Esprit Nato Reviews 1,767

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watch straps, noting their excellent craftsmanship, design, and durability. Many people appreciate the wide selection available, making it easy to find suitable items. The ordering process is frequently described as simple and efficient, with consumers highlighting fast shipping and reliable delivery services. Reviewers also commend the company's superb customer service and clear communication. However, some customers experienced initial issues with their orders or postal delivery, though these were generally resolved through prompt communication and fair solutions from the company.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers consistently praise the high quality of the products, often noting they exceed expectations, even... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with the ordering process,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They're really want to making their customers happy; they're very friendly and always answer any questions. Great shop, huge selection, top quality. I placed two orders (5 bracelets + spring bars),... See more

Rated 5 out of 5 stars

I had an issue with my order at first, but Odile went above and beyond to resolve it. Communication was clear, the solution was fair, and my package arrived safely with tracked shipping. Both Espri... See more

Rated 5 out of 5 stars

I have collected quite a few dive watches over the past thirty some years of various brands. It is a refreshing experience wearing them now with new NATO straps from Esprit-Nato. Their website is easy... See more

Rated 5 out of 5 stars

I have tried several of their 20mm NATO and rubber straps and all of them look and feel great! Their "James Bond" collection of straps, in particular, is the work of a design genius! Their rubber stra... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 50% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything in order

Quick delivery, product itself was exactly as stated and after a couple of months can safely say it seems to be of good quality.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality and excellent service

I am on the other side of the world, but once I placed my order, I felt like I was dealing with a shop just around the corner - down to a hand-written note included in the package thanking me for my order.

I ordered a natural rubber, cut-to-fit strap in white (which was extremely difficult to find), and the quality is top of the line. After three months of daily wear, it still appears brand new.

Thank you Esprit NATO!

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience. 100% satisfied.

Excellent experience ordering from Esprit NATO. They stocked exactly what I was looking for which had been difficult to find elsewhere. Items were shipped promptly and arrived exactly as advertised. Communication at every step of the process was also superb. 100% recommended and I will certainly order from them again.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Quality & Service Perfect

Found a lovely watch strap for my awkward sized watch face on this site. The strap safely made the journey from France to the UK and I was updated on progress in a friendly and efficient manner. The quality of the strap was excellent.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Buy the new Motown straps now!

Purchased several straps and I'm very pleased with the look and quality of the new Motown options! Wonderful character to the leather and the perfect thickness. Customer service is excellent and Yann and crew are very passionate about horology. Highly recommended!

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience, quality product

Good experience, quality product!
I just bought several watch straps and they all look and feel as advertised.
Delivery was fast with correct communication.
Overall, good experience!

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great straps!

Great straps!
The quality is really good and the prices are reasonable... The team is passionate in terms of customer service and one can easily get in touch with them.

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

A Nice company to deal with.

I have bought several NATOs, Perlon and Watch accessories from Esprit NATO. The products are as advertised and good quality, I'm very happy with them. The service and communication with the company is very polite and friendly. International delivery was no problem and orders arrived within a week. So overall I'd recommend Esprit NATO as I have always had a good experience with the quality of their goods and service.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered leather NATO for delivery to the UK. Shipped Monday morning from France and arrived Thursday morning in the UK. Very quick international delivery. Thanks!

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Nothing to say, perfect buy

Nothing to say, perfect buy, perfect strap, I will buy more for sure. Regarding the client service quick and sharp, and I had to used because my purchase suffered a delay but not their fault. Nothing wrong here and I was ceptic because I was struggling to find a 26 mm brown leather strap, and I found theses guys. Two more straps I will buy, just one problem they have too many that they liked.

June 21, 2022
Unprompted review

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