Dear Dina
We are surprised to learn that we now are communicating on Trustpilot, and not in the daily phone calls from you and several e-mails to our office. We have all along tried to help and advice you in the best way. But we can´t take you serious when you the day after delivery claims us DKK. 30.000,00 and then again one day later the amount only is DKK. 20.000,00. As we have explained several times, it is true that we are responsible when the transport is National, but we are delivering your household goods in Switzerland and that is international transport, and also the reason why we make insurance. The problem is, that you still not understand that it is the insurance company that has to pay for the damages, so of course we are not paying. We have helped and tried to find prices and spare parts for the damaged furniture, but we didn’t have to do this, because it is now between you and the Insurance Company. Further you wanted to save money and wouldn’t pay for extra packing of furniture´s, the packing in boxes and you used your own cheap boxes and not professional moving boxes, in much better quality. You do not pay for the whole truck and of course we are stacking your boxes and furniture´s. Normally a box can stand for the pressure from a leg of a furniture or other boxes on top, and it was only one box that had the point of a leg pushing in to it, but exaggeration promotes understanding. Your mattress arrived filthy, yes the weather conditions in Switzerland were not at their very best the day of unloading, and again you didn’t want to pay for extra packing for the mattress. We did tell you to contact a cleaner for the mattress an d The crack in the wardrobe glass door, it has been on the road for 750 miles, and a bump in the road and the fact that it was minus degrees and brought into a warm house can make it crack. We know this type of doors and we always disassemble the doors so the glass is not fixed in the frame, but again you wouldn’t pay for our service and making everything packed and ready to be moved yourself. We received an e-mail from you today, and we can now tell you that the wardrobe door is produced in Germany and not Denmark, but we are still trying to help you with this matter.
Best regards
Keld Gissemann
European Removal & Storage Co. ApS