Esprit Reviews 

Fast delivery (within 5 days), the quality of the jacket is excellent, as always, the size matches. I like Esprit, but usually I order it from Zalando.

Returned an item over a month ago, proof of delivery and still no refund. Very poor customer service. Another parcel had an item missing and, despite several emails backwards and forwards, I have not been reimbursed for this either. Would never order from Esprit again.

Prices in Esprit.cz are 20-30% higher than in shops selling in euro. What a shame.

I've been shopping with Esprit for a while now. I've always received packages promptly, and it has always taken around 2 or 3 weeks to get a refund. However, my last two orders were incorrectly refunded and if I hadn't checked it, I would have never got the full amounts back. You can forgive if this happens once, but twice is unacceptable. I'm still actually waiting for the remaining refund. I was promised a confirmation within 4 working days, but it hasn't arrived.

I ordered 2 items on the 6th August, as of the 21st August they have not arrived. I keep getting a message from Parcel Force which reads "We are currently unable to confirm the status of your parcel[...]". I've spoken with Customer Service twice. Both times I was told tracking would be available within 24hrs and it wasn't. The second time they hung up (a gent called 'Peter'). Utter waste of time and money so I'll be having a chat with my bank about reclaiming my money. Avoid like the plague - I certainly will in future.

The item was horribly oversized, so even though I sized down it still didn't fit me. It's was 17 days but after it was looked into I received a refund notification the following day. It's still not acceptable for such delays, and unfortunately I will be closing my account as it's just not a good enough service for me to continue being a customer which is a shame.

Just a warning... I placed a £100 order with Esprit 9 days ago as their website says 'about 2-4 working days are needed for the arrival of your parcel'. I had a shipping email after 4 days, but today, 5 days later, parcel force tracking still says delivery date unavailable as 'we may not have received parcel'. Reading reviews on here it appears they are sent from Germany. I can see returning items are a serious problem as well. Online shopping is all about trust, accurate delivery times are important in deciding to place order.

Update 3/8/23. Unexpectedly parcel was just delivered. So that was 8 working days after placing order. Items well packed and quality and style of chinos is excellent. One pair to be returned so will see how long that takes. The quality was worth the wait, but don't order if in a hurry.

I have not received my order from June yet. I feel the communication has been extremely poor, and no one seems to be progressing my case or providing updates. It has cost me a lot of time and patience. There has been no refund for the lost package yet either. Overall, for me, an absolutely awful customer service exprience. I have been a loyal customer for years, not sure what changed but I am extremely disappointed.

Dear All,

I am waiting a month for a refund for damaged shoes. I have sen confirmation from the post office on the day I have sent it almost a month ago and I have been sending you emails many times. Today someone from your team emailed me saying that you can not locate the parcel. This is honestly too much. I don’t have time sending emails every day especially if someone not reading them properly and I am being asked for the same things. Can someone please look into it and process refund. This is not the 1st pair I needed to send back. Quality of this products is really bad and communication as described above. Please process a refund and provide a contact details to raise complain as I have asked for it many times now.

I have replied to the email from your company this morning and in the afternoon just now I have received the same email o have received in the monkeying asking the same questions.

Awful experience, they charged me right away but they never delivered the item!!!! Awful communication! Will never buy from them again

Once Parcelforce delivers the package to the National hub it goes into a black hole and can't be tracked anymore. 10 days and still waiting for a refund. Not the first time. Our patience is being tested. I really think this is the last time we will buy Esprit on-line.

Their return process makes no sense. You return the parcel to a consolidation point in the UK and it's then transferred to their warehouse in Germany at which point it becomes untraceable for both the customer and the staff. Have returned mine over 10 days ago and no one can see where it is, still waiting for over £150 refund. Avoid just for this ridiculous return process that discourage customers to return anything at all since they don't have any store left in the UK.

Put it an order before reading the reviews and have to say was a little nervous afterwards. The order did take longer than usual to arrive but is coming from further away. Clothes were lovely and as advertised. Sent an item back and recieved a refund. This also takes longer. Only taking a star off as for some reason I had to pay an additional £1 delivery charge on collection from the post office and had already paid for delivery.

Such an appalling experience with Esprit. First order was never delivered. Parcelforce tracking shows the order has been returned to sender but Esprit still won’t issue a refund. Second order of was placed over a week ago and still hasn’t been received.

Absolute TRASH...ordered piece of furniture and got very expensive socks. No customer service.
AVOID....AVOID....AVOID...AVOID...AVOID
gutted I even have to give one star.

Ordered a dressing table with hollywood mirrors light in Feb, still havnt recievd it a joke

I know there are some detractors on here, but I've always had very good experiences with Esprit online shopping. It's easy to do if you set up an account, and you can get additional discounts. They've always been reliable with deliveries. And returns within 30 days are easy and free.

In the past they didn't fare so well by using slower ParcelForce - but now that other couriers have taken a dive, it doesn't seem so bad.

Sizing / cut / fit can be a bit odd on some garments - especially those in sales - but the free returns mitigates this risk.

I love esprit and I am also a long term customer. I have never had a problem with quality of the products. If people complain about parcel force delivery delays, that is usually because they need the person to be in to receive the item. I find customer service to be great and parcel force customer service.

Just great!!!!The quality and materials are good. I have placed my order on Saturday and received all goods on following Thursday. Such a shame they closed all shops in UK. I have placed another order yesterday. Thank God I have not read this all negative comments before I placed the order.