Worst snow removal company experience…
Worst snow removal company experience ever.
Christmas 2025 we were snowed in for days at a time. We'd wake up and have over a foot of snow in the driveway and a 3' berm at the street. We'd contact them to see when they were coming and they'd say "we already came at 2:30am". Well, that's great, but it's 9am now and our driveway isn't passable.
After a few days of this, with our driveway not being passable, and them making midnight runs that don't actually help you in the morning, they charged us an extra $75, on top of the $2,300 season contract, to make our driveway passable for the first time in days.
Then, a week or so later with the next snow, we had another foot in our driveway and they said "well, it rained most places in Tahoe Donner and we drove your street in the middle of the night and it wasn't that bad so we didn't bother to plow."
I sent pics of the snow in my driveway, both fresh fallen and drifted, and they decided to cancel my contract in early 2026 rather than just do their job of plowing when it snows.
If you live in the Bay Area and come up here every few weeks, they'll likely have your driveway clear for you when you happen to arrive. If you live up here, or rent your place out, find somebody else -- anybody else -- they want to take your money and make excuses for why they aren't driving their big fancy plows.
Cancelling someone mid season is actually dangerous, too. There is no practical way to make other plans at the last minute, someone could need medical services etc., and it just shows their very low business ethics.
Also, they say clearing the berm from the city plow isn't included. So, hope you like shoveling a 3' ice wall after a storm, because they say they're not going to come back and do it.
Avoid at all costs.
