Pros: Legit and regulated. Has a lot of stocks, cryptos, etc. Cons: Bad UX GUI. Often unresponsive and inaccurate. Very high commission rate for frequent trades. Service is often down.... See more
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This was a great event with some good topics from the investors and it was fun with the competition before the game. The food was great but by the standards from the restaurant the size was a bit smal... See more
Company replied
Friendly and reliable tool to manage efficiently your money. Transfers in and out are fast. Contact person very responsive. Happy customer so far.
It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and... See more
Company replied
Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
31K reviews
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Fair & Professional when it mattered
Very positive experience with customer support. My issue was taken seriously (trading slippage) and resolved efficiently with full transparency. The outcome met my high expectations — strong service when it mattered.
April 28, 2026
Reply from eToro
Ari, we're glad you had a great experience!
Human and professional customer relation!
Rebecca Ruimy my eToro contact is making a good job in proposing interesting products, explaining the way it works and answering my questions in a very professional and easy to understand manner. Moreover, she is doing this in a very friendly but professional atmosphere!
April 28, 2026
Reply from eToro
Eric B., thank you for your kind words!
Reply from eToro
Thank you for your kind words!
Reply from eToro
Gabriel Touma, we appreciate your kind words!
Giovanni was clear and precise when…
Giovanni was clear and precise when asked to answer my questions.
April 28, 2026
Reply from eToro
RICCARDO, we appreciate your kind words about Giovanni!
Perfect timing just before the close
Perfect timing just before the close, please come on, guys, this is happening quite frequently now.
Site Down:
Investigating - We are currently investigating an issue where the prices for the instruments are not being updated.
You can manage your open trades at this link:
Our team is actively investigating and working to restore full functionality as soon as possible.
We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available.
Sincerely,
The eToro team
Apr 27, 2026 - 19:36 UTC
April 27, 2026
Unprompted review
Reply from eToro
Hello Jake,
We are grateful for your report and sincerely apologize for the disruption. This issue is now resolved. For real-time updates, please visit the platform status page: https://status.etoro.com/.
Best regards,
Maria
The customer service is good
The customer service is good. He answered my questions nicely and willing to support on ad hoc topic.
April 27, 2026
Reply from eToro
Hello there,
It is great to know that you found our support both helpful and effective in answering your questions, and we truly value your kind feedback.
All the best!
Maria
takes a bit of learning to understand…
takes a bit of learning to understand what's going on but WORTH IT
April 27, 2026
Unprompted review
Reply from eToro
Hello Patrick,
We appreciate your feedback and are delighted that you find our platform valuable despite the initial learning curve. Your input is truly important to us!
All the best!
Maria
Reply from eToro
Buonasera,
Ti ringraziamo sinceramente per il tempo dedicato a lasciarci questo feedback positivo.
Un cordiale saluto,
Maria
I tried to open an ISA account and…
I tried to open an ISA account and found myself having opened a share trading account, which I'm not ready to use yet. You cannot contact 'customer service' (oxymoron alert), the chatbot just takes you around in a circle. Using my log-in , I clicked on the ISA link, expecting to find the 'transfer in' option, and it took me straight back to the 'deposit money' screen. I had intended to migrate in gradually from T212, after transferring an ISA. Already hate it so it isn't happening.
April 27, 2026
Unprompted review
Reply from eToro
Hello Chris,
We regret the challenges you encountered while opening an ISA and understand your frustration with the chatbot experience. To help, we offer an extensive ISA resource guide at https://www.etoro.com/investing/isa/ and comprehensive support via our Help Center. Additionally, you can access our step-by-step video tutorial to assist with the ISA setup: https://www.youtube.com/watch?v=1mQipA5TtwI.
Should you require further assistance, you may submit a support ticket via our Customer Service portal at https://www.etoro.com/customer-service/. Alternatively, existing clients have the option to arrange a consultation call with a representative here: https://calendly.com/etoro-customer-service.
Your feedback regarding navigation difficulties and account discrepancies is appreciated, and we will look into these matters to refine our services. Thank you for bringing this to our attention.
Best regards,
Maria
I had an excellent experience working…
I had an excellent experience working with Dov Schonkopf and the eToro team. From the beginning, Dov was highly professional, responsive, and genuinely committed to providing outstanding service. He took the time to explain important investment concepts clearly and made sure clients felt comfortable and informed throughout the process.
What stood out most was his dedication to helping clients gain more knowledge in order to become better and smarter investors. He always encourages learning, staying informed, and understanding the market before making decisions. His guidance, patience, and expertise created a very positive experience.
I also appreciated the invitation to the VIP football event in Stockholm, which was very well organized and enjoyable. It showed the company’s commitment to building strong relationships with clients.
I highly recommend Dov Schonkopf to anyone looking for professional support, trustworthy advice, and a team that truly wants to help clients grow as investors.
April 25, 2026
Reply from eToro
Hello Ali,
We are absolutely delighted to receive such heartwarming feedback about your recent experience with us! It is truly gratifying to learn that our team's unwavering commitment to providing comprehensive client education and personalized support made such a meaningful impact on your journey.
We also sincerely appreciate you highlighting the success of our recent event; creating enjoyable and informative spaces for our community is a top priority for us. Your kind recommendation means the world to our team and serves as a great motivation to continue delivering high-quality service.
Thank you once again for taking the time to share your positive thoughts. We look forward to continuing to support your investment goals and providing you with exceptional service in the future.
All the best!
Maria
Reply from eToro
Hello Cesar,
We appreciate your positive feedback and are pleased to hear that you found our service to be both straightforward and friendly. Thank you for sharing this with us.
All the best!
Maria
Great customer care
This company really knows how to take care of its customers. Their service is consistently reliable, and you feel valued at every interaction. Yesterday, they organized a VIP event for their club members, and it was a fantastic experience, very well planned, enjoyable, and a great way to connect with others. It’s clear they go the extra mile to build strong relationships with their customers. Highly recommended!
April 27, 2026
Reply from eToro
Hello Shah,
We are thrilled to hear that our service has met your expectations and that you feel truly valued. It is great to know the VIP event provided such excellent networking opportunities and a positive overall experience. We sincerely appreciate your recommendation!
Cheers!
Maria
The event was really enjoyable overall
The event was really enjoyable overall. The venue was excellent and created a great football experience. The food could have been better, although it was still tasty. Overall, it was a fun and well-organized event.
April 26, 2026
Reply from eToro
Hello Daniel,
It is wonderful to know that you had a great time at our event and appreciated the venue's atmosphere! Your comments regarding the food are very important to us, as we are always striving to improve the experience for our guests. We appreciate you taking the time to provide us with your feedback.
Best regards,
Maria
eToro makes it really easy to invest
eToro makes it really easy to invest, and to make money in a multitude of ways. It's a great concept, well implemented
April 27, 2026
Reply from eToro
Hello Colin,
We are delighted to learn that you consider eToro a well-executed and great concept, and that you find it simple to invest and generate profit through our various platform options.
Happy Investing!
Maria
An exceptionally good investment…
An exceptionally good investment platform.
A special thank you to Dov, my account manager, who genuinely takes the time to check in from time to time and see how things are going. That level of personal service is truly appreciated.
I can highly recommend eToro to anyone looking for a serious, simple, and intuitive investment platform with broad access to the global market.
April 26, 2026
Unprompted review
Reply from eToro
Peter, thank you for your kind words!
Amazing
Amazing. Really well organized, friendly people, and great game.
April 27, 2026
Unprompted review
Reply from eToro
Ruilin Huang, we're delighted you enjoyed it!
would rate zero if i could
would rate zero if i could, impossible to get hold of, £16,000 and £500 just disappeared into thin air and nobody responds, with the FCA now.
April 2, 2026
Unprompted review
Reply from eToro
Hello Darren,
We are grateful for the information you provided and sincerely apologize for the trouble you have experienced. Your case has now been escalated to our specialized support teams for further support.
Best regards,
Maria
------------------------------------------------------------------------
Hello Darren,
We are truly sorry to learn about the issues you have encountered with your funds and appreciate you bringing this to our attention. The disappearance of your money as you described is deeply concerning, and we recognize how stressful this situation must be for you.
To help us investigate and escalate your case, please provide more information. We have already reached out privately via Trustpilot to request your username or ticket number, and we look forward to your prompt reply.
Best regards,
Maria
Reply from eToro
David Kjartansson, thank you for your feedback!
Reply from eToro
Agustín Depetris, we're glad you enjoyed the event!
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