ETB Technologies Ltd Reviews 1,027

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, quick and reliable delivery, and high-quality products. Many people highlight the helpful and knowledgeable staff who provide great advice and support throughout the purchasing process. Consumers frequently mention the secure and well-packaged items, ensuring everything arrives in perfect condition. However, some customers were not happy with the lack of clear information regarding additional customs fees for international shipping. A few people also mentioned issues with missing or incompatible power cables, causing inconvenience and requiring extra effort to find suitable replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Reviewers highlight positive aspects of product. Customers praise the excellent quality of products, often... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Quality

Customers consistently report high satisfaction with product quality. Many reviewers highlight that... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

ETB has helped us out twice now with Dell server requirements. First time was in 2023 with a Dell R640 and we were very impressed by the quality of service, and the quality of the server we received.... See more

Company replied

Rated 5 out of 5 stars

Amazingly priced kit, went out their way to fit it to my requirements and even ensure all firmware and updates applied. Shipped on a sturdy pallet and the entire process communicated through Connor wh... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Fast and reliable. I have bought 2×12tb sas hard disks and they are as described on their ebay. Caddies were for a different server and they sent the correct caddies once I informe... See more

Company replied

Rated 5 out of 5 stars

I updated my workstatin replacing with a new processer and increasing its RAM capacity. ETB Technologies, shipped the hardwares that I purchased next day. The package was well prepared and everything... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Store
  5. Computer Wholesaler

Written by the company

For over 20 years we’ve simplified and demystified the process of I.T. providing genuinely useful, human help and highest quality equipment. We’ve helped everyone from start ups to some of the biggest names around, and ship orders worldwide. What does that mean for you? It means we’ve got your back. It means we can make your life a little easier. We’re right here when you need us - turning your I.T. from something that can be time consuming, expensive, and a hassle, into something that works perfectly for you. We supply a wide range of refurbished and new servers, switches, storage arrays and components. We configure servers to your exact specification and ensure it is fully tested before leaving our workshop. With ETB warranties included as standard and technical support available you can have peace of mind with your next purchase. Finance options also available. Our knowledgeable and friendly team are happy to give advice on any aspect of our service.

ETB Technologies Ltd - Refurbished Servers, Storage and Networking Specialists

Written by the company

Servers configured to your specifications and shipped worldwide. Shop Dell, HP, Cisco, Juniper, Supermicro and more.
Founded in 2001, ETB Technologies has established itself as a leading supplier of refurbished server, storage and network equipment to customers worldwide. Our core experience is with Dell Enterprise level equipment, of which we carry one of the largest stocks worldwide -ready for same day shipping to any destination. We also supply HP and Supermicro servers and a wide range of networking equipment from Cisco, Juniper and Arista. Our current product range includes Dell PowerEdge servers, Dell PowerConnect , Force10 and S-Series and N-Series switches, Dell PowerVault MD series storage arrays, Dell PowerVault tape drives and libraries and EqualLogic storage arrays. We can configure servers or SAN's to your requirements, from stock. Beat the lead times on new equipment by ordering from us. All refurbished equipment is covered by up to 3 year warranty with on site warranties available to add on to most items. It is our aim is to provide our customers with an unrivalled service at competitive prices.

All UK orders shipped within 24 hours on a next business day service.

All goods in stock for same day shipping

All goods in stock for same day shipping
Orders placed before 2pm and that require no pre-shipping configuration are dispatched the same day and delivered the next working day (Monday to Friday excluding UK Bank Holidays), orders that require pre-shipping configuration such as "Build To Order" servers may take an extra 24hrs. Our shipping team have extensive experience of sending products across the globe. We use custom packaging to ensure the safety of your order in transit. We can advise on customs requirements in your country. All orders are shipped with a fully tracked courier service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

Great customer service and communication. Item works perfectly, very fast and secure EU shipping. Reasonable priced. Thanks a lot.

April 23, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I am pleased to hear that you had a good experience with ETB and are happy with your order. Please do not hesitate to get back in touch for any future requirements.
Kind Regards
Rebecca

Rated 5 out of 5 stars

Excellent service

Excellent shipment tracking. Pre-sales support to be sure what are you buying. Fast answer.
A must to bookmark for any related purchase

April 16, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased to hear you were happy with your order experience at ETB. Please get in touch if we can help with anything else.
Kind Regards
Laura

Rated 1 out of 5 stars

Sent broken drive advertised as refurbished

I bought a refurbished drive from them, when it arrived i tried multiple machines, multiple cables and surmised the drive did not work. I sent an email to them to try and resolve this but as of just over a week later, i have no response from them

April 4, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

I'm sorry to hear you have had problems with the drive you ordered, all of our drives are fully tested and supplied with a warranty.
We haven't received an email from you regarding this so I apologise if you have made an attempt to contact us, our customer support team have been trying to reach you to arrange a replacement or refund
Please contact us via email - support@etb-tech.com or telephone or live chat on our website during our regular opening hours to allow us to resolve the problem.

Kind Regards
Laura

Rated 5 out of 5 stars

Thank you very much to the team

Thank you very much to the team. I had an excellent experience of collaboration. I also received the necessary consultancy from the seller regarding the purchased products. I recommend everyone to enjoy my experience. Good luck to everyone.

April 7, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, I'm pleased to hear that you had a good experience with your ETB order. If we can assist with anything in future please get in touch.
Kind Regards
Laura

Rated 1 out of 5 stars

The switch did not function normally

The switch did not function normally, there was a slowdown issue. In the future, please make sure to thoroughly check all functionalities before shipping.

March 13, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for getting in touch, I can see that our customer support team have given you some technical assistance with this query and are working with you to resolve this. Our records show this switch was fully tested by our engineers so I'm confident that we will be able to help you get this set up. Please continue to communicate directly with our support team and they will provide the details of the next steps for you.
Kind Regards
Laura

Rated 5 out of 5 stars

Competitive price.

Competitive price.
The order was easy to place.
The delivery was quick a safe, at a fair cost.
The product (memory dimms) arrived as described.

March 3, 2025
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Reply from ETB Technologies Ltd

Thank you for your review. It's great to hear you had such a good experience with your ETB order and the delivery arrived quickly.
Kind Regards
Laura

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery with an excellent price on the part I needed.

March 5, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, I'm pleased to hear your order arrived quickly and we had the part you needed.
Kind Regards
Laura

Rated 5 out of 5 stars

Clear and simple process

Clear and simple process. Was able to customise the server directly. Delivery on time. Great quality and amazing price!

March 2, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased to hear you found our online configuration tool easy to use and you were happy with the experience of your order. All our refurbished servers are fully tested and backed by a warranty to ensure you have complete peace of mind when purchasing. If we can help with anything else in future please let us know.
Kind Regards
Laura

Rated 1 out of 5 stars
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

I'm sorry to hear that you were unaware of the customs processes for overseas orders. We do have information on our website and at the checkout explaining that there are no duties to be paid on goods shipped outside of the UK. We no longer charge UK VAT at the point of sale and this is now applied at the point of import at your local tax rate.
I can see you have already contacted our customer support team and they have explained this for you. If you are purchasing as a business you will be able to reclaim the VAT/Tax through your normal process.
If you have any further questions please do not hesitate to reply to our customer support team and we will be happy to help. We are also able to provide an estimate of VAT/Tax before purchase if requested.
Kind Regards
Laura

Rated 5 out of 5 stars

Great experience and deals

Great experience and deals. Highly recommended.

February 26, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, it's good to hear you were happy with your ETB experience.
Kind Regards
Laura

Rated 5 out of 5 stars

ETB were very helpful from the start

ETB were very helpful from the start. I was looking to upgrade my PC, which took 3 or 4 iterations and quotes before it was satisfactory. It was dispatched within 2 days of the order. On arrival with a little guidance from their technical team it was up and running. Exactly as ordered. Highly recommended.

February 28, 2025
Unprompted review
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased that we were able to supply everything you needed for your upgrade and our support team could help you with the set up. If you need anything else in future please let us know.
Kind Regards
Laura

Rated 5 out of 5 stars

good

ok deal
good and quick online support
well packaged hardware

February 13, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, I'm pleased to hear you were happy with your experience at ETB.
Kind Regards
Laura

Rated 5 out of 5 stars

fast & smooth as usual

fast & smooth as usual, super reliable

February 18, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased to hear you've had such good experiences at ETB. I hope we can assist you again in future.
Kind Regards
Laura

Rated 5 out of 5 stars

Good and quick service

Good and quick service, mint quality

February 11, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased to hear you were happy with the service and speed on your recent order.
Kind Regards
Laura

Rated 5 out of 5 stars

Helpful staff

Helpful staff, fast accurate delivery

February 11, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thanks you for your review. I'm pleased to hear that we were able to assist with your recent order and you were happy with the service and delivery speed.
Kind Regards
Laura

Rated 5 out of 5 stars

The best company for IT products.

My evaluation is that this company is free, fast, and very correct in the work they do!

February 12, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review. I'm pleased to hear you were happy with your recent experience with ETB.
Kind Regards
Laura

Rated 5 out of 5 stars

Excellent customer service

Phoned to query a payment issue and the call was answered immediately by a human being who was very helpful in assisting and responded quickly with a solution.

January 30, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, I'm pleased to hear we were able to quickly assist with your query. We think it's important than when you contact ETB you get to speak directly to someone who is able to help, our phones, email and live chat are all staffed by ETB employees in our head office meaning we can give fast, accurate advice.
If we can help with anything else again in future please get in touch.
Kind Regards
Laura

Rated 5 out of 5 stars

Great service

Great service

January 30, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thank you for your review, I'm pleased to hear you had such a good experience with your ETB order.
Kind Regards
Laura

Rated 5 out of 5 stars

it's just great

January 17, 2025
ETB Technologies Ltd logo

Reply from ETB Technologies Ltd

Thanks for your review, I'm pleased to hear you were happy with your order.
Kind Regards
Laura

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