Absolutely brilliant customer service from Sandra Eche, she answered her phone within a few rings, she was courteous and professional, and she answered all my questions and guided me through the onlin... See more
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Ephraim Aikohi is very helpful, quick to respond and the only reason we persevered with the DBS check via Eurocomci. The service / process Eurocomci offers is over complicated, confusing & not... See more
Company replied
Dear reader, I just wanted to share how wonderful it was to speak with Sandra. She is an absolute credit to your team; a true professional who listens and genuinely cared. Her warmth and desire... See more
Company replied
I had a great experience with Eurocom C.I. Limited. The background check process was straightforward, and the customer service was excellent. A special thank you to Juliet Idi for her outstanding... See more
Company details
Written by the company
Eurocom CI Ltd is a trusted provider of background checking services, specialising in Disclosure and Barring Service (DBS) checks and Baseline Personnel Security Standard (BPSS) screenings. With a focus on speed, compliance, and reliability, we support organisations across a range of sectors in making informed hiring decisions while ensuring adherence to the highest standards of vetting and safeguarding. What sets us apart is our commitment to fast turnaround times without compromising accuracy or thoroughness. Our advanced, user-friendly technology platform streamlines the screening process, making it easy for clients to submit and track applications. Whether you're a small business or a large enterprise, our solution adapts to meet your needs with clarity and efficiency. At Eurocom CI, we believe in blending the power of automation with the warmth of human support. Our dedicated customer service team is always ready to assist—real people, not chatbots—providing guidance and reassurance every step of the way. We pride ourselves on being approachable, dependable, and responsive, ensuring that background checks are not a bottleneck but a seamless part of your onboarding and compliance processes. Choose Eurocom CI for secure, swift, and supportive background screening services.
Contact info
United Kingdom
- www.eurocomci.co.uk
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I had helpful guidance from Juliet Idi…
I had helpful guidance from Juliet Idi on completing the application. The company was very responsive if I needed anything.
I had a great experience with Eurocom…
I had a great experience with Eurocom C.I. Limited. The background check process was straightforward, and the customer service was excellent.
A special thank you to Juliet Idi for her outstanding support. She was professional, patient, responsive, and kept me informed throughout the process. Her excellent customer service made everything much easier and gave me confidence that my application was being handled efficiently.
I highly recommend Eurocom C.I. Limited, especially if you have the opportunity to work with Juliet Idi. Thank you for providing such excellent service!
Absolutely brilliant customer service…
Absolutely brilliant customer service from Sandra Eche, she answered her phone within a few rings, she was courteous and professional, and she answered all my questions and guided me through the online process, thank you ever so much Sandra for all your help. Regards George
I thought I had fully completed the…
I thought I had fully completed the online form, however it didn't send, so I called them and they answered in a few rings, they were absolutely brilliant and very patient and she helped me through each phase and I successfully completed the form and sent it, thank you.
Supportive
Sandra was supportive and made sure I had everything I needed throughout the process.

Reply from Eurocom C.I. Limited
The support and help received by Juliet…
The support and help received by Juliet who guided me through the process and was very patient with my queries. Juliet was very professional and supportive throughout!

Reply from Eurocom C.I. Limited
The service was well executed
The service was well executed, and when I ran into a difficulty at my end, Sandra was very helpful

Reply from Eurocom C.I. Limited
Excellent support over the phone
Excellent support over the phone . Call handler was very patient

Reply from Eurocom C.I. Limited
Sandra was very helpful and walked me…
Sandra was very helpful and walked me through the process

Reply from Eurocom C.I. Limited
We made it very difficult on ourselves…
We made it very difficult on ourselves with this. But they were very patient with us, even whilst taking a fair amount of stick. Retained professionalism throughout. Thank you.

Reply from Eurocom C.I. Limited
Sandra Eche - Friendly and professional
Sandra Eche helped me resolve my issue quickly and the whole platform was easy to navigate.

Reply from Eurocom C.I. Limited
Ephraim Aikochi was very professional…
Ephraim Aikochi was very professional and made the process of submitting the documents very smoothly.
I would definitely recommend this company

Reply from Eurocom C.I. Limited
Sandra was amazing and super patient…
Sandra was amazing and super patient with me, her customer service was really outstanding.

Reply from Eurocom C.I. Limited
Ephraim Aikohi is very helpful
Ephraim Aikohi is very helpful, quick to respond and the only reason we persevered with the DBS check via Eurocomci.
The service / process Eurocomci offers is over complicated, confusing & not clear for first time users and deters us from returning.
1 Star for Eurocomci
5 Star for Ephraim Aikohi
3 star average....

Reply from Eurocom C.I. Limited

Reply from Eurocom C.I. Limited
Wonderful Team member Sandra
Dear reader,
I just wanted to share how wonderful it was to speak with Sandra. She is an absolute credit to your team; a true professional who listens and genuinely cared. Her warmth and desire to help shone right through the phone, and she handled everything with such a lovely attitude. So far, so good; She is keeping me completely up to date via email, and hopefully, I will have the certificate soon...
Regards,
M Waseem

Reply from Eurocom C.I. Limited
I submitted a DBS application through…
I submitted a DBS application through Eurocom CI and paid immediately. Shortly after, I was told that as a self-employed applicant I am not eligible and my application cannot proceed. Despite this, they still intend to charge a £12 admin fee.
If self-employed applicants are not eligible, why was my payment taken immediately and why was I allowed to enter all my personal information into the system? The website did not make this restriction clear at the payment stage.

Reply from Eurocom C.I. Limited
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