.com
Hello,
We sincerely regret the experience you described and fully understand your displeasure. We apologize for the size error, the delay in delivery and refund times, and the communication process.
We want you to know that we are working to streamline these processes as much as possible and improve our response times, as our goal is to ensure every customer receives fast, clear, and efficient service.
We appreciate you sharing your experience, as it helps us identify areas for improvement and continue working to offer higher-quality service.
Best regards,
The Esdemarca team
Refund is a disaster
The delivery was fine, not too fast, not too slow. The shoes were 0,5cm smaller than the one ordered from original brand website even though the sizes were same on the label. It is too hard to send the product back. I try to contact via Email since 3-4 days. No answer, no sticker in the box for easy refund. I will definitely stay away from Esdemarca or any strange websites. I will always pay extra and buy somewhere known instead of living this stress.
August 8, 2025
Unprompted review
Reply from Esdemarca.com
We deeply regret that your experience was not satisfactory. We understand your frustration with the return process and the lack of response. We want to offer you the best possible service, so we will review what happened and take the necessary steps to improve. We apologize for the inconvenience, and if you still need assistance, please email us at consultas@esdemarca.com with your order number, and we will be happy to help you resolve it.
Sincerely,
Esdemarca Customer Service Team
Denying return
I bought some Birkenstocks, and unfortunately they didn't fit. Immediately after receiving the item I requested a return. An automated message said I would get a reply within 24 hours, but that didn't happen.
I have tried contacting them several times, and tried requesting a return. For a whole month I've tried but haven't gotten an answer. Direct messages to their e-mail brings no response either, only a referral to their website to fill out a request form - which I have tried many times of course.
July 4, 2025
Unprompted review
Reply from Esdemarca.com
Hi Roni,
We’re really sorry to hear about your experience, and we truly apologize for the lack of response. This is definitely not the experience we want you to have, and we completely understand your frustration after trying to reach us multiple times.
We’d like to resolve this as soon as possible. Please contact us directly at consultas@esdemarca.com or call us at +34 917 697 217. We’ll be happy to assist you personally and make sure your return is processed without further delay.
Thank you for your patience and for bringing this to our attention. We’re here to help and improve.
Best regards,
The Esdemarca Team
if you don’t like what you get, you’ll lose a big chunk of your money just to send it back. I decided not to return mine because it’s simply not worth the cost
I recently bought a pair of shoes from Esdemarca. The delivery was fine, but the color looked different from what I expected (it’s not easy to judge from the photos online). I considered returning them, but the return shipping cost would have been 119.03 DKK (around €16).
It’s basically a trap: if you don’t like what you get, you’ll lose a big chunk of your money just to send it back. I decided not to return mine because it’s simply not worth the cost. My advice? Avoid buying unless you’re absolutely sure — or be ready to overpay for returns.
August 2, 2025
Unprompted review
Reply from Esdemarca.com
Hi Jhon,
We're really sorry the item wasn't what you expected, and we completely understand your frustration with the return costs. We know how disappointing it can be to have to cover that expense when the product doesn't quite meet your expectations.
At Esdemarca, we aim to be as transparent as possible, and that’s why we inform on our website that return shipping costs are the customer's responsibility. Still, we understand that in cases like yours, this can be discouraging — and we're here to help.
We’d love the chance to review your case and find a possible solution together. Please feel free to contact us at consultas@esdemarca.com or call us at +34 917 697 217. We’ll be happy to assist you and do everything we can to improve your experience.
Thank you for sharing your feedback — it really helps us keep improving.
Best regards,
The Esdemarca Team
Bought a CP Company t-shirt which was a…
Bought a CP Company t-shirt which was a completely different colour to the one I ordered.
July 26, 2025
Unprompted review
Reply from Esdemarca.com
Hi,
We're very sorry to hear that the colour of the CP Company t-shirt you received doesn't match what you ordered. That’s certainly not the experience we want you to have.
Please contact us at consultas@esdemarca.com with your order number and a photo of the item received, so we can review the case and offer you a solution as quickly as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Customer Service Team
Esdemarca
No idea of where is my package and when or if I will receive it…
I was supposed to received some shoes more than a week ago. I have no tracking number, the link provised to localise the parcel does not work and there is no way to contact them (no phone number for assistance or email address).
July 22, 2025
Unprompted review
Reply from Esdemarca.com
Hello!
We're sorry that your experience wasn't what you expected. We understand how frustrating it can be to have no information about your order.
We'd like to review your case and help you resolve any issues. Please contact us at consultas@esdemarca.com, including your order number, and our team will assist you as soon as possible.
We want to make sure you have the best possible experience with us and hope to regain your trust.
Best regards,
Customer Service Team
Esdemarca
No money refunded for return
I returned a pair of sandals using the returns method advised over 5 weeks ago and I still haven’t been refunded!!
June 28, 2025
Unprompted review
Reply from Esdemarca.com
Hi Liliana,
First of all, we're truly sorry for the long wait — we completely understand how frustrating it must be to have returned your sandals over five weeks ago and still not received your refund. That’s absolutely not the kind of service we aim to provide.
We’d really appreciate it if you could get in touch with us directly at +34 917697217 or via email at consultas@esdemarca.com. This way, we can personally check what went wrong and make sure your refund is processed as quickly as possible.
Thanks so much for your patience, and once again, our sincere apologies for the inconvenience. We’re here to make things right for you.
Best regards,
The Esdemarca Team
Disaster Ordered sandals 171862 natural
Ordered sandals 171862 natural. They arrived. I wore. Upper parted from sole unit 30 minutes later. I could not get a response from esdemarca. Customer service Emails bounced back. Cost to return was 25 euro. Disaster
July 8, 2025
Unprompted review
Reply from Esdemarca.com
Hi Grainne,
We’re truly sorry to hear about what happened with your sandals, and we sincerely apologize for the frustration this experience has caused you. We understand how important it is to receive a product in perfect condition and for the entire process to be smooth and straightforward.
What you’ve described does not reflect the quality and service standards we strive to uphold every day. We're particularly concerned about the email issues and the lack of response you mentioned. We’ll be reviewing this internally to ensure it doesn’t happen again.
We’ve already reached out to you to resolve your case as quickly as possible, but if you prefer, you can also contact us at consultas@esdemarca.com or call us at +34 917697217. We want to make this right and offer you a solution that meets your expectations.
Thank you for taking the time to share your experience—it helps us improve and continue growing.
Best regards,
The Esdemarca Team
Thank you
Thank you! Excellent service, excellent customer care, excellent items. Fast delivery. Definitely will be back to the shop.
July 15, 2025
Unprompted review
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