Would love to know if anyone else from Ireland has been scammed by Giovanni Gallo and Europe FX recently (2025). A family member has just been scammed out of a large amount of money and our case is no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't get scammed a second time! NO ONE CAN GET YOUR LOST MONEY BACK. This company use Cyprus as a "safe haven" for their boiler rooms. It's a shame that in certain countries, the authorities... See more
WAS scammed by EUROPEfx -specifically by an agent VIRGIL CRALIU. He proceeded to scam me even though i was being trained/guided by him. He implemented actions such as : Withdrawing StopLoss le... See more
Avoid like the plague. Will bully you into placing dangerous trades, not telling you that they make profit when you lose on your trades - it is not legal to operate this way, their license has bee... See more
Company replied
Company details
Information provided by various external sources
Europe's Favorite Forex and CFD Provider One Broker - Global Reach That's the EuropeFX way. Everything we do has a simple goal. The best possible trading environment for our clients. That means offering a fully licensed and regulated trading environment (CySEC license 258/14) with negative balance protection and membership of the ICF (Investor Compensation Fund). Multiple Markets Forex Currency Pairs, Commodities, Stocks and Indices. With over 250 of the world's most highly traded assets on offer, you're sure to find your favorite trade and with our awesome support team right there to guide you every step of the way, getting started has never been easier. Powered By Technology The financial markets are an ever-changing landscape. That calls for ever-changing technology and we're rightly proud of the technology behind EuropeFX. From our range of trading platforms for desktop and mobile devices to our training materials and webinar presentations, we've got you covered. We're redefining the way you trade We're one of the fastest growing brokerages online today. Yes, we have an extensive lineup of assets and trading platforms, but our success comes mainly from the success of our clients. Our clients love to trade with us and they love to share the good word about their trading experience. With our customer-oriented approach, we are redefining the way you trade the markets!
Contact info
Address: Ayiou Athanasiou 46, Agios Athanasios 4102, Cyprus, 4102, Limassol, Cyprus
- +448708200200
- support@europefx.com
- www.europefx.com
1.2
Bad
374 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just WOW!
Just received a call from one of their reps - 'Colby', was his name - who started off by telling me he wasn't a Forex broker at all but was 'in fact' an accountant and that his sole purpose was to ensure I "had signed up with an FCA" regulated broker", which he - he reiterated - was not.
After 10m of arguing with this dude who could not explain the actual point of his call, he proceeded to inform me that I'd received login details from his company "weeks ago" but that I had not acted on it (another lie) and said this as if I was duty bound to have done so.
He then proceeded to corral me into clicking on the link in the email he'd sent only minutes before in the hope that I would sign up.
Believing his mission accomplished, he must've been so moist with the idea of me signing that he'd forgotten his initial lies, stating that it was imperative that I "do this [sign up] with him" as if he were talking to a 3-year old. In the end I had to put the phone down on him because he just wouldn't go. All in all, this was 15m of mayhem after which I literally had to wipe angry sweat from my body, suffice to say I'm going to request that these people to delete me from their records. Ridiculous!!
January 17, 2020
Unprompted review
Reply from EuropeFX Financial Services
Dear Mark Williamz,
We are sorry to hear your experience with EuropeFX has not met with your expectations.
At EuropeFX, we pride ourselves on our high level of service and commitment to your investment and you.
Our goal is to help you increase your knowledge and keep you up to date with all the latest market events that might be of benefit to you. Additionally, we aim to enhance the relationship between EFX and our clients to it's fullest extent, always with the best interests of our clients in mind.
Our clients have full autonomy over their accounts. It's at the sole discretion of our clients if they wish to deposit or withdraw their funds.
EuropeFX employees undergo rigorous training and continuous monitoring to ensure the highest standards of customer service for our clients in line with Cysec Regulations.
To close your account please follow the below steps:
1. Log in to your client area https://client.europefx.com/
2. Click on help on the top right hand corner
3. Click on create New Support Ticket
4. Fill in the form and at the bottom ensuring to choose the Request Type ‘GDPR – Account Removal’
Please feel free to contact our Customer Support team should you have any queries.
EuropeFX
I would recommend everyone to not invest their money with Europefx.
I would recommend everyone to not invest through Europefx!
This company will push you to invest more than you feel safe with, and they will not inform you about fees.
Luckily I only lost 25$ (the fee for withdrawing the 200$ I had deposited). I'm reading the comments above and realising I'm not alone in my experience. I was clear about wanting to just start off with 200$ and NOTHING more. I was pushed and pushed to deposit more, however never did this. Took a couple of weeks off to think and research a bit (and they tried to call me about 3 - 4 times every single day in this period), before I decided on just withdrawing my money.
Accepted a phone call from Europefx right now, just to give him in about the unserious customer treatment.
January 13, 2020
Unprompted review
Reply from EuropeFX Financial Services
Dear Ingrid,
We are sorry to hear your experience with EuropeFX did not meet your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
All our fees, including the withdrawal fees are clearly visible through our website. All who visit our website can easily find all the information regarding all services provided by EuropeFX.
The link displaying our fees can be found below:
https://europefx.com/efx-trading-accounts/funding/
Please feel free to contact our customer support team should you have any questions or queries.
EuropeFX
Constantly ringing me without leaving…
Constantly ringing me without leaving messages, often multiple times a day and have the cheek to email 'My'account' which is obviously full of zero transactions. I am now going to officially report them as a nuisance
January 9, 2020
Unprompted review
Reply from EuropeFX Financial Services
Dear Customer,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
We take client privacy extremely seriously and therefore we would kindly ask that you provide us with your account number and we will be more than happy to look into your concerns regarding the calls you are receiving.
Alternatively, please send us and email to Support@europefx.com and we will be more than happy to honor your request.
Please consider that since your account is still active, if our clients do not specify that they do not wish to be contacted, then our account managers role is to contact our clients to provide options for investing with our company.
Unfortunately, we are unable to find your account with the name 'Debs Allsop'.
Please feel free to contact our customer support team should you have any queries.
EuropeFX
Unpleasant experience
Extremely persistent and phoning, messaging and emailing all the time. Very tactical in making you put more money in with high pressure. ONLY do what you want to do as their advice is often misleading and quite bad in my experience.
Their fees and processes are very variable and discretionary.
Everything was run out of Turkey but money is all handled in Cypress. In the end i made some money AND got it out but i feel as though this was a very lucky outcome.
They were very sneaky and averted conversation away from any of their shortcomings.
I have no doubt the IT support girl i spoke with was high - she was off this planet.
December 19, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Customer,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
We take client privacy extremely seriously and therefore we would kindly ask that you provide us with your account number and we will be more than happy to look into your concerns regarding the calls you are receiving.
Alternatively, please send us and email to Support@europefx.com and we will be more than happy to honor your request.
Please feel free to contact our customer support team should you have any queries.
EuropeFX
New investors stay away.
I don't think these people are doing anything illegal, in fact they are brilliant at hiding behind disclaimers etc.
The best way to sum up my dealings with them is was like dealing with a 1960's use car dealer. Endless pressure to deposit more money and a focus on what you "Could" earn.
Under the guise of security and identification they get to know everything about you and you get to know nothing about them.
I just wanted to be a small investor and learn about trading but that is not their business model. They just want you to invest more and more money. I may not have looked hard enough but I could not find anywhere on their site a list of fees and charges.
December 17, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Customer,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
Our commissions, spreads and swaps are all visible on our website, all clients prior to opening an account and trading have the full option to browse through our website and familiarize themselves with our products and services.
Our fees are also visible through our website and as mentioned above, everyone who visits our website can easily find all the information regarding all services provided by EuropeFX.
Both links can be found below:
https://europefx.com/products/europefx-asset-index/
https://europefx.com/efx-trading-accounts/funding/
Please feel free to contact our customer support team should you have any questions or queries.
EuropeFX
I have been trading with them for a…
I have been trading with them for a while.
- So,
- They continue NON STOP calling to bother you
- HUGE COMMISSIONS FOR BASIC ACC COMPARE TO THEIR COMPETITORS WHICH MAKE YOUR SPREAD FOR MAJORS AT 3 PIPS
- Withdrawal fee: £25
- CYPRUS BASED
---------------------------
my ANSWER to your reply:
i gave you 1 star compare to your competitors.
you do not stop calling even i asked you to stop.
yes it is true and you proved that in your answer about very high commissions and withdrawal fee. All that in your terms and conditions and I do not ignore that :)
By the way all your signal you provide lead to deposit bankruptcy
December 10, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Andre,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
If you would like us to not contact you, you can simply send us an email expressing this and we will remove you from our calling list.
Please bare in mind that unless the client has asked to stop communication with EuropeFX, our agents will simply make courtesy calls to determine whether you are still interested in trading.
Our commissions, spreads and swaps are all visible on our website, all clients prior to opening an account and trading have the full option to browse through our website and familiarize themselves with our products and services.
Our fees are also visible through our website and as mentioned above, everyone who visits our website can easily find all the information regarding all services provided by EuropeFX.
Both links can be found below:
https://europefx.com/products/europefx-asset-index/
https://europefx.com/efx-trading-accounts/funding/
EUROPEFX.com is owned and operated by MAXIFLEX LTD which is registered as a Cyprus Investment Firm (CIF) with the registration number HE327484 and licensed by the Cyprus Securities and Exchange Commission (CySEC) under license number 258/14.
Please feel free to contact our customer support team should you have any questions or queries.
----------------------------------------------------------------------------------------------------------------
Thank you for responding back to us.
In regards to the calls, unfortunately since we cannot locate your account, we are unable to check the history and to also remove you from the call list
In regards to our signals, our signals are simply an indication as to where the market could lead to based on current events - we always advise all our clients that, again, any form of trades placed come with risks and it is the clients responsibility to understand how CFDs work and whether you can afford to take the high risk of losing your money.
Please feel free to contact our customer support team should you have any queries.
EuropeFX
I started as a Premium Sceptic
I started as a Premium Sceptic. I've tried so many "get rich quick" schemes over the years and lost a sh** load.
So I wasn't overoptimistic.
I have one question. Why wasn't I taught this in school?
With the guidance of my personalised broker (Anastasia) I have made more money in the past fortnight than I would have made from my Savings Account over the next 12 years!
I carried out all the due diligence and made a withdrawal to check the validity if the site.
I'm ecstatic with the results.
December 2, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear David,
Thank you so much for taking the time to leave us a positive review.
We are very happy that your EuropeFX experience is so positive.
Client satisfaction is our number one priority, and your review reaffirms the hard work we put in every day.
We look forward in continuing to provide you with the online trading experience you deserve!
EuropeFX
not recommend.......
It's totally unacceptable when it comes to minus my account, canceled appointment, unattainable account managers, unresponsive emails.
November 26, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Attila Haracsi,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
We have noticed that you have a scheduled appointment today at 10:30 UK time.
Regarding the negative balance in your account, this is based on your current trades and where the market is moving at this moment.
We apologize that you feel that we have had no response to your emails. We have checked and we see that the only email communication we have had was an email sent from our support in regards to the KYC documents.
We will be more than happy to investigate any issues or concerns you may have.
Please feel free to contact our customer support team
EuropeFX
Very good experience with EuropeFX
Very good experience with EuropeFX so far. I have recently asked for a withdrawal of my initial deposit of £250 as I wasn't ready to start trading yet and the process is very smooth and easy. I have received the full amount back within the 5 working days.
November 26, 2019
Unprompted review
Bad experience
I have had the worst experience with Europe Fx. I was advised to put trades on that lost me money being my hard earned savings. I would not recommend using them and they are very pushy people.
November 21, 2019
Unprompted review
Europefx
We all ask the question is it too good to be true?well in my experience it is both good and true.Your line manager and all the europe fx staff give over and above their time,energy,advice to ensure you get max profits and minimum risk as possible..7weeks in I'm very happy,so far so good😀💰
November 20, 2019
Unprompted review
Hi to anyone that has ever wondered…
Hi to anyone that has ever wondered about trying live trading.
I started a few months ago now and l feel that l could not have picked a better site. From the very start l had a phone call from Anthony Bryan who told me that he would be my account manager and made an appointment with me to discuss what areas l would like to trade in. Since then l get regular sessions with an education manager, both are very helpful to me. Yes l have made some mistakes but don`t we all. I love every minute of it and l could not be better looked after. So have a go and see where it leads you.
November 20, 2019
Unprompted review
I thought that I was signing up for…
I thought that I was signing up for BitCoin but I am happy that I am trading with EuropeFX. Whilst I am only a small investor, Robbie Reuven has helped me make a reasonable profit over the last few weeks. Whilst he would like me to invest more, I am not able to do this and hope to dabble with his guidance to generate some additional income. Thank you Robbie
November 20, 2019
Unprompted review
Was seriously considering working with…
Was seriously considering working with europe fx until i got talking with 2 of their people. They were so pushy and aggressive in trying to get me to open an account and to get my bank details they made me feel really uncomfortable about the whole thing so in the end i said i wasnt interested. Well it wasnt the end they persisted in phoning me, i tried blocking the numbers but kept phoning from a different number. The pakistani guy was the worst, last time i talked to him he phoned from a normal mobile number and when i insisted i wasnt interested he told me next time not to be wasting his time. I can assure him that wont happen again. 3 months after telling euro fx i wasnt interested in dealing with them im still getting phone calls from them. Seriously what part of "im not interested" do you not understand.
November 16, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Tom Porter
We are sorry to hear your experience with EuropeFX has not met with your expectations.
At EuropeFX, we pride ourselves on our high level of service and commitment to your investment and you.
Our goal is to help you increase your knowledge and keep you up to date with all the latest market events that might be of benefit to you.
Additionally, we aim to enhance the relationship between EFX and our clients to it's fullest extent, always with the best interests of our clients in mind.
To close your account please follow the below steps:
1. Log in to your client area https://client.europefx.com/
2. Click on help on the top right hand corner
3. Click on create New Support Ticket
4. Fill in the form and at the bottom ensuring to choose the Request Type ‘GDPR – Account Removal’
Please feel free to contact our Customer Support team should you have any queries.
EuropeFX
The worst broker ever
The worst broker ever. Please don’t ever trade with this broker. They are trained to take all your money. They change account managers every week. When you need their help. They don’t reply even after numerous phone calls and emails. This was the worst mistake of my life. Their swap fees are through the roof. I lost almost $2000 just because of their swap fees. I am now going to file a complaint to ASIC to make sure I recover my money back. There are so many people who have been scammed by them. A class action needs to be done. They close trades without your permission without informing you. They will not stop nagging you till you keep depositing money. If you say you can’t put money at this stage. They start asking about your work when you will have money available. You would atleast have some money in your account. How dare they ask personal questions. Who are they to tell me how much money a person should have. I have lost almost $10,000 because of them automatically closing my trades without my permission. I will make sure this company will back every cent back that I have lost. If you are reading this don’t ever go with this broker.
November 13, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Krystal,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
The things you are describing in your post are contradicting the work ethic of EuropeFX towards its clients.
We would like to emphasize that we never close clients positions, the positions can only be opened/closed by the clients themselves. What you have experienced with your account is what we call a stop out, a stop out occurs because of a decrease in the margin levels of the account, meaning that those positions can no longer support those open positions. Again, we would like to specify that this occurs automatically.
The life of a trader is composed of wins and losses, while the wins are of course the ultimate hoped for outcome. Although only the losses are being mentioned, the client also experiences some non-negligible winning trades, and it is important to state this fact as well.
We will be more than happy to investigate this case and address your concerns.
Please feel free to contact our customer support team
EuropeFX
So far so good
So far so good, good service, clear, friendly and straight to the point.
November 11, 2019
Unprompted review
My experience is that they take a…
My experience is that they take a deposit almost immediately but withdraws are another deal 5 days? They are very pushy and have the pushy deal well rehearsed.
November 8, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Gordon,
We are sorry to hear that you feel we have been pushy and not meeting your expectations. You deposited with us on 01/11/2019 and had a scheduled meeting with one of our representatives on 05/11/2019.
During the phone call, you have expressed that you do not wish to proceed and you have decided to open a withdrawal request.
We processed your withdrawal on 06/11/2019.
The withdrawal was requested and processed on the same day.
We can confirm that your account has now been closed as per your request. Please feel free to contact us should you have any other queries.
Regards,
EuropeFX
My experience with EuropeFX was…
My experience with EuropeFX was financial disastrous. The agent they assign me to was very good at giving me false assurance if I deposited all my house deposit I would triple my money. I was very reluctant to do so and put it off for weeks. The EuroFX agent would get other agents or collages to call me and put pressure on me to deposit all my money, despite having the required $15,000 to invest on the USA stock. After weeks of constant pressure from my agent, I reluctantly deposited all my money to gamble on the US market. It did do well for the first 3 weeks and my deposit was showing growth. But the agent started asking me to invest on other stocks and in the end I had over 17 buy and sell in my portfolio. When the sticks started to perform badly the agent all of a sudden had to go on annual leave and said some one else would look after my me and my account. 5 days went by and I didn’t hear or get a response from any one from EuropeFX despite my many messages sent to them regarding my deteriorating account and what I need to do to get and percentages balanced again. Unfortunately I had no response and my account went from $380.000 to $0... you can imagine how devastated I was and they took no responsibility for my loss. My advice to anyone thinks to use this company is to look else were..
November 3, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Suzanne,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
The things you are describing in your post are contradicting the work ethic of EuropeFX towards its clients.
We would like to emphasise which we already contacted you through the find reviewer button and expecting your feedback prior starting a formal investigation in regards to your claims..
Rest assured that as a regulated platform we take your allegations very seriously.
It is though important to remind the readers of this post that EuropeFX is providing accurate feeds and rates and is at no point guaranteeing profit, as our Risk disclaimer prior depositing are clearly stating, therefore was the client to have lost some funds in trades, it doesn't reflect on the impeccable service EuropeFx is providing.
The life of a trader is composed of wins and losses, while the wins are of course the ultimate hoped for outcome. Although only the losses are being mentioned, the client also experiences some non-negligible winning trades, and it is important to state this fact as well.
Again, we will be happy to investigate this case and address your concerns.
Regards,
EuropeFX
Relieved to receive refund.
2.11.2019
After many more texts and emails, I was able to request a withdrawal, in order to receive a refund. I was happy and relieved to see that $1500 was credited to my account on the 31.10.2019.
I am happy that Europe FX responded to my review in order to resolve the situation. Europe FX have told me that they want to open an audit enquiry regarding this. I prefer this does not happen as I wish it all to be behind me. This experience was very stressful and seriously affected my health.
Until I rec'd an email from Trustpilot telling me that Europe FX had responded to my review, I didn't realise that what I was writing had been posted.
From this experience I have learned that I am much more ignorant of the ways of the web, advertising, and my own vulnerability than I thought.
It's not for the feint hearted out there.
I will delete my review after this update is posted.
I wish Europe FX, it's employees and all who are drawn to this, success, prosperity and lots of love.
October 25, 2019
Unprompted review
Reply from EuropeFX Financial Services
Dear Liz,
We are sorry to hear your experience with EuropeFX is not meeting your expectations.
In EuropeFX , we pride ourselves of the high level of service and commitment to your investment and to you.
We would like to clarify which Europe FX indeed sponsors 'the Rabbito's', a famous Australian football team as you have mentioned which is a validation of our high and earns reputation.
We invite you to contact our dedicated Clients Relation team and request the opening of an internal audit regarding your claims.
Rest assured that as a regulated platform we take your allegations very seriously.
It is though important to remind the readers of this post that all trades are being placed by the trader himself, and sometime the outcome of the trades are not meeting the expectations of the by not reaching the originally "expected outcome".
Again, we will be happy to investigate this case and address your concerns.
Please contact our support through the available channels; Chat, email or simply through a phone call and we will continue providing you with our professional services.
Regards,
EuropeFX
The service is great
The service is great. Sometimes impersonal, but knowing it's a business only focussed on profit that's understandable. It's fast and whenever I wanted contact I got it. The people I got to work with knew what they were doing.
Don't do this as a hobby. Do this if you are genuinely interested in learning how to trade... and have the money to do so. They almost guilttrip you to put more money in your account.
October 24, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.