They did not published the review...UPDATED: after discussion we made things clear
They did not published the same review that is on trustpilot claiming that it's not coherent with the text:
Here is what I got: "Ci dispiace, non abbiamo potuto pubblicare la tua
recensione poiché la valutazione espressa in stelline non risulta coerente con il relativo contenuto testuale."
My text was about not having received a product and the evaluation was 1 star. I don't understand the ratio: shall I review a possible scam site with more than 1 star?
UPDATE: 1->2 stars. I'm glad to have someone answering not from a no-reply email (which is why I find trustpilot a 5 stars website. May I suggest you to put a reply-to address instead of noreply in your emails so to show willingness to have a discussion. I was not able to contact you replying to your email I guess).
I'd be curious to know what would be a fair rating in your idea for a supposed scammer with nice manners and nice website. In my view this should not be more than 1 because most of the people overlook quickly the ranking and the mean of payed ranks with real ones should weight properly.
UPDATE 2 misunderstandings happen so I'm glad it's clearer now and I update to 4* because of the willingness to make things straight which is the most important thing to a consumer. Still my suggestion is valid: having a "reply to" address would benefit the users who are worried of having being victims of fraud (and seeing everything bad, also your useful website).
thanks
Reply from eShoppingAdvisor
Good evening Alex,
we are sorry to read this negative review because if you had contacted us before writing it we would have provided you with all the necessary explanations. Every single review is read and humanly validated by our editor team so an error in interpretation of the written text can occur (what in your case was misleading was that "immediate payment" and then rating 1 for the payment method). However, we have validated the review. We hope you will review this review of yours as it doesn't seem right to us.
Greetings from the eShoppingAdvisor team
UPDATE
Thank you Alex for understanding that on our part there is every desire to provide all the assistance possible. We obviously welcome your suggestion
