Europcar Reviews 

£42 for administration for a speeding ticket is absolutely scandalous!! I paid the ticket itself which was 49euros and then Europcar Schiphol charged me £42.00 to send me the letter. Absolute CROOKS, stay away.
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As written in other reviews. Avoid Europcar Amsterdam. Nobody walks with you around the car at pickup and nobody wants to walk with you around the car at drop off.. The email with damage will come immediate and the money being deducted even quicker. So many emails and calls, nobody wants to reply.

Unfair damage charge – avoid Europcar Amsterdam!
We rented a car at Europcar Amsterdam (EUR 153.94 for 3 days). At pickup, no staff member inspected the car with us – instead we were told to “take pictures if there was damage.” Upon return, the employee immediately pulled out a flashlight and focused only on the rims. He claimed that two tiny scratches (0.1 cm x 4 cm) on the wheel rims were caused by us – even though we only parked on normal flat roads.

When we questioned this, another Europcar employee drove off with the car. We insisted on taking photos, but were told: “If you get a bill, you’ll just have to say the scratches were already there.” Before we even boarded our flight, a EUR 190.01 “damage fee” (including a mysterious “Damage Administration Fee pf EUR50”) was already emailed to us!

This is a classic scam tactic: no inspection at pickup, sudden microscopic “damage” discovered at return, and instant charges before you can dispute them.
Looking at other reviews of Europcar Amsterdam, this seems to be a pattern: pre-existing damage not documented, hidden fees, and aggressive charges.

I strongly urge Europcar to cancel this unfair damage fee. Otherwise, I will escalate through my credit card company, consumer protection authorities, and make sure others are warned.

Advice to future renters: take extensive pictures and videos of every detail before leaving, and think twice before using Europcar Amsterdam.

We had such an awful experience with Europcar and will never hire a car from them again. We were charged for a small scratch, that we had not done. As soon as we dropped the car off, there was a man waiting, who went round the vehicle with a fine tooth comb. The lady on reception was rude and spoke over us. She told us, she had been in the business for 16 years and knew we had damaged the vehicle, which we hadn’t. We couldn’t talk to her and she said, it didn’t matter as she had our deposit. We felt as though we had been conned. Please don’t use this company as they will take your deposit for scratches you have not done.

When returning the vehicle, an employee noticed a small scratch on the right front rim, as if he had already known about it. I did not notice this when I picked up the vehicle. But the next day, I took a photo of the rim by chance.
The scratch can be seen in this photo. I know that I didn't hit anything before that.
Europcar charged me EUR 175 for the scratch.
Unfortunately, I have to assume that I am not the first or last person to pay for this scratch. Since the scratch was so small that I didn't see it when I picked up the car, I suspect it was made intentionally by Europcar.

I booked a rental car with Travelocity, a subsidiary of Expedia Group, for the rental period 11 June 2025 to 25 June 2025. The Travelocity booking confirmation stated the rental company would be Europcar and in the ‘rental information’ they mentioned that “additional charges or restrictions may apply for drivers under 25”. At time of rental I was 25 years old and therefore no such additional charge or restriction should have been applicable.

When picking up the vehicle I was informed that a Young Driver surcharge would be billed for this rental. I contested this since the terms of my rental agreement clearly stated that “additional charges …. may apply for drivers under 25”. However, the Europcar desk clerk at Schiphol airport (AMS) in the Netherlands was clear that no car would be rented to me if I did not sign for the Young Driver surcharge. Both me and the additional driver were 25 years old at time of rental and we were billed 300 Euros each for a total of 600 Euros for ‘Young Driver’, even though Europcar’s own rental agreement/invoice clearly states “Young Driver (19Y – 24Y)”.

I sent my formal refund claim to Europcar in The Netherlands on June 30thy. They acknowledged receipt by standard auto-reply that same and sent me another standard email on July 5th apologizing “for the delay in analyzing your case”. Since them my follow-up email on July 8, 9, 10, 12 and 15 have remained unanswered.

Europcar’s website has since been updated to show the Young Driver fee applying to anyone 26 and under. This was not the case when I booked the rental and the original booking should have been respected; even Europcar’s own rental agreement system hadn’t been updated to reflect the new age policy of Europcar, as my copy shows ‘Young Driver 19Y-24Y’.

Today I (finally) spoke with a Travelocity supervisor, who claims he tried to get a refund but after about 75 minutes on the phone he concluded that Europcar was unwilling to reimburse the Young Driver fee.

Europcar, FYI: Case #23621727

Only received an email telling me there is a fine almost 2 months after car return but without details; and the admin fee charged by Europcar is ridiculously high, which is almost the same as the fine. The customer services (Oussama) refused to provide the tariff / policy showing the calculation of the admin fee.

When I picked up the car it was not prepared for rental.
The safety equipment was missing.
And after I few days the car ran out of oil.

I have tried contacting the company several times, no one ever picks up the phone.

No one answer the email.
Use another company - this one is not safe

We have perfect experience with AVIS and Budget, but Europcar does not seem safe nor professional.

Europcar’s Customer Service is a Joke – Stay Away!

Europcar’s "We appreciate your feedback" response is nothing more than a PR stunt to make it look like they care—they don’t.

After intensive contact with their so-called customer service, I can say with full confidence: they are robotic, unhelpful, and completely lacking in basic human decency.

They don’t actually listen to your concerns.
They don’t actually investigate complaints.
They don’t actually care about their customers.

Here’s the reality: Once they have your credit card details, you are completely powerless. They charge what they want, when they want, and their response to disputes is always the same:
“You signed the contract.”
“It’s company policy.”
“We can’t do anything.”
And now, after I’ve already been put through the frustration of dealing with their useless customer service, they pretend to care by asking if they can “help.” You had your chance—many times. You just chose to ignore everything.

AVOID Europcar at all costs. Their business model thrives on taking advantage of customers with hidden fees, unfair charges, and a total lack of accountability. If you want peace of mind, rent from ANY other company.

I booked a car through my All Accor membership with Europcar. Upon arrival, I was asked to sign a receipt for €201, which I assumed was the amount I had originally reserved (€201 including VAT). However, I later discovered that the amount was excluding VAT, and the employee had altered my reservation without informing me, including adding insurance I had not requested.

When I tried to address this issue, it was nearly impossible to contact Europcar. Phone calls went unanswered, emails were ignored, and it wasn’t until I reached out via social media that I received a response. The absurd part? The response was in Spanish, even though I rented the car in the Netherlands, speak Dutch and French, and live in France. At no point was my question taken seriously. Europcar kept pointing out that I had signed the receipt, completely ignoring the context under which this happened.

To me, this feels like a fraudulent practice: getting customers to sign without full transparency and then refusing to take responsibility. Europcar seems to mislead its customers this way, and sadly, I am not alone. The many negative reviews on Trustpilot (an average rating of 1.9) confirm that financial disputes with Europcar are a recurring issue.

I strongly advise future customers to be extremely cautious and triple-check everything before signing anything. This experience has completely eroded my trust in Europcar.

Don’t trust this company. We rent a car from them at Tashkent airport office. There was no problem when we paid for the rent and the deposit. After we returned the car back, the employee said that our deposit will be refunded within 1 month. After 1 month we didn’t received the deposit. We had contact, everytime they told us that they have problems with the banks. Also after 3 months we didn’t hear anything about our deposit. The employee gives the nummer of his manager, he didn’t also answer our calls or messages. They are scammers! Don’t rent a car from them. I’m going to take legal actions, this is not normal. Give our money back!!!!!!! 😡😡😡😡😡😡😡

Never rely on their customer support. I have never experienced such low customer satisfaction. 1 star is too much.

Horrific company. Wish I could score 0 stars. They have held my £300 deposit for three and and are refusing to return it to me.
Using every excuse available.
Car was returned in perfect condition.
Customer services are useless and no one gives a straight answer.

Had a terrible experience with a defected car and despite trying all I could to reach Europcar Schipol, I couldn't and had to drive across Europe with a car I felt unsafe in, having to fix some of the mechanical/electronics malfunctions myself along the way. Tired, stressed and exasperated from the journey, I managed to returned the car to Europcar Schipol a couple days earlier the planned date. I then filled a complain for refund and to this date, I haven't even received an answer from them, that was 3 weeks ago... Terrible

AVOID - I wish I had chosen a different company. I've hired cars from multiple providers over 30 years, and I can honestly say Europcar are the WORST. I was charged €350 for minor scuff to a tyre! Make sure you triple check the car yourself as the representative missed some major defects when I collected the vehicle. NEVER AGAIN EUROPCAR!

Unjustified Charge and Poor Customer Service
I rented a car via Rentalcars from Europcar at Schiphol Airport. I picked it up on April 13/14 and left a 300 EUR deposit on my credit card. I returned the car the next day in perfect condition and have video proof. Since there were no employees at the drop-off, I left the keys as instructed.

Two weeks later, Europcar charged me 1,000 EUR without warning or explanation. After several calls, they claimed it was for damage but provided no details. They told me to email for more info, and wait more 5 business days for a justification (unacceptable)

This charge is unjustified, and the lack of communication is unacceptable. I need a refund and a better customer service experience. I would not recommend Europcar until they improve their practices.

PS: They keep teeling to raise a complaint on this website: `.../contact-us/email`
but it does not even work properly (gives an error when I try to submit) so I sent an email directly.
And still no response.

Be beware - scammers. They steal a lot of money from you(charged 2x from our credit card 390€ and 1089€) instead of 90€ !! We filled out the complaint form twice through their website and without an answer. Sent emails were returned to us with the information that the email address does not exist.

After a day of travelling and off delays, we arrived at schiphol airport to pick up our rental car. I took my printed booking papers out of my bag and this person behind the desk hardly engages with me . He said I need your passport and gave me a form to fill in . I asked him why did europa car ask we to print off the confirmation? And he did not really answer. Whilst he is looking for the booking , he says , it is booked till the 8th. Then I asked him , is that next week Sunday or Saturday ? He answered in Dutch ; well you booked it , you should know ?
I looked at him and said ; excuse me ? What is that for an answer ? And then he started telling me I was out of order telling him off. I mentioned , that I expect customer service not an attitude and he started threatening me with ; well I can rip your booking off so you get no car. I said go ahead, and my husband tried to calm it down.
We are paying customers and I expect just common courtesy and politeness. This chap naseem, clearly had no interest at all and was just rude .he had nothing to do and I felt he actually was condescending to me as a woman . I am too tired to deal with people like this. This man should not have a job at a counter where he has to deal with people and give a bit of politeness.friendliness goes a long way …..

Well where do I start on arrival at the airport desk there is only one desk open the queue is massive finally get the car after an hour and a half. Now we move on to returning the vehicle seems like no problem till 2 weeks later they take 226 euros out of my bank which they tell me is for the full car hire amount which I had already paid plus one days extra hire they said I was late which I wasn’t, when it comes to complaining about this you might as well give up used up all of my 100 international minutes trying to speak to someone to get told to email this is where it gets worse if possible, in the email I say to them are you telling me you let me take the car without paying and send them proof I kept the receipt and that’s where the emails end just ignoring me now,
If I were you I would try sixt rent a car opposite them it can’t be any worse

Absolute crooks. They take extra money, they give you a filthy car then when you try to get your money back or complain they ghost you. They give you a dead end link to complain on when you review them. I've tried for 3 months to get an answer. Don't use these guys, they are scam artists. Ripped me off 250 euros for nothing. I've emailed so many times and tried their complaints link. Nothing.