Esprit Nato Reviews 1,767

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watch straps, noting their excellent craftsmanship, design, and durability. Many people appreciate the wide selection available, making it easy to find suitable items. The ordering process is frequently described as simple and efficient, with consumers highlighting fast shipping and reliable delivery services. Reviewers also commend the company's superb customer service and clear communication. However, some customers experienced initial issues with their orders or postal delivery, though these were generally resolved through prompt communication and fair solutions from the company.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers consistently praise the high quality of the products, often noting they exceed expectations, even... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with the ordering process,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They're really want to making their customers happy; they're very friendly and always answer any questions. Great shop, huge selection, top quality. I placed two orders (5 bracelets + spring bars),... See more

Rated 5 out of 5 stars

I had an issue with my order at first, but Odile went above and beyond to resolve it. Communication was clear, the solution was fair, and my package arrived safely with tracked shipping. Both Espri... See more

Rated 5 out of 5 stars

I have collected quite a few dive watches over the past thirty some years of various brands. It is a refreshing experience wearing them now with new NATO straps from Esprit-Nato. Their website is easy... See more

Rated 5 out of 5 stars

I have tried several of their 20mm NATO and rubber straps and all of them look and feel great! Their "James Bond" collection of straps, in particular, is the work of a design genius! Their rubber stra... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I ordered Navy Blue White 2 pieces NATO…

I ordered Navy Blue White 2 pieces NATO strap (nylon) for my Tissot Quickster. Since the watch is from the early 2000s, the original blue and white leather strap is no longer available. I found Esprit NATO by chance while looking for a strap in that color. I have seen many types of NATO bracelets and this one is the best quality so far. I will definitely order from Esprit NATO in the future and I can warmly recommend this place to others.

Fast shipping, good price and great quality! What else you can ask?

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Wide product portfolio dedicated to…

Wide product portfolio dedicated to watch straps, I have several times ordered from there and all was good. in case of any issues due to delivery they closely follow and very responsive so not only products attitude of customer care is very impressing too

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

new go to shop for watch nato!

excellent customer service & communication (very kind people), fast dispatch and delivery to uk, i ordered an odd 21mm size leather nato, hard/rare find at a decent price but they have it, good quality and comfortable, nice typical leather smell, no nonsense or cost cutting measures, was delivered and packed securely in bubble wrap, dont hesitate to buy i will order more even though it can be a pain ordering internationally

April 24, 2023
Unprompted review
Rated 2 out of 5 stars

It never arrived.

I've bought around a dozen straps from Esprit Nato. They're a bit expensive, but generally good quality. However, my last order never arrived. Esprit refused to send it again unless I bought additional, more expensive straps and paid extra for postal insurance. I then discovered AliExpress sell the same straps for a fraction of the cost and, if they don't arrive, they'll send them again for free. And, even from China, the delivery is quicker. Sorry Esprit; you lost a regular customer.
In reponse to "...the customer didn't answer, so we couldn't go further...", I think you're mixing me up with another customer. No matter. I just wanted to give an honest review. Bonne chance.

July 6, 2022
Unprompted review
Esprit Nato logo

Reply from Esprit Nato

Hi,

We always strive to deliver our products promptly and with the utmost care.

Different shipping options are offered, including a cheaper one without insurance and more expensive ones with tracking and insurance to avoid such issues.

We understand that the customer chose the cheapest option, but unfortunately, we can't be held fully responsible for items lost during shipping when this option is selected. That's why we offered a reasonable solution to the problem (not more expensive as written above). But the customer didn't answer, so we couldn't go further...

Regarding the "AliExpress discovery", we also want to emphasize that we take the quality of our products seriously. We test them to ensure that they meet our standards and that they'll serve our customers well. While we can't speak to the quality of products sold on AliExpress, we guarantee the quality of our straps and stand behind them.

Thanks for reading us.

Sincerely,
Yann

Rated 5 out of 5 stars

Value for money NATO straps

Ordered several 2-pc NATO straps. For the price, they were good quality & wore comfortably.
The customer service was responsive and provided timely updates on my order status. Overall, I'm happy with my purchase & will purchase from them again.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Hirsch Silver Pusher

I ordered a Hirsch, silver pusher from Jean Luc @ Espirit-Nato.
It arrived, with tracking, with absolutely no issues.

I would definitely shop here again.

Thanks again.

March 14, 2023
Unprompted review

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