eStore Factory Reviews 

139
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had a great experience working with SPN for our Amazon brand. They helped us with optimizing our images, A+ content, and brand story, and I’m really happy with the results. The team was super hard... See more

Company replied

Rated 5 out of 5 stars

We initially partnered with eStore Factory for our Amazon Store, and the service was exceptional from day one. Henil is great and provided numerous insightful suggestions that added real value. Over a... See more

Rated 5 out of 5 stars

Best Amazon store builder ever. Owner and PM and Developer Constantly communicated with me while I supplied them images and layout plans. It was a long tedious process but The results are gorgeous. It... See more

Rated 5 out of 5 stars

We are currently using eStore Factory for our SEO. We are very impressed with their knowledge, guidance, professionalism and most of all their results. Their ads have helped enormously. We have seen i... See more

Company replied

Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Advertising Agency
  4. Business to Business Service
  5. e-Commerce Agency
  6. Online Marketing Agency
  7. SEO Service

Written by the company

eStore Factory, an eCommerce Solution Provider company mainly work for Amazon Sellers to help them growing their Amazon business in every regions. We are one of the TOP ranked agency in Amazon SPN for the USA, Australia, UK in almost every category. We are listed in Amazon Advertising Directory as well. We have 7+ years of experience with the team of 60+ in-house professionals who can provide A to Z services from Amazon Listing, Content Optimisation, Product Photography and Infographics images, A+ content and Brand Store designing, Amazon Advertising and overall account management. eCommerce marketplaces are constantly evolving and we remain in touch with every aspect of it to ensure that our customers are getting the benefit of the latest developments. Staying updated with the latest in international eCommerce solutions industry, our Amazon consulting experts help manufacturer, importers & retailers sell more online. https://www.estorefactory.com/


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.4

All reviews

(139)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

They have been great to work with

They have been great to work with. They recommend product that has done great and went through and fixed my current listing to increase my sales. A great group to work with would recommend them to anybody looking to increase sales.

May 7, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Nate,

Thank you for your kind words! We're delighted to hear that our product recommendations and listing optimizations have positively impacted your sales. It's been a pleasure working with you, and we appreciate your recommendation.

Rated 5 out of 5 stars

All around great team

The team i have been working with at eStore Factory have been consistently available, punctual and helpful. There isn't any feedback I have to give since our communication so far has been flawless

April 11, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Lucas,

Thank you for your wonderful feedback! We're thrilled to hear that our team has been consistently available, punctual, and helpful. We're glad that our communication has been flawless and that you're satisfied with our services.

Rated 5 out of 5 stars

I couldn’t have gotten my Amazon store…

I couldn’t have gotten my Amazon store up and running with this company. Maulik, did a fantastic job and made significant progress for us. I would highly recommend the company.

March 16, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Mary,

Thank you for your kind words! We're delighted to hear that Maulik made significant progress in getting your Amazon store up and running. Your recommendation means a lot to us.

Rated 5 out of 5 stars

So far … excellent

Let’s be clear. Most companies fail to deliver on their promises. Any fool can produce a strap line and then do nothing.

So far … these guys have delivered. In particular Jay N in India has been superb. Backed by by Glyn in the UK they have been a team that so far has delivered and helped me out of a total mess with my Amazon situation.

I will add another review in three months.

But so far … thank you Jay and Glyn

March 15, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Mark,

Thank you for your honest and encouraging feedback! We're pleased to hear that Jay in India and Glyn in the UK have been able to assist you effectively and deliver on our promises. We look forward to continuing our work with you and appreciate your willingness to share another review in three months.

Rated 1 out of 5 stars

Terrible experience! Don't trust on the ratings.

We paid $22,000 for a 6-month service package to improve our brand awareness, optimize our listings, and manage Amazon Advertising campaigns. Unfortunately, we did not see any progress during the entire period, even though most of the campaign ROAS was under 1.00. When you pay for a service, you expect to see results. We understand that things can go wrong, but not all the time. We asked them to replace the project manager, but they did not comply with our request. We would say that, we had a terrible experience with eStore.

November 10, 2023
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Viy,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

We would like to address some key points to provide clarity:

Reduction in ACoS and Increase in ROAS: During our collaboration, we managed to reduce your Advertising Cost of Sales (ACoS) and increase the Return on Advertising Spend (ROAS). This indicates improved efficiency in your advertising campaigns.

Product Expansion: We noticed that additional products were introduced during our contract period. These new products required setup and optimization, which can temporarily impact overall performance metrics compared to a smaller, more established product lineup.

Stock Issues: Some of your best-selling products were out of stock for a significant part of our contract. This naturally affected sales and campaign performance. It's challenging to achieve higher results with newer or less-established products when key items are unavailable.

Project Management: We strive to provide consistent and effective project management. We regret that you felt your request for a project manager change was not addressed. We value your input and will ensure such concerns are handled more effectively in the future.

We appreciate your understanding and hope to have the opportunity to work with you again under more favorable conditions. Please feel free to reach out to us directly if you have any further concerns or require additional clarification.

Best regards,
eStore Factory Team

Rated 5 out of 5 stars

eStore Factory with Kevin is #1

eStore Factory is the most amazing company i've ever dealt with. Kevin gives the best customer service, everything so professionally and done quickly! From big projects to minor ones, trust Kevin!

February 22, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear T R,

Thank you for your fantastic feedback! We're delighted to hear that Kevin has provided you with exceptional customer service, handling everything professionally and efficiently. Your trust in Kevin and our team means a lot to us.

Rated 5 out of 5 stars

Highly Recommended

Excellent experience working with eStore Factory to Produce our Brand Story. They were very professional and easy to work with. I would highly recommend them. We will be using them again for future projects.

February 14, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Lynn,

Thank you for your kind words! We're thrilled to hear that you had an excellent experience working with us on your Brand Story. Your recommendation means a lot to us, and we look forward to collaborating on future projects.

Rated 5 out of 5 stars

Highly recommended

good communication and ongoing improvement to set KPI's. Clear reporting and always willing to answer queries.

February 11, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Paul,

Thank you for your recommendation! We're glad to hear that you've appreciated our communication, clear reporting, and commitment to ongoing improvement. Your satisfaction is our priority, and we're always here to answer your queries.

Rated 5 out of 5 stars

Long term client

I have been using eStore Factory to manage my Amazon account for two years now, and I'm happy to let them continue. In that time, my Amazon sales has steadily increased, so I'm pleased. They have also started to manage my eBay account as well.

February 8, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear Hugh,

Thank you for your continued trust and partnership over the past two years. We're delighted to hear about the steady increase in your Amazon sales and are excited to be managing your eBay account as well. Your satisfaction and success are our top priorities.

Rated 5 out of 5 stars

Very professional &responsive

I just started working with this company and they solved an issue I have been trying to solve with Amazon staff for months in just a few min… very responsive and professional can’t wait to see the great job they will do on the actual store.. I definitely recommend their services

January 1, 2024
Unprompted review
eStore Factory logo

Reply from eStore Factory

Dear BB Global,

Thank you for your kind words! We're thrilled to hear that we could quickly resolve an issue you've been facing for months. Your praise for our responsiveness and professionalism means a lot to us. We look forward to delivering great results for your store and appreciate your recommendation.

Rated 5 out of 5 stars

Best Amazon store builder ever

Best Amazon store builder ever. Owner and PM and Developer Constantly communicated with me while I supplied them images and layout plans. It was a long tedious process but The results are gorgeous. It’s so professional my storefront. I would hire them again. I highly recommend them after I interviewed 10 designers. Estore Factory was the best.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

HORRIBLE JOB

Update from 25.12.2023

I have received an email on the 22.12.2023 that they refunded me, I haven't received it yet, though but I'm aware that it might be some delay because of Christmas, and New Year. Thank you.
However, still my experience with the company's representatives was far away from pleasant, especially with the CEO.

You should start treating your customers seriously, no matter if they are small or big companies.

***

WARNING!

Please do not fall into their trap, like I did. Calling them amateurs would not be enough to express my disappointment.

To keep the long story short:
- They do not communicate with you during the process, they simply do what they want to do
- I made them a file with product features, but they didn't even bother to check it. How do I know? The shi*&ty images I have received from them had mistakes about the product features.
- Product Video- no comments. Tones of text, no product features, no logic storyline
- even if you honestly tell them that you are not happy with their job, asking if actually they can do it, they NEGLECT you!
- NO REFUND! Even if they offered it to you earlier (yes Jimi, I'm talking about you here)

So, to sum up:

HORRIBLE JOB! They don't have a clue how to make product videos and listing photos. Wasted time and money.

Bonus:

THEY OFFER YOU A REFUND UNDER THE CONDITION OF REMOVING YOUR HONEST REVIEW FROM HERE! Not because they fuc^ked up. They simply want to sustain the illusion that they can do the job.

I have all the screenshots showing not only their poor job that was delivered to me, but also the emails I have exchanged with them.

BONUS 2:
There were more negative reviews here. Majority disappeared. Interesting.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

eStore Factory- The best choice I made

I am so glad I found eStore Factory- Mr. Kevin was very professional he knows Amazon very well he knows to solve problems fast. We are on the final stage for our product to be live. It will not be possible without Kevin and the team. Thank you so much you changed my life

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

I've had a great experience with Glyn…

I've had a great experience with Glyn and Jay

I had nothing but trouble with my Amazon account and new it had much greater potential than it was currently giving. Jay worked hard to get together our Brand registry, A+ content and then to manage our PPC.

We are starting to see great results and their knowledge of the Amazon infrastructure is fantastic. I truly wouldn't have been able to get this far on my own.

Looking forward to the continued relationship guys,

Ben.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

EStore Factory has been a great addition to my business. They have truly helped me grow and expand. They provide high-quality work and genuinely care about helping your business prosper. I highly recommend this service!

January 22, 2023
Unprompted review
Rated 5 out of 5 stars

If you are a beginner in Amazon…

If you are a beginner in Amazon business or an experienced seller who wants to scale his business estorefactory is the right place : Perfect Amazon listing, PPC with low ACOS.

Thannks Jay Nayak and Glyn.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Kevin and his team are awesome

Kevin and his team are awesome! Kevin has been professional, respond in a timely manner and broke things down until I fully understood them. I appreciate everyone at eStore Factory because it is a team effort. I definitely will continue to do business with them!

April 10, 2023
Unprompted review

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