estarli Reviews 

808
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the bikes for their excellent design, quality components, and sturdy build, making them a joy to ride and highly recommended. Many highlight the exceptional customer service, noting the team's professionalism, helpfulness, and quick resolution of issues, often going above and beyond. However, some customers experienced initial delays or issues with delivery, needing to chase for updates or missing items. A few also noted specific product concerns, such as paint durability, loose kickstands, or component malfunctions, and occasional cosmetic damage upon arrival.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, praising the bikes as well-built, sturdy, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent after-sales support... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising super fast and safe delivery,... See more

Customer service

Reviewers express high satisfaction with customer service, often describing it as excellent, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... See more

Company replied

Rated 5 out of 5 stars

After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week. The bikes are great, well built and with quality comp... See more

Company replied

Rated 5 out of 5 stars

Hey there! Just wanted to give a huge shout-out to Louis and Chloe for the absolutely amazing customer service they provided. Seriously, they were phenomenal! Thanks a bunch for all your help, guys!

Company replied

Rated 5 out of 5 stars

Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bike Accessories Store
  4. Sporting Goods Store

Written by the company

The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(808)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast next day delivery

Fast next day delivery. Good quality, well packed bike

May 20, 2026
estarli logo

Reply from estarli

Hi Erdes, thanks for the feedback. Looks like you've opted for all the practical and comfortable extras that will ensure big rides on your new E20x are are going to be very enjoyable.

Rated 5 out of 5 stars

Great bikes, service and British made too

After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week.

The bikes are great, well built and with quality components and it was nice to be able to buy from a UK based manufacturer rather than an overseas one with a Uk badged website.

Looking forward to many adventures on our bikes as we take them out and about in our camper van.

May 22, 2026
estarli logo

Reply from estarli

Hi Clive, great to see you both in person last week. Great looking camper van and the folding E20.x bikes were the perfect fit. Here's to many adventures and many miles on your new bikes.

Rated 5 out of 5 stars

Very helpful customer service and after sales support

Thanks to Louis and all at Estarli for your assistance with my order. Also, the bicycle is exceptional. It is practically effortless to ride.

I would definitely recommend Estarli to anyone for their products and service.

May 21, 2026
estarli logo

Reply from estarli

Thank you Peter. Hope you enjoy many miles onboard your fully loaded E28.X. Looks like a luxurious setup.

Rated 5 out of 5 stars

Estarli 28.X 3 speed.

It's been 2 weeks since my Estarli 28.X 3 speed was delivered and in 20 miles it has been a joy to ride.

In Cobalt blue with the cross bar frame and front suspension forks it is a good looking bike. It's a big bike, I'm 5 ft 10" and had to put the saddle stem down a fair bit. To ride it's very smooth changing gear at 10miph and 14 mph the assist drops off gradually between 15.5 and 16 mph. I find I ride around in lvl 2 all the time at 15mph except down hill where the weight of the bike easily gets the bike over 20 mph without any input, the brakes are brilliant and more than capable of stopping the bike at any speed.
The bike is well worth the money which isn't cheap but it looks the money.
Anything I would change? Yes the pedals for a pair with ball races in. Also as there could be more documentation either paper or digital as the bike has different components to the one in the unboxing and setup video, such as the new adjustable handle bar stem.
Ordering was a dream and other than the delivery being a couple of days later than estimated was great. It's wonderful to be able to buy a bike made in Britain in the knowledge there is somewhere to go for help if needed.

May 8, 2026
estarli logo

Reply from estarli

Hi Simon, thank for all your feedback. We will take on board your comments regarding the documentation on upgraded parts. Heres to many miles on your new Estarli 28.X

Rated 4 out of 5 stars

Great product

Great product. Disappointed in that I had to chase for information for delivery a delivery date.

May 18, 2026
estarli logo

Reply from estarli

Hi Robert, Apologies for the lack of communication but really pleased you like your new Estarli E20.X. Here's to many enjoyable miles cycling.

Rated 5 out of 5 stars

Great

Great! Arrived early.

May 13, 2026
estarli logo

Reply from estarli

Always nice to have a surprise. Thanks for the feedback.

Rated 5 out of 5 stars

Estarli e20x

Easy to deal with enquired about delivery date responded quickly well packaged with tracking nothing to build up assembled

May 15, 2026
estarli logo

Reply from estarli

Hi John, thanks for the feedback. Hope you have managed to enjoy the weekends weather on board your new Estarli.

Rated 3 out of 5 stars

Long delay on delivery

Long delay on delivery

Once delivered, bikes are great

May 12, 2026
estarli logo

Reply from estarli

Apologies for the delay Vince, we are unfortunately at the mercy of suppliers and hauliers but we should have kept you informed of delays. Importantly, great to hear you like the bikes. Hope you have many enjoyable miles on them.

Rated 5 out of 5 stars

A great bike for school runs

A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving…
Only the kickstand appears a little lose now the rest of the bike is solid - very happy we invested in one

August 26, 2025
estarli logo

Reply from estarli

Hi James, thanks for the feedback and great to hear you racking up the miles. If you have any further issues with the kickstand please do not hesitate to contact us.

Rated 5 out of 5 stars

Trunk pannier bag

Website - fine, easy to use;
delivery - fine;
pannier bag - excellent quality. I've now bought 2 for 2 different bikes!

May 8, 2026
estarli logo

Reply from estarli

Hi Daniel, thanks for the feedback. Folks like you are loving the trunk bag, maybe because Cycling Electric said it is, 'One of the best value pieces of versatile cycling luggage around'.

Rated 5 out of 5 stars

Great accessories

They are now augmenting their excellent cycles with a good accessory range. A protective case for the folded bike in either garage or motorhome is just what I’ve needed.

May 8, 2026
estarli logo

Reply from estarli

Hi Stephen, the folding cycle storage box is one of our most popular accessories and for good reason. As you highlight its the perfect solution for storage, either on the road or at home.

Rated 5 out of 5 stars

folding e-bikes. Perfect for Motorhomes

We looked for some folding e-bikes to fit in our Motorhome, and narrowed it down to 2 brands.
Having joined a Motorhome club, we found some handy free gifts with Estarli, and ordered 2 bikes.
They were delivered quickly and were very easy to get them rideable.
We’ve used them a few times now, and they are an excellent bike, and pretty much perfect to stick in the Garage.
Highly recommend.

March 1, 2026
Unprompted review
estarli logo

Reply from estarli

Hi Jason, really pleased you were able to benefit from our partnership with the CAMC in order to further the use and enjoyment of your new Estarli e20.X folding bikes

Rated 5 out of 5 stars

Love the bike e28.9

Love the bike e28.9. Great service from Estarli. Highly recommended.

May 6, 2026
estarli logo

Reply from estarli

Hi Robert, hope you enjoy many miles of riding onboard your Estarli 28.9.

Rated 1 out of 5 stars

Order a charger took nearly 3 months to…

Order a charger took nearly 3 months to come and about 3-4 phone calls to get it sorted

May 1, 2026
estarli logo

Reply from estarli

Hi Julian, we apologise for the delay in your order. It was equally frustrating for us that we had to wait for these items to be manufactured and shipped to us. I will look into why this was not communicated more frequently.

Rated 5 out of 5 stars

Two Years On, Still the Perfect E-Cargo Bike

I had been looking at e-cargo bikes for our school run and local business trips, and with a restricted budget I was comparing this brand with Mycle. I sent the spec to my knowledgeable brother, and he immediately said the Estarli was far superior.

I then went to a local bike show to see the bikes in person and try one on a steep slope with an adult on the back. It was easy, stable, and very manoeuvrable.

I bought one the next day with cage and Urban Iki seats. Two years later, we have adapted the bike to suit our needs, with a Wham box on the front and the new gated cage and cocoon on the back. I’m now looking forward to replacing the Urban Iki seats with a long bench to accommodate older children and adults.

This really is a future-proof bike, and I think this British company is future-proof too. With a local bike store as supplier, I’m confident we can keep tweaking the bike as our needs change.

Over the past two years, I’ve only needed customer service once, and they were outstanding. I haven’t needed to maintain the bike either, though I may give it a little treat before a summer of adventure.

I highly recommend both the bike and the brand.

May 1, 2026
estarli logo

Reply from estarli

Hi Julie. Really great to have a review that highlights your experience over 2 years, and that it has been a positive one. Here's to a great summer of riding and maybe, just maybe, give the bike a little treat!! Happy Riding.

Rated 3 out of 5 stars

Bike arrived as ordered but missing the…

Bike arrived as ordered but missing the range extender . It was promised on several occasions but did not arrive. Finally received it without the bracket for the wire to the seat post . Still hoping this arrives soon.

May 1, 2026
estarli logo

Reply from estarli

Hi John, apologies for the issues you have encountered. I will look into this. With regards to the delays on the range extender, we are like many companies at the mercy of delayed international container shipments however I apologise if this was not communicated earlier. I will investigate all other issues and get back to you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look