Eurocom C.I. Limited Reviews 

21
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Absolutely brilliant customer service from Sandra Eche, she answered her phone within a few rings, she was courteous and professional, and she answered all my questions and guided me through the onlin... See more

Rated 3 out of 5 stars

Ephraim Aikohi is very helpful, quick to respond and the only reason we persevered with the DBS check via Eurocomci. The service / process Eurocomci offers is over complicated, confusing & not... See more

Company replied

Rated 5 out of 5 stars

Dear reader, I just wanted to share how wonderful it was to speak with Sandra. She is an absolute credit to your team; a true professional who listens and genuinely cared. Her warmth and desire... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Eurocom C.I. Limited. The background check process was straightforward, and the customer service was excellent. A special thank you to Juliet Idi for her outstanding... See more

Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Eurocom CI Ltd is a trusted provider of background checking services, specialising in Disclosure and Barring Service (DBS) checks and Baseline Personnel Security Standard (BPSS) screenings. With a focus on speed, compliance, and reliability, we support organisations across a range of sectors in making informed hiring decisions while ensuring adherence to the highest standards of vetting and safeguarding. What sets us apart is our commitment to fast turnaround times without compromising accuracy or thoroughness. Our advanced, user-friendly technology platform streamlines the screening process, making it easy for clients to submit and track applications. Whether you're a small business or a large enterprise, our solution adapts to meet your needs with clarity and efficiency. At Eurocom CI, we believe in blending the power of automation with the warmth of human support. Our dedicated customer service team is always ready to assist—real people, not chatbots—providing guidance and reassurance every step of the way. We pride ourselves on being approachable, dependable, and responsive, ensuring that background checks are not a bottleneck but a seamless part of your onboarding and compliance processes. Choose Eurocom CI for secure, swift, and supportive background screening services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.4

All reviews

(21)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with Eurocom…

I had a great experience with Eurocom C.I. Limited. The background check process was straightforward, and the customer service was excellent.

A special thank you to Juliet Idi for her outstanding support. She was professional, patient, responsive, and kept me informed throughout the process. Her excellent customer service made everything much easier and gave me confidence that my application was being handled efficiently.

I highly recommend Eurocom C.I. Limited, especially if you have the opportunity to work with Juliet Idi. Thank you for providing such excellent service!

July 17, 2026
Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Sandra Eche, she answered her phone within a few rings, she was courteous and professional, and she answered all my questions and guided me through the online process, thank you ever so much Sandra for all your help. Regards George

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I thought I had fully completed the…

I thought I had fully completed the online form, however it didn't send, so I called them and they answered in a few rings, they were absolutely brilliant and very patient and she helped me through each phase and I successfully completed the form and sent it, thank you.

July 28, 2026
Rated 5 out of 5 stars

Supportive

Sandra was supportive and made sure I had everything I needed throughout the process.

July 23, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you- I will pass on the message to the Sandra

Rated 4 out of 5 stars

The support and help received by Juliet…

The support and help received by Juliet who guided me through the process and was very patient with my queries. Juliet was very professional and supportive throughout!

July 21, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you- I will pass on the message to the Juliet

Rated 4 out of 5 stars

The service was well executed

The service was well executed, and when I ran into a difficulty at my end, Sandra was very helpful

July 20, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you- I will pass on the message to Sandra

Rated 5 out of 5 stars

We made it very difficult on ourselves…

We made it very difficult on ourselves with this. But they were very patient with us, even whilst taking a fair amount of stick. Retained professionalism throughout. Thank you.

July 15, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you Konstan - I will pass the message to our team

Rated 5 out of 5 stars

Ephraim Aikochi was very professional…

Ephraim Aikochi was very professional and made the process of submitting the documents very smoothly.
I would definitely recommend this company

July 10, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you for taking the time to leave the review.

We are so pleased to hear that you found our customer service professional. I will pass on the message to Ephraim.

Rated 3 out of 5 stars

Ephraim Aikohi is very helpful

Ephraim Aikohi is very helpful, quick to respond and the only reason we persevered with the DBS check via Eurocomci.

The service / process Eurocomci offers is over complicated, confusing & not clear for first time users and deters us from returning.

1 Star for Eurocomci
5 Star for Ephraim Aikohi
3 star average....

July 8, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Hi Louis, thanks for the feedback, and I'm sorry the process felt confusing. You're right that it involves two separate steps — completing your own form, and having your ID verified through a separate employer account. That split isn't something we can change, as it's set by the DBS: candidate accounts can't access other candidates' data, and ID verification has to run through the employer side to stay compliant with GDPR. It's not the smoothest journey and we know it can feel like extra hoops.
Really glad Ephraim was able to get you through it smoothly — I'll pass on your thanks.

Rated 5 out of 5 stars

Wonderful Team member Sandra

Dear reader,

I just wanted to share how wonderful it was to speak with Sandra. She is an absolute credit to your team; a true professional who listens and genuinely cared. Her warmth and desire to help shone right through the phone, and she handled everything with such a lovely attitude. So far, so good; She is keeping me completely up to date via email, and hopefully, I will have the certificate soon...

Regards,
M Waseem

July 3, 2026
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Thank you for your kind words, we are pleased that you had helpful customer service from our team.

Rated 1 out of 5 stars

I submitted a DBS application through…

I submitted a DBS application through Eurocom CI and paid immediately. Shortly after, I was told that as a self-employed applicant I am not eligible and my application cannot proceed. Despite this, they still intend to charge a £12 admin fee.

If self-employed applicants are not eligible, why was my payment taken immediately and why was I allowed to enter all my personal information into the system? The website did not make this restriction clear at the payment stage.

October 9, 2025
Unprompted review
Eurocom C.I. Limited logo

Reply from Eurocom C.I. Limited

Dear reviewer
Thank you for your feedback, we appreciate that the DBS system can be complicated. We do not know who you are so we cannot find your application. However self employed individuals depending on their situation can have their application ID verified and suitability completed by their client/professional body. We do make that clear through out our application process. You are unable to submit a DBS application without an ID verifier. And if you are self employed we ask that they are your client/professional body and this is a declaration you make before you make payment.
We also make clear throughout our application process that an admin fee will apply if a suitable ID verifier isn't available.
We are still open to helping you find a suitable ID verifier, if you call us then we will be able to help.
All the best.

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