Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Review summary
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
Company replied
Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
as the driver wouldn't deliver
as the driver wouldn't deliver, you sent my fitre by post
thank you
October 24, 2025
Reply from ESSE
Thank you for taking the time to leave feedback. With kind regards, ESSE.
Reply from ESSE
Thank you for your review. With kind regards, ESSE.
Good service and communication from…
Good service and communication from esse a bit pricey for postage
October 12, 2025
Reply from ESSE
Thank you for your feedback, we shall share it with the team. With kind regards, ESSE.
Reply from ESSE
Thank you for your review.
Reply from ESSE
We are pleased you took the time to leave us a review. Thank you, ESSE.
Excellant service
Excellant service . Quick response to my request to change my order for a range cooker . Thank you
October 17, 2025
Reply from ESSE
Thank you for your review. ESSE.
I purchased spare parts for my Esse…
I purchased spare parts for my Esse wood-burning stove, replacing the grate and top baffle plate. The old parts were worn out and needed changing. The new ones fit perfectly, were easy to install, and the stove now works efficiently again.
When I received the parcel there was no baffle plate this was a Friday phoned them up they said i would have it next day it arrived before dinner.
October 13, 2025
Reply from ESSE
Thank you for taking the time to leave our team your kind review. With kind regards, ESSE.
Reply from ESSE
You are welcome. ESSE.
Friendly and helpful staff
Friendly and helpful staff, and swift delivery of the required item. Confirmed the benefit of selecting an Esse wood burner a number of years ago...with their help I'm confident it will provide good service for many years....
October 3, 2025
Reply from ESSE
Thank you Richard. With kind regards from everyone at ESSE.
Reply from ESSE
We are pleased you found our spares service satisfactory, thank you for your kind review. ESSE.
Good advice and good service
Good advice and good service, even when there was an intial problem with the order. All sorted very professionally. Thanks
September 29, 2025
Reply from ESSE
We are pleased we could resolve your issues. With kind regards, ESSE.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
September 29, 2025
Reply from ESSE
Excellent! We are pleased to receive your glowing review. With kind regards, ESSE.
Emails and queries answered quickly and…
Emails and queries answered quickly and helpfully.
Good supportive advice given.
Thanks
October 3, 2025
Reply from ESSE
It is good to hear positive feedback on the customer support we offer. Thank you for leaving your kind review. Warm regards, ESSE.
Prompt and really helpful email…
Prompt and really helpful email responses and, though not required in the end, a welcome offer to call their technical team if a problem replacing the baffle arose.
October 4, 2025
Reply from ESSE
We are pleased that we could be of assistance. Thank you for your kind review. ESSE.
great customer service
great customer service
the guy I dealt with in technical found the parts even though they wasn't on parts list
September 25, 2025
Reply from ESSE
We shall pass your message on to our technical advisor. Thank you for leaving your kind review. Best regards, ESSE.
Very good service and fast delivery I…
Very good service and fast delivery I use them all the time
September 26, 2025
Reply from ESSE
Thank you. ESSE.
Custom taxes
I got hit with additional custom taxes after ordering my parts from ESSE before they were delivered by the courier company. This is not ESSE’s fault but it left a bad taste. If they had a warning on their website that orders from EU customers would incur additional custom charges then I would have expected this.
October 2, 2025
Reply from ESSE
We appreciate your feedback and shall share it with the website developer. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Very expensive delivery for small spares
Shipping was ridiculously expensive for the small item I bought and it still took well over a week to come. I get that bigger items will command a bigger delivery, but this was a couple of wires. You should really sort this
September 30, 2025
Reply from ESSE
Thank you for taking the time to share your feedback. Kind regards, the ESSE team.
Could be a lot better......
There needs to be improvement with dispatch and delivery times and also value for money with spares
September 29, 2025
Reply from ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within that timeframe. With kind regards, the ESSE team.
Not good service
Not good service! Phoned to check items I required and was given wrong information.
Items took weeks to arrive and arrived next day after continually telephoned to chase.
Then wrong item sent.
September 23, 2025
Reply from ESSE
Thank you for your feedback, to manage delivery expectations we quote 6 working days for despatch at the time of order. I can see your order was despatched within that timeframe.
I understand the correct item was recieved, but this was not what you wanted. To order the correct item and arrange a return of your incorrect order, please contact enquiries@esse.com. Kind regards, the ESSE team.
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