5 star service - ordered on website 21/11 from the UK. My Hispanitas shoes & bag were ready for collection from the local UK post office on 27/11. Not expected until 1/12. Regular updates received tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The zip puller of the Ralph Lauren Down jacket came off at the first use. I returned the product on 20 April as they advised and they received it on 22 April as per the royal mail tracking site. No re... See more
Company replied
Amazing prices and a trusted retailer. Communication is a bit sparse while they organise the delivery, but once the package gets on the road, you're notified and given tracking details. I'll definite... See more
I had a very good experience; shopping online with Esdemarca. I ordered a pair of Sketchers, which were the best available price online. My expected delivery date was 11th June. When they didn't arriv... See more
Company details
About Esdemarca.com
Written by the company
About Esdemarca
At Esdemarca, we celebrate fashion as a form of art and self-expression, becoming an essential partner for those looking to define their style.
As a leading ecommerce platform, we combine a sharp focus on the latest trends with an authentic and close relationship with our customers. Our permanent catalog features iconic international brands such as Blauer, GUESS, HUGO BOSS, Liu Jo, Tommy Hilfiger, UGG, Armani, and Calvin Klein, among many others that trust our vision and share our commitment to excellence.
Our mission is clear: to inspire our customers to discover and enhance their best selves through fashion, encapsulated in our claim, “Your partner in fashion.”
Contact info
3.9
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund
Ordered trainers for my son for Christmas. Returned them but had no email to say they have received them, even though my status on the order says returned.I have emailed a couple of times to see if they have received and they have stopped answering me. I'm worried the company is a scam.
January 15, 2025
Unprompted review
Reply from Esdemarca.com
Hello Suzanne,
We are very sorry about the situation and understand your concern. We want to help you resolve it as soon as possible. Please contact us directly at consultas@esdemarca.com or by calling +34 917 697 217 so that we can urgently review your case and provide you with all the information regarding your return.
We are committed to ensuring that your experience is positive and resolving any issues quickly.
Greetings,
Esdemarca Team.
Very happy with my purchase
I am very happy with my purchase. The shoes arrived in perfect condition and were as in the photos on the website. I received regular emails with the progress of my order and I knew exactly when I would receive it. I would order from the company again.
Thank you very much!
January 13, 2025
Unprompted review
Courier delivered a wrong package
Despite a failed delivery and a lot of to-ing and fro-ing, finally resolved and refunded. Thank you, it should have been more efficient, but I am relieved, its solved, finally
December 17, 2024
Unprompted review
Reply from Esdemarca.com
Hello Mark,
We are deeply sorry for the experience you had with your order. We understand how frustrating and unacceptable this situation is, and we want to resolve it immediately.
Please provide us with the details of your order so we can handle your case with the priority it deserves.
We apologize for the inconvenience and appreciate your patience while we work to resolve it.
Unsubscribe does not work on their website
Unfortunately my email address was scammed and signed up to multiple sites across the world - Esdemarca was one of those. I have tried to unsubscribe but this does not work on their site as indicated (the unsubscribe only takes you to a section where you can tick a box to be added not taken off) and have also written to them asking to be removed from all mailings but it continues with frequent useless email newletters that I did not sign up to and that I do not want. There appears to be no easy way to get yourself removed from this firms communications. Really poor customer service - to be avoided.
December 16, 2024
Unprompted review
Reply from Esdemarca.com
We are very sorry for any inconvenience and we hope to be able to help you resolve the issue as soon as possible. Please write to our email consultas@esdemarca.com indicating the email you want us to cancel and we will proceed to cancel your account with us. Best regards.
My order was promised by the 24th of…
My order was promised by the 24th of December, I got a phone call today saying the parcel has got lost , and now one item was out of stock,
They are sending the existing items again as the parcel is missing etc ,
However the reorder came really fast and the shoes are fantastic, and a great price , the delivery issue was the delivery company, not the shoe company, I retract my bad review , they exceeded my expectations
December 16, 2024
Unprompted review
Reply from Esdemarca.com
Hello, we are very sorry for the inconvenience caused by the incident with your order. Please contact us at our email consultas@esdemarca.com and provide us with the order number so that we can review it and resolve it as soon as possible. We are here to help you with whatever you need.
Don't trust the DELIVERY Promise
Placed order on 19th December, promising delivery for Christmas. It's 24th December and still not here! Yes I left it late if I wanted it before 24th. My question is if you can't deliver on a promise, DON'T advertise it every where on the website.
December 19, 2024
Unprompted review
Reply from Esdemarca.com
Hello. Please contact us at our email consultas@esdemarca.com indicating your order number so we can find out what happened and give you a solution.
Sent the wrong item and have not…
Sent the wrong item and have not replied to my email
December 15, 2024
Unprompted review
Reply from Esdemarca.com
We are sorry to hear that you have had this experience. Please confirm your order number so we can help you. You can contact us via email consultas@esdemarca.com or through customer service in the customer area. We hope that your future shopping experiences are satisfactory. Best regards :)
Good price and experience recommend!
December 10, 2024
Unprompted review
Reply from Esdemarca.com
Your positive review is very important to us. Thank you for trusting Esdemarca! - Sara from Esdemarca.
No returns - hence loss of refund.
I am trying to return an ill-fitting pair of trainers.
There is no way that I can contact t the ocmpany directly or through Fast Way couriers.
I WILL DELETE THIS POOR REVIEW IF THEY COLLECT AND REFUND.
I am going away soon so if they do not arrive for collection as promised, I will lose my right to a refund.
Their sizing is terrible - I ordered an EU size 6 or 39 and they sent me a US size 8, so tiny my toes would not fit into them. They should Know their EU sizing. a 39 is a t least a US size 8.5 and in some case a us size 9.
December 9, 2024
Unprompted review
Reply from Esdemarca.com
We are very sorry for this inconvenience and want to make sure it is resolved quickly. Please send us your order number to consultas@esdemarca.com so we can assist you immediately.
No communication after purchase
Ordered a pair of wooden ankle boots. Paid via PayPal and have heard nothing since. My money has been taken and now the Esdemarca email address on PayPal doesn't work.... nervous I have been scammed
December 2, 2024
Unprompted review
Reply from Esdemarca.com
We sincerely regret this situation and understand your frustration. Please contact us with your order number at consultas@esdemarca.com and we will make sure to serve you as soon as possible.
Had a very positive experience with…
Had a very positive experience with Esdemarca. Ordered a Ralph Lauren jacket for my son on 29th November. Competitive price and delivered within a week to Ireland. This was my first order and will use Esdemarca again.
November 29, 2024
Unprompted review
Reply from Esdemarca.com
We are so glad to receive your feedback! Your satisfaction is our priority at Esdemarca. - Sara from Esdemarca.
Reply from Esdemarca.com
Your comment makes our hearts happy! Thank you for being part of our community at Esdemarca. - Sara from Esdemarca.
Brilliant Service !
Brilliant Service, really pleased with my items and definitely recommend Esdemarca. Also thank you for relaunching Lois as really hard in the UK to find and for your very reasonable prices. Made my Xmas !
December 5, 2024
Unprompted review
Reply from Esdemarca.com
Your positive review is a great encouragement for our entire team. Thank you! - Sara from Esdemarca.
Faulty
Faulty, ill-fitting, shoes that caused physical injuries. Customer service ignored me and I can no longer get a hold of them for a refund. Will not be ordering from this place ever again.
December 3, 2024
Unprompted review
Reply from Esdemarca.com
Good afternoon,
First of all, we are really disappointed by the experience you had in our store. We would like you to tell us your order number so we can help you better, we are sure we will be able to solve it.
One of our traits is to always give the best attention and a perfect experience to each of our customers and thousands of opinions on different platforms support us. Please, tell us your order number or contact us through the email consultas@esdemarca.com or through customer service in the customer area.
We look forward to hearing from you so we can resolve your case individually.
We look forward to hearing from you.
Returns are just painfull with…
Returns are just painfull with esdemarca. They take 10% of the purchase that you will not get in return.
I started a return and it just says courrier will pick it up. But when? How? Who comes by? Do we just sit at home and wait weeks?
Use your local shop and pay a few extra and get customer service as well. Dont waste time on esdemarca.
EDIT: I already emailed you guys
EDIT 2: 7035508
December 4, 2024
Unprompted review
Reply from Esdemarca.com
Good afternoon,
First of all, we are really disappointed by the experience you had in our store. We would like you to tell us your order number so we can help you better, we are sure we will be able to solve it.
One of our traits is to always give the best attention and a perfect experience to each of our customers and thousands of opinions on different platforms support us. Please, tell us your order number or contact us through the email consultas@esdemarca.com or through customer service in the customer area.
We look forward to hearing from you so we can resolve your case individually.
We look forward to hearing from you.
I ordered a pair of trainers order…
I ordered a pair of trainers order number 707171. I can see from the tracking that thwy are with GLS since 25th November came.I have sent several emails but no reply. Very disappointing and I would not recommend this company
November 20, 2024
Unprompted review
Reply from Esdemarca.com
Hi Kathleen,
We are sorry to hear about your order.
Please contact us via the "Queries" section in your customer area, by calling +34 917697217 or by writing to consultas@esdemarca.com so that you can provide us with the correct order number, so that we can review your case and resolve it as soon as possible.
Best regards.
Reply from Esdemarca.com
We are delighted that you had a positive experience. Thank you for sharing it on Esdemarca! - Sara from Esdemarca.
5 star service
5 star service - ordered on website 21/11 from the UK. My Hispanitas shoes & bag were ready for collection from the local UK post office on 27/11. Not expected until 1/12. Regular updates received tracking my package. I knew the shoes would fit as already have in a different colour. These shoes were nearly £50 cheaper than the shop where i had purchased the first pair only 2 weeks ago. Delivery from Spain just £5 & no other fees re customs /duty.
Well done Esdemarca - i've placed another order already!
November 27, 2024
Unprompted review
Reply from Esdemarca.com
We are delighted to have exceeded your expectations. Thank you for sharing your positive experience with us! - Sara from Esdemarca.
Hi there where is my order 7029629…
Hi there where is my order 7029629 since you’ve collected money from my account and you cancelled my order without knowing me as you could’ve send me email to let me know and refunded me so how is that possible ? so please send me my order or refund me with in 24 hours I can contact my bank get my money from you it’s not respectful way to do so please donot lose the respect I have for you as I was worrying from the beginning for the majority negative feedback you have and now such big company esdemarca acting this way is very bad
November 25, 2024
Unprompted review
Reply from Esdemarca.com
Hello Ismail,
We are sorry about what happened. Your order was refunded yesterday 25/11 by us, so it should appear within the usual time frame. This is usually approximately 48 to 72 hours.
Remember that you can contact our customer service by calling +34917697217 or writing to consultas@esdemarca.com if you want more information.
Regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.