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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially when dealing with complex issues like customs. People also note the efficiency and reliability of the delivery service, with many packages arriving on time and in perfect condition. However, some customers reported dissatisfaction with the shipping process, citing issues such as packages not being delivered, unexpected changes in quoted prices, and difficulties reaching customer service through traditional channels. A few other people also felt that the resolution of shipping problems was slow, with some issues remaining unresolved for extended periods.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often highlighting excellent customer service... See more

Service

Customers consistently note positive experiences with service, highlighting its reliability, efficiency, and... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like the E shipper company.very friendly and helpful staff. Whenever I need to ask they response right away especially Mr Nikhil .He is very great person always helps me and solve my quest... See more

Rated 5 out of 5 stars

Aksha was the best to provide end to end guidance on retrieving this package. The shipping service mishandling the details and it was very hard to get to bottom of this without her help. 5 star for th... See more

Rated 5 out of 5 stars

i would like to five the 5star Rating ! worth deserving with there excellent customer service and exceptional support through out the journey from dispatch until delivery of of my package. specially... See more

Rated 5 out of 5 stars

I had an excellent experience with Nikhil Goenka / eShipper for my shipment from India to Toronto. From the very beginning, the service was smooth and efficient. The team assisted in scheduling th... See more


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

eShipper is your integrated shipping solution in the cloud. We provide discounted Courier, Air Freight, Trucking, and Mail solutions for shipping across Canada, USA, and internationally. We manage your shipping through our online platform and give you amazing rates from the world’s most trusted carriers, all on one page! With millions of packages processed and thousands of satisfied customers, eShipper is your one-stop shipping expert.


Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Spoke Aksha about my shipment

Spoke Aksha about my shipment, she was very knowledgeable with my package. She explained in details and help me understand where my shipment was and how I get it shipped to me.
It was a great service by her

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

eShipper made my international shipping…

eShipper made my international shipping experience absolutely seamless and hassle-free. I was shipping a package from Canada to India, and the support provided by their team—especially Nikhil—was outstanding.

They promptly shared the shipping labels, assisted with preparing a custom invoice, and even arranged a same-day pickup, all handled with remarkable efficiency and professionalism. Their responsiveness, attention to detail, and proactive approach truly set them apart.

Thanks to this excellent experience, I’ll definitely be using eShipper again for my future shipping needs.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very supportive staffs

Very supportive staffs. They are always ready to help, answer all the questions. Aksha and Nihal or Nikhil are the one I have spoken to mostly. Every time I call, they make my experience simply wow!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

The process was pretty smooth

The process was pretty smooth. Got a call from my shipper to reach out to eShipper for the custom charges. Nikhil explained the process, and different options along with timelines. All in all, good service.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used E Shipper to send a…

I recently used E Shipper to send a parcel from India to Canada, and I’m very satisfied with the overall experience. The booking process was smooth and user-friendly, and their customer service was responsive and helpful whenever I had questions.

The tracking system kept me updated throughout the journey, which gave me peace of mind. The packaging was handled well, and the contents arrived in perfect condition.

I would definitely recommend E Shipper for anyone looking to send parcels internationally, especially between India and Canada. A trustworthy and efficient courier solution!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had an excellent experience with Nikhil Goenka / eShipper for my shipment from India to Toronto. From the very beginning, the service was smooth and efficient. The team assisted in scheduling the pickup and provided valuable guidance on the customs invoice, ensuring everything was in order.

Throughout the process, I received regular and timely updates on my shipment status, which gave me peace of mind. The professionalism and responsiveness made the entire shipping experience hassle-free.

I highly recommend eShipper services and will definitely use them again in the future!

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest

On the tracking link, it says that there was an unsuccessful delivery attempt. I was home all day and there was no phone calls or email showing they tried to reach me. I still don't have my package.

June 5, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent communication!

Excellent communication!

I had a great experience using eShipper! What stood out the most was their clear communication. Their team member (Aksha) called us and helped us understand the process and timelines to get the delivery asap. Recommend!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Shipping & Warehousing Partner with Top-Notch Support!

I've had an outstanding experience with eShipper! They offer comprehensive shipping and warehousing solutions that have made logistics simple and efficient for my business. What truly sets them apart is their commitment to customer support — their team is always responsive, helpful, and genuinely invested in solving any issues quickly.

Their wide carrier network gives me the flexibility to choose the best options for my shipments, both in terms of cost and speed. It's a one-stop shop for all my fulfillment and logistics needs. Highly recommend eShipper to any business looking for reliable service, great support, and scalable solutions!

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE
We have been using them for a couple of months, slow, lose packages, rude delivery people, and they tell you whatever they think you want to hear just to be able to make it seem like they are assisting you and then nothing happens. This firm is a joke. 12 days and a package has not left their warehouse. Not sure there is any good i can say about them.
If i could give the a negative rating i would.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Good Price but bad customer service

Customer Service Agent on call was rude. The delivery person left the package outside the apartment entrance even after I opened the entrance through call. Thank you to my building Supervisor for moving the package inside as it was lying outside the whole day. I did not receive any notification of the delivery and someone could have easily robbed it. If this was an amazon package, I could understand but when the consignment is coming off shore, please be respectful and at least inform the consumer. Please reach out to me if you need the tracking number to investigate.

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

eShipper is like a one night stand, great while it last

eShipper is like a one night stand. Great while is last and screwed later on. I shipped a product with eshipper in which I had to make a return to an amazon warehouse. Initially I was quoted $95, if I shipped via eShipper with UPS. UPS store quoted $120. Thinking I had a $25 savings, the product was picked up, shipped and dropped off at amazon. A week later, I see a second charge for $11 for "incorrect address" - I never changed the address, it was as given by amazon, and I never changed the address. What does "incorrect address" mean anyway? I choose to ship to location A but eShipper thinks I should ship to location B? BRUH.... Never mind that, I thought it was over.... Two weeks later I get hit with another invoice of $16. Brought my total bill to $122, 25% more than what I was quoted. This time, I think its I feel like charging more, I don't even know what this is for. Nevertheless, I'm thankful this will be my one and only time shipping with eShipper, personally and as a business.

In the long run, I will not recommend this one night stand - not worth it. Hit the gym boys.

March 7, 2024
Unprompted review

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