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e.surv Chartered Surveyors Reviews 

14,618
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service quality and absolute professionalism demonstrated by the surveyors throughout the entire property evaluation process. Many people note that the comprehensive property reports are exceptionally detailed, well-structured, and very easy to navigate for home buyers. Consumers also greatly appreciate the prompt turnaround times for receiving documents and the exceptionally helpful communication maintained before appointments. Reviewers frequently mention that detailed follow-up phone calls are extremely beneficial for clearly explaining survey findings and addressing any specific concerns. Buyers feel thoroughly supported and well-informed when discussing maintenance recommendations and future steps with knowledgeable staff.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, thoroughness, and... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and well-organized process from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process from booking... See more

Response time

Users describe positive interactions with response time, highlighting speedy communication and quick report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The survey was great for us as 1st time buyers; everything was easy to understand and accessible. Mark Pilling was excellent at answering our questions and provided the full report the same day he vis... See more

Company replied

Rated 5 out of 5 stars

It's more than 20 years since I last commissioned a survey for a house purchase and I was extremely pleasantly surprised by the service provided by e-surv on this house! Our surveyor, Jenni Lees, sen... See more

Company replied

Rated 5 out of 5 stars

I had a level 2 survey carried out a few days ago on a property I’m in the process of buying. The report I received was very detailed, helpful and easy to understand. The following day Trevor Brad... See more

Company replied

Rated 5 out of 5 stars

I can't rate Michael Hole highly enough in the service he recently provided to me after completing the L2 survey he did on a house I'm purchasing. He took the time to call me after the survey had been... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Appraiser
  3. Real Estate Appraiser

Written by the company

e.surv Chartered Surveyors is one of the UK's leading providers of residential property surveys, homebuyer reports, property valuations and property risk services. Founded in 1989, we help homebuyers, homeowners, lenders and property professionals make informed property decisions with confidence. Headquartered in Kettering and supported by a nationwide network of more than 600 RICS-registered surveyors, e.surv combines local property expertise with innovative technology to deliver trusted residential surveying and valuation services across England, Wales, Scotland and Northern Ireland. Our services include HomePlus Digital Home Surveys, RICS Level 2 Surveys, RICS Level 3 Surveys, independent property valuations, mortgage valuations and residential property risk services. Whether you're buying your first home, moving house, remortgaging, investing in property or seeking professional surveying advice, we help you understand a property's condition and value before making important decisions. Our award-winning HomePlus Digital Home Survey is unique to e.surv. Equivalent to a standard RICS Level 2 Survey, HomePlus provides all the same core property condition information while offering additional benefits designed to help homebuyers make more informed decisions. These include an interactive digital report, condition ratings, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information, creating a more engaging and informative home survey experience. Customers can get a survey quote, customise their survey, book online and pay securely through our website, making the process of arranging a home survey faster, simpler and more convenient than ever. We accept major debit and credit cards through our secure online payment system. At e.surv, we're committed to providing clear, professional property advice that helps customers move forward with confidence.

Property Surveys, Valuations & Homebuyer Reports Nationwide

Written by the company

Buy Your Next Home with Confidence
e.surv Chartered Surveyors provides RICS home surveys, homebuyer reports, property valuations and residential surveying services throughout the UK. Our HomePlus Digital Home Survey, unique to e.surv, gives homebuyers a detailed, interactive assessment of a property's condition, helping identify potential issues before exchange and completion. With nationwide coverage and local surveyor expertise, we help thousands of customers make confident property decisions every year.
FAQ: What is a HomePlus Survey?
HomePlus is e.surv's exclusive Digital Home Survey and is equivalent to a standard RICS Level 2 Survey. It includes all the core property condition information provided in a traditional Level 2 Survey, plus additional benefits such as an interactive digital report, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information. HomePlus helps homebuyers better understand a property's condition before they commit to a purchase.
FAQ: Is HomePlus the same as a RICS Level 2 Survey?
HomePlus includes the core information of a standard RICS Level 2 Survey, but enhances the experience with interactive photographs, digital navigation, energy efficiency information, repair guidance and local area insights to help buyers better understand the property before purchase.
FAQ: Can I book a survey online?
Yes. Customers can receive a quote, book and pay for a HomePlus survey online through the e.surv website, creating a faster and more convenient experience.
FAQ: Are e.surv surveyors RICS qualified?
Yes. e.surv works with a nationwide network of more than 600 RICS-registered surveyors. All surveys are completed in accordance with RICS professional standards, providing customers with confidence in the quality and consistency of the advice they receive.
FAQ: Do I need a survey when buying a house?
A home survey helps identify defects, maintenance issues and potential repair costs that may not be visible during a viewing. A professional property survey gives homebuyers a clearer understanding of a property's condition and can help avoid unexpected costs after moving in.
FAQ: What areas does e.surv cover?
e.surv provides residential surveying and valuation services throughout England and Wales, through a nationwide network of local surveyors.
FAQ: How long does a home survey take?
The time required depends on the size, age and condition of the property. Once your survey has been booked, your surveyor will arrange the inspection and your report will be issued after the property visit has been completed.
FAQ: What is the difference between a Level 2 and Level 3 Survey?
A RICS Level 2 Survey is typically suitable for conventional properties that appear to be in reasonable condition. A RICS Level 3 Survey provides a more detailed inspection and is often recommended for older properties, unusual construction types, properties that have been significantly altered or homes requiring renovation.
FAQ: Can a survey help me negotiate the purchase price?
Yes. A property survey may identify defects or issues that could affect the property's value or require future repairs. Buyers often use survey findings to negotiate with sellers or budget for future maintenance costs.

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4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(14,618)

3,273 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

I found the booking process very seamless from start to finish. Before the inspection, I was clearly informed about what would be checked, and the report provided valuable insights into issues I was not previously aware of, which helped me make an informed decision.

Harry was particularly helpful throughout the process. He took the time to explain the findings in detail and ensured I fully understood the implications of the issues identified. His professionalism and thoroughness stood out.

I would highly recommend their services to anyone looking for a comprehensive and reliable survey.

August 14, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that the booking process was seamless and that the report provided valuable insights, helping you make an informed decision. It's wonderful that our surveyor took the time to explain the findings in detail. Thank you for your recommendation!

Rated 5 out of 5 stars

Abdul was very helpful

Abdul was very helpful. He explained everything in great detail in a very clear way. We came away feeling very confident we were making the right decision.

August 14, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that our colleague was very helpful and explained everything in great detail. It's wonderful that you felt confident in your decision!

Rated 5 out of 5 stars

Great service

Great service, everything explained via phone call, before and after survey.
Would definitely use again.

August 14, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're so pleased to hear you found our service great and that everything was clearly explained both before and after the survey. We appreciate you saying you'd use us again!

Rated 5 out of 5 stars

Extremely Supportive Level 2 Home Report Survey Experience

Both Petros and Matthew were extremely thorough and helpful throughout our survey process. Matthew was proactive and communicated efficiently during booking and completion of the survey. Our surveyor, Petros, completed the survey report to an extremely high standard and included a lot of great detail. He also took us through the survey findings in a phone call - everything was explained to us including prioritisation of repairs and all of our questions were answered succinctly. Petros went above and beyond to ensure we were able to make a well-informed decision on how best to proceed with the property purchase and we are extremely grateful for his guidance and support. We can't recommend e-surv enough!

August 14, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your excellent experience with our survey process. It's wonderful to know that our team was thorough, helpful, and communicated efficiently. We're especially pleased that the detailed report and post-survey call helped you make an informed decision. Thank you for your high recommendation!

Rated 5 out of 5 stars

Report was very thorough

Report was very thorough, sam also went through any concerns we had about the property. Explained everything really well and very helpful

August 14, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you found the report thorough and that our surveyor was able to address all your concerns. It's wonderful to hear everything was explained well and that you found their assistance helpful!

Rated 1 out of 5 stars

WARNING DO NOT USE THIS SURVEY FIRM

WARNING - DO NOT TRUST THIS COMPANY. Esurv undervalued my property by £400k despite being told contrary information from several estate agents and provided comparables. Surveyor refused to incorporate evidence provided next day despite asking for it and sent his undervaluation in the same day. DO NOT TRUST THIS SURVEY FIRM IF APPOINTED. HOME SELLERS and REMORTGARGERS REFUSE THE SURVEY.

August 11, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

Thank you for leaving a review for e.surv.

We are sorry to hear that you are unhappy with our service. Unfortunately, as we were acting on behalf of the mortgage lender in this instance, we are unable to comment further on the findings of the report.

If you have concerns regarding the valuation, we would respectfully recommend that you raise these directly with the lender to whom you submitted your mortgage application, as they are our client in this case.

Rated 5 out of 5 stars

Survey was booked quickly and easily…

Survey was booked quickly and easily and report delivered in good time. Glen (the surveyor) contacted me post survey to discuss, and was able to address any questions/ concerns I had.
Great service and value for money compared to others. High recommend.

August 11, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased the survey was booked quickly and easily, and the report delivered in good time. It's wonderful that our surveyor contacted you to discuss and address your questions. We're glad you found our service great value for money!

Rated 5 out of 5 stars

Helpful advice for first-time buyer

Helpful advice that gave me peace of mind before proceeding with a house purchase. The follow-up call was a good opportunity to discuss survey findings which helped to prioritise issues of the property that needs attention and budget accordingly.

July 21, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased our advice gave you peace of mind before your house purchase. It's wonderful that the follow-up call helped you prioritize issues and budget accordingly.

Rated 5 out of 5 stars

Excellent

Fantastic price and very quick from start to finish. David was very helpful in explaining the issues raised, which allowed me to make more informed decision about the purchase. Can't fault them at all.

August 12, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you found our pricing fantastic and the process quick from start to finish. It's wonderful to hear our team was helpful in explaining any concerns, allowing you to make a more informed decision!

Rated 5 out of 5 stars

RICS Level 2 for Mortgage Application

We had a RICS Level 2 survey carried out and were extremely happy with the service from start to finish. The surveyor (Ian Bawden) was friendly, professional, thorough and clearly took the time to properly assess the property.

The report was detailed, easy to understand and highlighted the important issues clearly, which gave us a much better understanding of the condition of the property and what we needed to consider before proceeding with our purchase as first time buyers.

Overall, a very professional and reassuring service from Ian that gave us much greater confidence in making an informed decision. We would happily recommend them to anyone looking for a thorough and reliable RICS survey.

August 11, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear you were extremely happy with our service from start to finish! It's wonderful that the detailed and easy-to-understand report gave you a better understanding of the property, providing confidence as first-time buyers. Thank you for your recommendation!

Rated 5 out of 5 stars

Very easy to communicate with

Very easy to communicate with, kept me up to date every step of the way. Good detail to the report

August 11, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our communication easy and that we kept you informed throughout the process. We're also glad you appreciated the detail in the report!

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange, was kept informed by emails, the surveyor phoned us to discuss the finds

August 5, 2026
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Reply from e.surv Chartered Surveyors

We're so glad to hear that arranging everything was easy and that you were kept informed. We appreciate you mentioning the surveyor's helpful call.

Rated 5 out of 5 stars

A very professional and friendly…

A very professional and friendly experience Tom was so helpful and we had fantastic communication when completing our level 2 survey would high recommend.

August 12, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you had a very professional and friendly experience. It's wonderful that our team member was so helpful and provided fantastic communication. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Personable

Personable, knowledgable, and great communication on our property.

July 31, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our team personable and knowledgeable, and that our communication about your property was great. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent Experience

Booked a Level 2 survey on a Thursday and the survey was done with the report sent to me by Friday evening! Excellent, thorough service and I was given a chance to ask questions and had everything explained to me as a first home buyer. I definitely recommend esurv.

August 14, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear your Level 2 survey was completed and the report sent so quickly! It's wonderful that you found our service excellent and thorough, and that we could explain everything as a first-time home buyer. Thank you for your recommendation!

Rated 5 out of 5 stars

Very happy with my survey

Very happy with my survey. It was completed very quickly and the survey breakdown was very detailed.

August 14, 2026
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Reply from e.surv Chartered Surveyors

We're so happy to hear you were pleased with your survey! It's wonderful that it was completed quickly and the breakdown was very detailed.

Rated 5 out of 5 stars

Excellent service

Excellent service.
I was just expecting to receive a report following the survey, however the surveyor called me whilst visiting the property to talk through any areas of concern I might have, and looked carefully at that those areas whilst carrying out his inspection. He spent 30 minutes on the phone talking this through with me. I felt very reassured that his survey had been thorough.
I received his report very shortly after the visit it addressed all the issues I had flagged up and was again thorough and clear.
Following this, the surveyor spoke with my husband on the phone to discuss the findings of the report, and was very helpful with his advice. He also said that should we need anything further we could contact him again and he would happily make the time to discuss with us.
Mr Watson, the surveyor who completed our report, was friendly, helpful, generous with his time, and very knowledgeable. Highly recommended.

August 15, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your excellent experience! It's wonderful to know that our surveyor provided such thorough and reassuring service, taking the time to discuss concerns and findings in detail. We appreciate you highlighting their helpfulness and knowledge.

Rated 5 out of 5 stars

Quick, efficient and thorough

Florence was so lovely on the phone explaining the process. They took my information and handled the rest seamlessly. Craig was thorough and detailed in his survey. We got text and email updated throughout and overall just a very pleasant experience. The survey was scheduled barely a week after requesting them. Craig even reached out beforehand directly in case we had specific concerns or questions he should focus in on. We had the report delivered two days after the survey. Well worth the money.

August 12, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your very positive experience. It's wonderful that the process was explained clearly and handled seamlessly, and that the survey was thorough and detailed. We appreciate you highlighting the regular updates and quick delivery of the report. Thank you for your kind words.

Rated 5 out of 5 stars

Excellent Service

Easy to instruct, excellent communication from start to finish and a thorough, detailed report as you would expect from a RICS surveyor, which was arranged and delivered quickly.

August 12, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our instructions easy to follow and that communication was excellent throughout the process. It's wonderful that the report was thorough and delivered quickly!

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