Esfranki Reviews 242

This is a total SCAM. No refund even though product wouldn't work, no response to emails. Stay away ! Don't waste your money.

DO NOT BUY FROM THIS COMPANY!! The car phone holder is a piece of junk--not like the ad, and certainly not worth $20. What a ripoff! When I asked for a refund, I got a canned email, twice. Lesson learned!!

Really wish there was a way to say ZERO stars. I ordered this clip and it took 3.5 weeks to get here. The tracking number that they gave did not come up with USPS, UPS, or FEDEX. I finally found out it was some Chinese shipping company with a web site that had NO ENGLISH on it. I was about to have PayPal go after them to get me a refund but it finally arrived. I used it once in the van and the tension in the plastic stretched out to where it no longer fits tightly on the dashboard. So now it slides across the dashboard. The silicone grip NEVER worked. Wish there was a way to request a refund but I cannot find a link to do so. PIECE OF TRASH....DO NOT PURCHASE...RIPOFF.....SCAM.......GARBAGE

I ordered the car phone holder. It was not anywhere near the quality of that which they advertised on facebook. It did not stay clamped onto my car dasboard.The quality of the plastics as well as the silicone was substandard, given the price paid for it. The packaging itself exemplifies the lack of qualty that this product displays. Obviously this is a company only interested in a one time sale.

They got me too. I ordered the car clip & it never came. I was sent a tracking number that was bogus. I asked for a refund and was sent another bogus tracking number. I demanded a refund. They say refunds are not in their policy. They do not care about your hard earned money. Their positive reviews are fake. Their negative reviews are all too real. Please avoid this scam artist. They are what's wrong with this country.

I hope I had an option to give 0 stars and blackout this company, no I know I am not the only one who got deceived.
I believe this is a poor company with poor ethics who just takes money from every order. no, follow up no reply and not to mention no delivery even.....forget about it

If I could give this zero stars I would. It took forever to get my product only to find it was not how it was advertised. They won't return my money because it is not damaged. Stay away from this company!

Tried ordering their over-advertised cell phone holder. TERRIBLE if you use your phone vertical. DO NOT order. Delivery time over one month. Not worth the wait. Denied a refund.

I ordered a Universal cell phone holder for the car, and was excited to get it but it doesn't work with my car. I tried it when I got it today. And today, I sent a message asking for a refund and return label and I am being denied. Do NOT order from them. They are a scam.

WARNING! AVOID! CAUTION! RUN! SCAM!

I was looking at purchasing from this company but decided not to when I got to the final payment page; because they charged too much on postage. However, the company went ahead and charged my credit card anyways!

Dishonest, fraudulent, liars, cheaters! I have reported to the Better Business Bureau, the District Attorney's Office, Los Angeles Consumer Protection Unit, the Federal Trade Commission, and the FBI.

It has been a month I have still not received by order.

Do not order from this place. Going on 3 months and I have not received my order..they refuse to give me a refund also. They want to send me my order again instead of a refund..I told them no. They still refuse to send me a refund.We don't do business like this in the United States like this. They should not be allowed to do business here. So that means if they send me my order , it will take a couple of more months. Now is that nuts or what. DO NOT ORDER FROM THIS PLACE.

Wish I could give 0 stars. Honestly, they don't deserve the time to write this, but BUYERS BEWARE! I cancelled an order within 1 hour, received the confirmation that it would be cancelled, & my refund would be done in 10-15 days. 2 days later, I received an email that my order had shipped. When I contacted the company they stated they could not cancel the order & I would not be receiving a refund. Since I have called them out that it goes against their cancellation policy, I have not received anymore emails from them & the policy on their website has changed to no refunds.

My regrets: Not reading the reviews before ordering. Clearly, Customer satisfaction is not one of their values. They do not understand that it's better to lose a sale than lose a client.

One star is too many I ordered the phone holder. Does not work at all in my car. I asked to return it and got a nonsensical response:

Thank you for your email to notify us of your dissatisfaction with our product. We are very sorry for such destabilizing encounters you have been faced with.

I want you to know that we have observed some crucial information in your complaint concerning our products and services.

We understand where you're coming from and we'll take note of this. Your comments are very valuable to us and we might need this in the future.

Again, we would like to apologize if you have been unhappy with our item or service. We will assure you that we will use this experience to better our service and quality of our products.


Pauline R.
Customer Support Representative

Let me write the first positive review on this company. I ordered a product end of April en yesterday it was delivered to me. The product looks good, I had some mailcontact with the company, which was answered right away. The employee wrote to be aware of the bad reviews on this site and told me they are working on it to improve the service. I hope this was the beginning of it.

Hi everyone, I too have ordered a product from Esfranki and have received all my eBay products I have ordered at the same time as the phone holder included from China as well that were received within 8 days of ordering the products. Tracked continuously up to my door. Amazing service Ebay Thanks :)

The product finally did arrive.

Phone clip was ordered 18th of April 2019 received Mon 20 May 2019.

I did finally received my phone holder after a month.
and a few emails later. Esfranki is having issues with the tracking but it finally started to work with my ordering experience. They sent apologetic emails and yes it did arrive but after some time.
So I did get my product but too long to wait, but I think it was beyond Esfranki's control.

So my experience was just a long wait and the tracking system finally started to work finally more so from the Australia post end.

Thanks :)

Purchased a travel bag which feel apart the first time I used it. They refused to refunds because it was pass the 30 day. Would not recommend this company.

Absolute shambles of a company !!!! Ordered off there 7 weeks ago and just had a response after 6 emails of complaint 😡🤬😡

Bad communication. Item didn’t arrived and they said they don’t have my records in there system. How? Ask for refund or send another same item but no reply. Do not trust these people what so ever. Scammers.